hmv (UK) Reviews 150,837

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 31,398 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient delivery service, noting that orders often arrive sooner than expected and are well-protected. The products themselves are consistently described as high quality, with many appreciating the wide selection available, especially for music and films. Reviewers also highlight the excellent customer service, commending the staff for being friendly, helpful, and knowledgeable, whether online or in-store. However, some customers also noted occasional issues with order fulfillment, such as delays in dispatch, items arriving damaged, or receiving incorrect items. A few other people also felt that packaging could be insufficient, leading to products being damaged during transit.

What people talk about most

Delivery service

Consumers find delivery service to be positive, frequently praising the speed and efficiency of deliveries.... See more

Product

Clients share positive opinions on product, often highlighting the great selection of music, films, and... See more

Order

Users describe positive interactions with order, highlighting the ease of finding items and the efficiency of... See more

Service

People report positive experiences with service, consistently praising the brilliant, excellent, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, politeness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As an online retailer of music, films, and related products, you can't do much better than HMV. A great choice, although you may want to compare their prices. My order was delivered sooner than expe... See more

Company replied

Rated 5 out of 5 stars

It is always a pleasure to shop in store or on-line, but do prefer in store as the help and information is there always and easy to get. I always get good customer care, thanks to everyone who works... See more

Company replied

Rated 5 out of 5 stars

It is difficult for me to shop as I am a person with Autism and being in public has its drawbacks with so much ignorance and lack of humanity. HMV has been a place where I have been shopping since I w... See more

Company replied

Rated 5 out of 5 stars

Dea Matrona CD launch gig at the Birmingham Vaults. My pre ordered CD arrived on the due date and the Dea Matrona live show and meet n' greet was well organised and the HMV staff were polite and helpf... See more

Company replied


Company details

  1. #47 of 60 best companies in Music shop
  2. #11 of 19 best companies in CD Shop
  3. #2 of 4 best companies in DVD Shop
  4. #19 of 26 best companies in Record Shop
  5. #22 of 31 best companies in Home audio shop
  6. #13 of 27 best companies in T-shirt Shop

About hmv (UK)

Written by the company

At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!

Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.

Make yourself comfortable in the real home of entertainment.

Contact Us For Customer Support

hmv (uk)

Written by the company

home of entertainment since 1921

hmv.com/store

Check out our latest offers:


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

151k reviews

5-star
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1-star

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Rated 5 out of 5 stars

Great product and quick delivery

Great product and quick delivery

11 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Consumer

Thanks for your review, we love seeing 5 stars and happy customers!

Hope you choose to shop with us again soon,

Thanks.

Rated 5 out of 5 stars

Swift,prompt accurate delivery of what…

Swift,prompt accurate delivery of what was ordered. Always a good experience.

14 June 2026
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Reply from hmv (UK)

Hello Mr. H

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Quickly delivered

Quickly delivered, happy with product and service

14 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Andy

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Dea Matrona CD launch gig at the…

Dea Matrona CD launch gig at the Birmingham Vaults. My pre ordered CD arrived on the due date and the Dea Matrona live show and meet n' greet was well organised and the HMV staff were polite and helpful.

9 June 2026
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Reply from hmv (UK)

Hi Denis

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Return satisfaction

Staff were pleasant and Know what to do and When Was a fault they did not hesitate return They were very helpful Great little place

14 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Venessa

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Staff were polite and click and collect…

Staff were polite and click and collect process was quick

14 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Am

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 1 out of 5 stars

Very poor service

Very poor service, contradictory emails.

11 June 2026
hmv (UK) logo

Reply from hmv (UK)

Dear Allan,

Thanks for your review, 

We are sorry that we were unable to intercept or cancel your order before it was dispatched; apologies for any disappointment caused as a result of this.

We are pleased to see that this has since been returned to us, and you have been refunded. 

Many Thanks

Rated 5 out of 5 stars

I have always wanted one and Patriot was here.

Patriot was here and I always wanted one and I was pleased to get it....

11 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Anthony

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Great customer service

The girl behind the till was a amazing person and look after us also only had 2 left and she went on line and found the next to make full collection exceptional service

14 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Mr Peters

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Easy to find what I wanted to order

Easy to find what I wanted to order, excellent speed of processing my order, arrived quickly and well packaged. Would definitely use again.

14 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hello S Louth

Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!

Rated 5 out of 5 stars

Fast shipping

clear and direct communication alongside fast delivery service.

11 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Rae

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars
hmv (UK) logo

Reply from hmv (UK)

Hi Susan

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

You always have nice taste

You always have nice taste

11 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi James

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

Good stuff

Good stuff, quick delivery, no notes

11 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Lex

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 4 out of 5 stars

Almost got it right

Despatched in strong packaging and arrived in good time. Despite Royal Mail missorting one of the packages. But why do 3 items have to be sent in 2 packages and arrive at different times? Seems illogical to me and expensive for HMV

11 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi Martin

Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time.

Have a great day!

Rated 5 out of 5 stars

job done...

11 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi J

Thanks so much for leaving us a 5 star review - we’re over the moon!

Thank you for shopping with hmv and we hope to see you again soon :-)

Rated 5 out of 5 stars

The service from HMV is always great

The service from HMV is always great

12 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi SIMON

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

Rated 5 out of 5 stars

Excellent service

Excellent service, website clear and user friendly.
Plenty of choice

14 June 2026
hmv (UK) logo

Reply from hmv (UK)

Hi customer

Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.

See you soon :-)

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