Protyre Autocare - Poole Cabot Lane Reviews 

2,833
TrustScore 4.5 out of 5

4.7

7 Cabot Lane, Creekmoor, BH17 7BX Poole, Dorset, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Huge fan of Protyre Poole, it’s important to have trust when you’re not the expert. The team are always professional, polite, friendly and respectful. Nothing is ever too much trouble. Women on their... See more

Company replied

Rated 5 out of 5 stars

Very friendly staff and explained everything they were doing to my car which was nice although I didn’t understand but nice of them to explain and know my car was in good hands

Company replied

Rated 5 out of 5 stars

Booked an appt to have a nail removed. Staff were welcoming and knowledgable about the process and likely timeframe. Work successfully / quickly completed and at a very reasonable cost. Waiting ar... See more

Company replied

Rated 5 out of 5 stars

Friendly, competent and engaged management and staff, very polite and courteous whether you have a Benz or a bucket. Service at Poole is fast and very honest about the work needed and the price and w... See more

Company replied


Company details

  1. #9 of 23 best companies in Tyre shop
  2. #3 of 7 best companies in Brake shop
  3. #5 of 10 best companies in Car Battery Shop
  4. #8 of 20 best companies in MOT Centre
  5. #24 of 55 best companies in Car service
  6. #3 of 3 best companies in Wheel alignment service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 7 Cabot Lane, Creekmoor, BH17 7BX, Poole, Dorset, United Kingdom

  • 01202 659911

4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

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4.7

All reviews

(2,833)

33,606 reviews in the last 12 months

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Rated 3 out of 5 stars

Free Air-conditioning check

Service and work was very good but went in for a free aircon check and asked if we could be contacted prior to the work being done but we weren't. Fortunately was able to pay but had had a cheaper quote elsewhere which is why wanted to know how much it was going to be. All things considered am happy with the work just wanted notification beforehand

25 May 2026
Protyre Autocare - Poole Cabot Lane logo

Reply from Protyre Autocare - Poole Cabot Lane

Dear Roy Payne,

Thank you for notifying us of your concerns.

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Consistent Service

Had my tyres replaced in February and was very impressed by the service I received. Went back for an air con service and am pleased to say the service received was just as good.
Highly recommended.

29 May 2026
Rated 3 out of 5 stars

The wait was much longer than stated.

The wait was very long. I booked a tyre replacement for 430. I asked how long and they said about half an hour. They didn’t even get the car until 5 and I was still waiting at 520 when I asked if it was finished yet. It had just been and they brought it round. If I was told it would take an hour then fair enough but I wasn’t.

22 May 2026
Protyre Autocare - Poole Cabot Lane logo

Reply from Protyre Autocare - Poole Cabot Lane

Dear Mrs Norton,

We appreciate you sharing your experience. We are sorry the wait for your tyre replacement was longer than expected.

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Tyres and alignment

Over the last 2 months I've used them for alignment and tyres
At all times the staff behind the counter dealing with my enquires have been very professional,very friendly
The staff dealing with the physical work have been the same as the counter staff
Took great care as they were dealing with my new wheels
Prices seemed reasonable to me hence why I used them

20 May 2026
Rated 5 out of 5 stars

Thank you protyre (on Cabot lane)

Thank you protyre (on Cabot lane). Matt was very helpful and understanding in resolving an issue with my 4 wheel alignment. My advice is, go to Cabot lane, avoid protyre in Holten Heath !!!!

20 May 2026
Rated 5 out of 5 stars

Highly recommended

I have used Protyre on a few occasions. I find the people who work there, pleasant, friendly and attentive when I ask them questions. I have no problem getting an appointment with them and the work is always carried out promptly.

18 May 2026
Rated 5 out of 5 stars

The chap that replaced all my tyres was…

The chap that replaced all my tyres was very helpful & showed me which tyre was worth keeping as a spare & he also cleaned up all the wheel faces around the alloy wheels so they weren’t covered in tyre grease attracting dust n dirt etc

Good job 👍

13 May 2026

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