Excellent and smooth service at the Leeds Trinity branch. The staff were exceptionally friendly, attentive, and sorted out everything I needed in no time. Highly recommend visiting this store!
Company replied
Location
Switch locationUnit 3.16, Trinity Leeds Shopping Centre, Albion Street, LS1 5AT Leeds, Midlands, GB
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See what reviewers are saying
Aneesa Was absolutely brilliant went above and beyond, couldn't have done anymore than what she did. Great customer service as always thank you
Company replied
Dan in Trinity Leeds was great, helpful and knowledgeable. Swapped our broadband and phones smoothly at a good saving. Plugged device in when got home and it worked quickly with excellent s... See more
Company replied
I had an amazing experience at this store! Sami and the store manager were incredibly kind and helpful. I lost my phone, and they immediately stepped in to assist me. They guided me through the best o... See more
Company replied
Company details
About Three UK - 3Store Leeds (Trinity)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 3.16, Trinity Leeds Shopping Centre, Albion Street, LS1 5AT, Leeds, Midlands, United Kingdom
- 01132434492
4.9
Excellent
168 reviews
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I came into the Leeds shop today for a…
I came into the Leeds shop today for a query regarding my sim card hammaad and sami were extremelh helpful quickly sorted my query and also added an additional 3 plans to my account with a new phone giving amazing value for money will be sure to reccomend them to family and friends the leeds store is the best
10 March 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Superb, Flora! 🌟 We’re pleased to hear Hammaad and Sami were able to help with your SIM query and also set you up with additional plans and a new phone. It’s great to know you found real value and that the Leeds store team made such a strong impression. 💛 -Prabhjeet
Reply from Three UK - 3Store Leeds (Trinity)
Hi Brian, thanks for sharing. It's great to hear that you felt supported and that everything was taken care of. -Kishan
Speedy service
Speedy service, awesome deal, great assistance from Hammaad.
9 March 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
That’s wonderful, Darren! 😊 We’re delighted that Hammaad made everything seamless for you. Enjoy the rest of your day! ✨ -Veronica
Hammaad brother giving great service 5…
Hammaad brother giving great service 5 star always sort us many sim card contract and house wifis yet again great service
9 March 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Hi Jaanshu, we’re thrilled Hammaad helps simplify your experience. Thank you for sharing your valuable feedback. -Suhaas
Aneesa is my favourite person that I’ve…
Aneesa is my favourite person that I’ve spoke to today. I was stuck and needed help. She was so helpful and friendly. Truely thankful
9 March 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
That’s awesome, Teigan 🎉 We’re glad you received such caring and helpful support. Aneesa went above and beyond to make everything effortless, and we truly appreciate you sharing your wonderful experience. -Neha
Had a great experience with Hammaad In…
Had a great experience with Hammaad In Trinity Shopping Mall he add couple lines to my acxount very happy
9 March 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Thank you, Tayyab, for your kind words! 🎊 We’re delighted to hear that Hammaad at our Trinity Shopping Mall store gave you such attentive care. It’s fantastic to know his support made adding those extra lines to your account feel effortless and left you feeling pleased with the outcome. 😇 -Prabhjeet
The service was fantastic
The service was fantastic. Recommeneded. Thanks to Hammaad.
7 March 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Nothing delights us more than knowing you’re happy, Glynn! Thank you for celebrating Hammaad’s efficiency, your recommendation to your loved ones is our greatest compliment ❤️ -Arvind
Wojtek was so polite
Wojtek was so polite, helpful and welcoming. He didn’t make us feel silly for asking questions on the process and was really thorough in explaining everything.
6 March 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Stan, Wojtek is a shining example of what exceptional service looks like. His thoughtful and thorough approach turned a complex process into something manageable and even enjoyable. His ability to make you feel comfortable and informed, without ever making you feel rushed, is something truly special. -Manavata
NICK patiently explained everything…
NICK patiently explained everything well. Excellent customer service. Only issue was what colour to choose!
5 March 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
We’re really glad to hear Nick gave you such great support, Richard. We want every customer to feel this happy with our service. 🌺 -Ayesha
Exceptional
Exceptional customer service from Hammaad made my questions easy and gave me a good deal
5 March 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Hi Janet, it's wonderful that Hammaad could provide such clear support and help you find a great value plan. -Kishan
Most excellent friendly advice and…
Most excellent friendly advice and super-efficient service. What a star!
4 March 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Thank you for sharing that wonderful feedback. It’s fantastic to hear how well you were supported, and we’re thrilled that the guidance you received left such a strong impression. -Manavata
Had a great experience with Sami
Had a great experience with Sami, who gave me a breakdown of options and chose me the best deal based off my needs. Highly recommend
1 March 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Hello Aqib! It is wonderful to hear that Sami provided such an exceptional interaction by detailing your various choices and ensuring you secured the most suitable package for your requirements. We are delighted that you are so happy to suggest our service to others! -Kishan
Sami helped me set up my business…
Sami helped me set up my business contracts and he was super helpful thank you very much.
1 March 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Lovely, Lai! We absolutely love hearing this. We’re so happy to know you received the best help from Sami. Thanks for this fantastic 5 ⭐ review! ☺️ -Kashish
Amazing help from the three staff…
Amazing help from the three staff members this morning, very polite friendly and efficient. Great work
1 March 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Fantastic stuff, Mike! We’re so glad to hear that our team were excellent support for you. Thank you for taking the time to leave this 5 star review. 😊 -Kashish
Nick was super friendly and helpful…
Nick was super friendly and helpful with transferring data from my old phone to my new one
24 February 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Thank you for sharing this, Daphne. It’s wonderful to hear that Nick made the setup process smooth. Have an amazing day! -Afaq
Reply from Three UK - 3Store Leeds (Trinity)
Thanks, Wayne 💜 Great to know our team made everything clear and easy for you. -Shivam
Reply from Three UK - 3Store Leeds (Trinity)
Hey Wen, that’s brilliant! Eric really made your day, and we couldn’t be happier. Thank you for this amazing review! -Neha
Dan was amazing today he really helped…
Dan was amazing today he really helped me solve my problem and get sorted with an amazing deal
6 February 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Hi Pericles! It’s fantastic that Dan looked after you and made sure everything was working perfectly. We're glad they found the right value to get you back on track. Enjoy the benefits of your new plan! -Kishan
Great experience with Eric
Great experience with Eric. I struggled to understand my bill and he was patient and ran through it with me. Thankyou
2 February 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Thank you for taking the time to leave a review, Gabriel! We’re pleased Eric explained everything clearly and made things easier for you. 🙌✨ -Veronica
Hamada -Very friendly manners helps…
Hamada -Very friendly manners helps with everything
31 January 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Hi Marcin, we’re thrilled Hamada delivered exceptional service! Thank you for taking the time to leave us a review. -Neha
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