Excellent and smooth service at the Leeds Trinity branch. The staff were exceptionally friendly, attentive, and sorted out everything I needed in no time. Highly recommend visiting this store!
Company replied
Location
Switch locationUnit 3.16, Trinity Leeds Shopping Centre, Albion Street, LS1 5AT Leeds, Midlands, GB
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See what reviewers are saying
I had an amazing experience at this store! Sami and the store manager were incredibly kind and helpful. I lost my phone, and they immediately stepped in to assist me. They guided me through the best o... See more
Company replied
Answered all my questions knowledgeably and adapted to me without trying to oversell anything. Managed to get what I wanted fast 👍
Company replied
Faz in the Trinity Leeds store has been so helpful, extremely thorough getting us the best possible deal for our daughters phone. Can’t recommend enough! His kindness and support have been unmatched a... See more
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Company details
About Three UK - 3Store Leeds (Trinity)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
Unit 3.16, Trinity Leeds Shopping Centre, Albion Street, LS1 5AT, Leeds, Midlands, United Kingdom
- 01132434492
4.9
Excellent
164 reviews
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Great customer service from the team…
Great customer service from the team yaseen was very helpful
24 January 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Hey Saggy, this makes us smile 🌈!Thanks to Team Yaseen’s dedication, your experience was outstanding, and your thoughtful feedback feels like a gift we deeply value ☺️ -Ashifa
The service i received from Eric was…
The service i received from Eric was great
24 January 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Ian, lovely! Our Eric is truly exceptional, and hearing you rate us a perfect 5/5 absolutely makes our day ☺️ -Ayesha
Lovely gent and also very funny Worjtek
21 January 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Favour, your feedback fills us with joy! 🌟 We're delighted to hear that Worjtek made your experience wonderful. We hope your day is as awesome as you are! -Afaq
I bought broadband from the Leeds…
I bought broadband from the Leeds store.
I’ve had nothing but problems,wifi dipping in and out of signal ,tv pausing on Netflix .
It turns out that after ringing and having to go in Wakefield store that my I was miss sold what they promised,I don’t have enough signal in my area .
They could not automatically do the switch over in store .
I’ve managed to cancel it ,however I’ve just received 3 emails to say thank you for staying with 3 . What a poor customer , incompetent service I’ve received.
18 January 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
We're incredibly sorry to hear of the poor experience you've had with us, Anne, and are disappointed that this has led to you cancelling your Broadband service with us.
We'll take this feedback on board and ensure it is passed on to the relevant teams for future improvements to be made.
We do wish you all the best with your next provider! -Jade
Reply from Three UK - 3Store Leeds (Trinity)
Hey Gilmar, that’s wonderful! We’re happy Voytek was able to provide such excellent support. Thank you for sharing this amazing 5⭐ review! -Veronica
Exceptional service
Exceptional service, and an excellent salesperson.
8 January 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
That means a lot to us, Charles :) Thanks for writing an amazing review -Scott
Sami saved my day thank you so much…
Sami saved my day thank you so much absolute star
8 January 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Carolyn, we’re overjoyed to hear that Sami turned your day around and made everything easier. Wishing you smooth and happy moments ahead! 😊 -Ayesha
Reply from Three UK - 3Store Leeds (Trinity)
Hello Umar! We absolutely love hearing this! 🎉 Voytek is truly exceptional. Thank you for your feedback, it means a lot! ☺️ -Kashish
Today I went to store and I have had a…
Today I went to store and I have had a couple of questions. The person who helped me with my questions called Erick was very helpful and polite, he answered all my questions patiently and I am so happy with the service he provided. Thank you Erick and I wish you very happy new year.
5 January 2026
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Hi Ahmad, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Reply from Three UK - 3Store Leeds (Trinity)
Hi Dorcas! 🎉 We’re thrilled to hear you had such a positive experience with us. It’s brilliant to know you’re happy with the quality of support you received. Thank you for the fantastic 5 ⭐ review! -Kishan
Reply from Three UK - 3Store Leeds (Trinity)
Hi Albert, we truly appreciate your 5 ⭐ review. It’s fantastic to hear you had a wonderful experience. -Arvind
Sami was amazing and super helpful
Sami was amazing and super helpful
16 December 2025
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
We're pleased that Sami's support was excellent, Abimbola. Thanks for an awesome review :) -Scott
Hammaad gave good service we take two…
Hammaad gave good service we take two SIM card for phone and internet boxe for house
6 December 2025
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
Reply from Three UK - 3Store Leeds (Trinity)
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Very good service from brother Hammaad…
Very good service from brother Hammaad again every time thank you brother
6 December 2025
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Hammaad is good man,we take many lines…
Hammaad is good man,we take many lines with brother always look after us today we take 3 new lines very good service every time.
6 December 2025
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Extremely good experience with Hammaad
6 December 2025
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Hi.
Thanks! Your review is really appreciated. -Pete
Helpful service
Wojtek was very helpful today, helping a clueless me upgrade my dying old phone, thank you
3 December 2025
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Hi Francis, we're so glad to hear this was your experience with Wojtek, well certainly get this passed on! -John
Professionally kind and respectful.
3 December 2025
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
That's amazing, thank you for that, we do appreciate it! -Scott
It was great
It was great, the in person explained me everything correctly and perfectly. All thank to Wojciech. He was good at his service
28 November 2025
Unprompted review
Reply from Three UK - 3Store Leeds (Trinity)
Hi there.
Oh yeah, that's what we like to hear. Thanks for taking the time to leave us this 5 star review. -Pete
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