Found a great deal for Google Pixel 11 Pro even better than other phones.. Raluca who was the assistant manager at Leicester Highcross branch was really helpful in explaining every part of the deal an... See more
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Vicki helped me cancel a sim I had accidentally added to my account and then gave me great offer on an upgrade, helped me transfer all my data to the new phone and set up controls so I stop getting sp... See more
Company replied
Well its a 10 star review. Raluca of three leicester has been fantastic with customer service, knowledge and cheerful disposition. She is a leading light in how customer service should be. She has thr... See more
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I’m an American living in the UK for a couple years and just moved into a house in Leicester. I had issues with all the major broadband providers so I looked at other options. I’m SO HAPPY that the ot... See more
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Company details
About Three UK - 3Store Leicester (Highcross)
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
LL99 Highcross Quarter, LE1 4PS, Leicester, Midlands, United Kingdom
- 01162620539
4.9
Excellent
141 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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JJ is very helpful person
JJ is very helpful person and very important person he talks well humble person
11 February 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hello Hussain! We're thrilled to hear you had a great experience with JJ. Thank you for the review! -Afaq
Vicki and the team always look after me
Vicki and the team always look after me. So much patience they show me how to use everything I need
9 February 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Thanks for sharing, Laila 💫 We’re thrilled Vicki and the team are so patient and helpful, making sure you feel confident using everything. -Shivam
Very precise
Sansche was very helpful and very informative. He has helped to choose a new phone. I have asked him a lots of questions and he gave the the best answer. I'm very pleased and definitely recommend him if you looking for any help with a new phone. Thank you very much indeed.
8 February 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Thanks so much for sharing your experience, Lukasz 😊 We’re pleased to hear that Sansche offered such excellent guidance and helped you choose the right phone. Enjoy every moment with your new device ❤️ -Arvind
We had the very best help from Vessy
We had the very best help from Vessy. She made the whole process understandable and enjoyable. A real asset to your company.
7 February 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Vessy has a remarkable talent for transforming everyday interactions into an extraordinary experiences, and it’s wonderful to know you felt that spark. Feedback like yours, Graham, always brings a smile to our faces! 😊 -Ashifa
Caitlin was great
Caitlin was great at helping my friend set up his phone and new contract after O2 were so appalling.i will always come back to this hope they always look after me.
6 February 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hey Claire, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Raluca was very good and helpful to…
Raluca was very good and helpful to help me set up the student sim i needed, she went extra mile to help with everything. Thanks so much
4 February 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hey Jemin, that’s incredible! We’re so glad to hear that Raluca gave you such excellent support. Thank you for sharing this amazing 5⭐ review! -Veronica
Best offers and excellent service from Raluca
Best offers and excellent service from Raluca, she went the extra mile to sort out my contracts and nothing was too much when it came to resolving it. Highly recommend
2 February 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Thank you for the lovely review and for recommending us, Eugen! We’re delighted Raluca provided such outstanding support and ensured everything was sorted perfectly. 🙌✨ -Veronica
Very polite& helpful Muqs explained…
Very polite& helpful Muqs explained everything very well
1 February 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hi Donna, we’re thrilled Muqs delivered exceptional service! Thank you for taking the time to leave us a 5⭐ review. -Neha
Amazing service vessy is a star 5/5
31 January 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Wow! Your amazing 5 ⭐ review made our day, Zann. We’re overjoyed that Vessy delivered such an exceptional experience. We’re always happy to help 😊 -Suhaas
I had forgotten my Google password!
I had forgotten my Google password, & was unable to log into anything, So I took the Motorola to the Three shop close to the clock tower, I explained the problem I had, And to my suprise, The assistant shrugged her shoulders and said there's nothing she could do & carried on playing with her phone, without even looking at my phone! So I went to the Three store in the shopping centre & got a complety different response, After explaining the situation JJ was straight on it, After working on the phone for 10/15 minutes, I was able to walk out the store, with my phone fully working again! Many thanks JJ, Your a star⭐ I won't be wasting my time with the other store again!
30 January 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Woohoo! That’s wonderful to hear, Tony. JJ was able to sort out your mobile issue so quickly and get you back up and running, making sure you left the store with everything working perfectly. JJ is a real star ⭐ We appreciate your feedback about the clock tower store as well, it helps us improve 😃 -Ayesha
Reply from Three UK - 3Store Leicester (Highcross)
Hey there! Thanks for the 5⭐ review. We’re thrilled that our team provided you with excellent service and a great deal. -Ayesha
Received all necessary information I…
Received all necessary information I need, helpful support
29 January 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hi, Tomasz. We're so happy to know that you had a great experience with us. Thank you for taking the time to share this lovely feedback. ☺️ -Prabhjeet
Thanks for sorting my sim and internet
Thanks for sorting my sim and internet, Raluca and Mo.
28 January 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hi Sonia, thanks for sharing your review and letting us know that Raluca and Mo were able to get everything running smoothly for you. -Kishan
Reply from Three UK - 3Store Leicester (Highcross)
Hey there! We’re really happy to hear that Raluca was able to help you out. Thank you so much for sharing your wonderful 5⭐ review! -Ayesha
Thanks for usefull support Raluca
Thanks for usefull support Raluc. Great service
27 January 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Hi Panait, thank you for taking the time to leave such a wonderful review. We’re so glad Raluc was able to make your experience smooth and enjoyable. -Neha
Very helpful Vessy and Raluca
Very helpful Vessy and Raluca, thank yu
26 January 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
This is what we love to hear, Lawrence! We’re really happy that Vessy and Raluca were able to provide you with such a great experience 🥰 -Arvind
I got the great deal for my friend
I got the great deal for my friend. Also great customer service. I got everything what I asked for. My questions were answered in professional manner.
Mo and Raluca served me. Thanks
21 January 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Safwan, we’re thrilled to know your visit was such a success! 💫 It’s wonderful to hear that Mo and Raluca ensured everything was perfect and even created a wonderful experience for your friend. Thank you for your kind words. We can’t wait to welcome you back soon! 💙 -Ashifa
Vessy helped me so much .
Vessy helped me so much .. I have got what I wanted
16 January 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Thanks for taking the time to leave a rating, Agata 🌟. It’s great to hear Vessy looked after you 😊👏. -Shivam
Rahat was brilliant helping me today
Rahat was brilliant helping me today. Grearly appreciated support.
Amazing team work.
12 January 2026
Unprompted review
Reply from Three UK - 3Store Leicester (Highcross)
Woohoo! 🎉 Amazing, Jay! It’s great to know that Rahat was super helpful to you. Thank you for sharing an outstanding 5 ⭐ review. Have an amazing day! -Afaq
Reply from Three UK - 3Store Leicester (Highcross)
Hi Risabh, this is what we love hearing from our customers! Thanks so much for letting us know this is how you feel about us! -John
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