Went in to see what offers were available for an upgrade Munayeem was very helpful for only working on the job for 2 months with more confidence he will thrive in the role
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Zaid, based in the Luton store, is a superstar! I needed to change my handset & contract AND sort out getting a different broadband provider- I'd kept putting it off as I'm in the 'technically challen... See more
Company replied
I was served by Ayesha she is excellent very good customer Services
Company replied
I received excellent service from Karen and Vinay when I visited the shop they make sure I am okay throughout the journey. Thank you
Company replied
Company details
About Three UK - 3Store Luton
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
89 Arndale Centre, LU1 2LJ, Luton, London, United Kingdom
- 01582405466
4.9
Excellent
197 reviews
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The team was so helpful,karen and…
The team was so helpful,karen and mujahid.
18 August 2026
Unprompted review
Reply from Three UK - 3Store Luton
Hey Mary, your ⭐⭐⭐⭐⭐ review is truly fantastic about Karen and Mujahid! We really appreciate you sharing this with us. 😊 — Three Social Media Team
Great customer service
14 August 2026
Unprompted review
Reply from Three UK - 3Store Luton
This made our day 🌈 Mubarek. We're glad the team provided support that hit the mark 💙
- Three Social Media Team
I received excellent service from Karen…
I received excellent service from Karen and Vinay when I visited the shop they make sure I am okay throughout the journey.
Thank you
13 August 2026
Unprompted review
Reply from Three UK - 3Store Luton
Hi there, thanks for the brilliant feedback. We are glad to know that Karen and Vinay at the shop delivered outstanding assistance from start to finish.
-Three Social Media Team
Karen,Goodness and Vinay
Karen,Goodness, Vinay were very, very helpful with good customer service and mastery of product .
I felt like a royalty with the way I was treated.
14 August 2026
Unprompted review
Reply from Three UK - 3Store Luton
Yay, Temiloluwa! 🎉 We absolutely love hearing this. Nothing beats walking away after receiving outstanding customer service. Karen and Vinay are truly awesome for making it happen! 😎 — Three Social Media Team
Aisha was Briliant with her good…
Aisha was Briliant with her good customer service, time and. explanation. Thank you Aisha
13 August 2026
Unprompted review
Reply from Three UK - 3Store Luton
Hi Anthony, thank you for taking the time to recognise Aisha. Her attentive approach and the time she gave to explain everything clearly made your experience a positive one — Three Social Media Team
Zaid was extremely helpful in helping…
Zaid was extremely helpful in helping my figure out what was best for my needs in buying an iPad and very helpful with getting something within my budget I would definitely recomend
12 August 2026
Unprompted review
Reply from Three UK - 3Store Luton
Your words are a real highlight ✨ Jack. We're delighted Zaid helped find the right iPad at the right price point. Such fantastic recognition is a credit to the care provided 💙
- Three Social Media Team
Goodness and Karen was so helpfull and…
Goodness and Karen was so helpfull and kind
12 August 2026
Unprompted review
Reply from Three UK - 3Store Luton
Hi Olivia, we appreciate you sharing your feedback. We’re delighted Karen made your experience a memorable one and left you feeling well supported. — Three Social Media Team
Amazing service from Roberta the…
Amazing service from Roberta the manager and DARSHAN. I RECOMMEND HUGHLY TO VISIT
12 August 2026
Unprompted review
Reply from Three UK - 3Store Luton
Your words are a real highlight ✨ Gadeer. We're delighted that Roberta and Darshan delivered the kind of care that earned such a strong recommendation 💙
- Three Social Media Team
Ayesha attended to me,The service was…
Ayesha attended to me,The service was excellent, she is a good marketer,keep it up Ayesha
5 August 2026
Unprompted review
Reply from Three UK - 3Store Luton
Hi Ivin, thanks for the amazing feedback. We’re delighted to hear Ayesha offered outstanding support and made your experience feel effortless.
— Three Social Media Team
Luton branch
Zaid, based in the Luton store, is a superstar! I needed to change my handset & contract AND sort out getting a different broadband provider- I'd kept putting it off as I'm in the 'technically challenged' category. I was with Three already for my mobile but I'd seen a broadband deal with Three but was worrying about changing over. Zaid was patient, clear and really helpful. He set up everything on my new handset and answered all my questions about the broadband. Thank you Zaid, you're a legend!! Also, a shout out to your female colleague (sorry, I didn't get her name) who was equally friendly and also made me chuckle, you're a great team
18 July 2026
Unprompted review
Reply from Three UK - 3Store Luton
Hi Jane, thank you for the lovely feedback. We’re thrilled to hear that Zaid and the team at the Luton store provided outstanding support, set up your new device, and guided you through all your broadband questions.
– Three Social Media Team
Zaid is a great chap very helpful.
25 July 2026
Unprompted review
Reply from Three UK - 3Store Luton
Hi Ravi, thanks for the lovely feedback. We’re happy to know that Zaid delivered stand out assistance and created a smooth experience for you.
_Three Social Media Team
I had the best experience in 3 the…
I had the best experience in 3 the lovely lady called goodness was absolutely amazing honestly I can’t thank her enough for helping me today brilliant customer service adviser
23 July 2026
Unprompted review
Reply from Three UK - 3Store Luton
Hi Nicola, we’re glad that Goodness provided you with such a phenomenal experience today. Hearing about our advisors delivering top-tier care and making a real difference always brings a massive smile to our faces. 🥰 - Three Social Media Team
The representative that attended to me…
The representative that attended to me was very helpful and professional. Darshan resolved the issue instantly and I was pleased.
Thank you Three
23 July 2026
Unprompted review
Reply from Three UK - 3Store Luton
Hi Kate, we’re glad Darshan got everything sorted quickly. Thanks for sharing your experience. – Three Social Media Team
It was really a great experience
It was really a great experience, One of the staff Deimante (Advisor) Helped us and made sure the process was smooth and good and last i've got best Offer and staff were friendly and nice
8 July 2026
Unprompted review
Reply from Three UK - 3Store Luton
Love this energy 🎉 Mano. We’re delighted Deimante’s expert guidance and attentive support made everything feel seamless, while helping you secure excellent value along the way 🌟
- Three Social Media Team
Went in to see what offers were…
Went in to see what offers were available for an upgrade Munayeem was very helpful for only working on the job for 2 months with more confidence he will thrive in the role
8 July 2026
Unprompted review
Reply from Three UK - 3Store Luton
Amazing to hear, Connor. Munayeem’s effort and professionalism clearly made a strong impression. Thanks for taking the time to share this.
– Three Social Media Team
The lady we spoke to was lovely and the…
The lady we spoke to was lovely and the environment is amazing.
7 July 2026
Unprompted review
Reply from Three UK - 3Store Luton
Hello there, it is wonderful that our team member welcomed you so warmly and that you found the atmosphere in our space to be completely incredible. — Three Social Media Team
Good customer service and kind people
Good customer service, kind people, Deimante my customer advisor
6 July 2026
Unprompted review
Reply from Three UK - 3Store Luton
Hi there, thank you for leaving a review. We’re happy to hear that Deimante supported you so well.
– Three Social Media Team
Saalihah Muhammed 10/10
Saalihah Muhammed made my experience wonderful she offered me the greatest deal and convinced me to get the package, she should get a promotion as I never even knew it was this easy and efficient to get a new phone.I will definitely recommend to my friends and family.
3 July 2026
Unprompted review
Reply from Three UK - 3Store Luton
Hi there, thank you for the lovely review. We’re glad to know that Saalihah delivered exceptional assistance, matched you with the right plan and new device that suited your needs, and made the process simple from start to finish. Your recommendation means a lot to us.
– Three Social Media Team
Darshan and Karen excellent service
Darshan and Karen were both very professional. They explained everything clearly and patiently. They offered me a good deal to remain with Three and helped me to move from business to consumer. They made the whole experience today smooth and I appreciate it. Great service
1 July 2026
Unprompted review
Reply from Three UK - 3Store Luton
Zah, thank you for sharing your experience. It’s great to hear Darshan and Karen offered clear guidance and professional support, helping you move from business to consumer with ease. We’re glad everything was set up smoothly.
Three Social Media Team
Ayesha was really helpful.
Ayesha was really helpful! She really did her best. I ended up getting a bundle from my upgrade. Well done Ayesha from three Luton Mall
1 July 2026
Unprompted review
Reply from Three UK - 3Store Luton
Thank you for the lovely review, Jenny! 😊 It’s great to hear that Ayesha made your upgrade experience a positive one at our Luton Mall branch. – Three Social Media Team
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