I had the pleasure of dealing with the agent called Trish in store. She was really helpful and fully understanding, helping me upgrade my phone and making sure all my information was transferred with... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really helpful and patient, sorted out multiple requests at one time and told us how to reach him for any future issues. Couldn’t have been better.
Company replied
Great service and friendly staff! They were helpful, professional, and made the whole phone buying experience so much easier :)
Company replied
I wanted to share an outstanding customer service experience I had with Dominic at the Three store in Torquay. From the moment I walked in, he was welcoming, knowledgeable, and genuinely focused... See more
Company replied
Company details
About Three UK - 3Store Torquay
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
12 Union Street, TQ2 5PL, Torquay, South, United Kingdom
- 01803389390
4.7
Excellent
69 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Three UK - 3Store Torquay
Thanks for taking the time to leave a 5* review. We're glad to hear you've had a great experience -Maxine
Great service
Sarah got us both new phones and accessories on Saturday. Great service
7 February 2026
Unprompted review
Reply from Three UK - 3Store Torquay
What a joy to hear that Sarah transformed your weekend vibes to life. From sleek new devices to the perfect accessories, she made the entire experience seamless and enjoyable. Thank you for choosing us, Kenney, we hope you’re loving every moment with your new tech! -Ashifa
Sarah and Danny helped me with an issue…
Sarah and Danny helped me with an issue on my phone. Lovely service and helped with all thank you
9 February 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hey Margaret, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
Reply from Three UK - 3Store Torquay
Hello Tawanda, we appreciate your 5⭐ review. It's wonderful to know you had a great experience. -Arvind
Bency was very helpful professional and…
Bency was very helpful professional and sorted out my problem world class friendly I have 2 contracts with 3 the service I get from your Torquay branch is excellent thankyou
28 January 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hello there! It’s lovely to hear that Bency was thorough, answered all your questions, and made everything easy. We’re also glad the Torquay branch worked out so well for you. Have a very lovely day ahead 🤗. -Kashish
Zac is awesome
My partner and I just moved here from Australia and we’re on the hunt for a really good plan in our price range. Zac helped us out big time! He was really efficient and honest with us. So very helpful. We are extremely happy with what we have been set up with. Thanks Zac!
26 January 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Wow, Molly 🌟 We love hearing this. So glad Zac could help you both get set up with the right plan. Thanks for making our day, and we hope yours is just as amazing 😊 -Arvind
Reply from Three UK - 3Store Torquay
Thanks for your 5 ⭐ review, Chloe, and it's lovely to hear that you enjoyed great customer service. We appreciate you taking the time to share this with us 🎊. -Michael
Amazing service helped me with…
Amazing service helped me with everything couldn't do more to help me
16 January 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hey.
That's fantastic, that's what we like to hear. Thanks for the great feedback. -Pete
I went into the 3 Store with no data
I went into the 3 Store with no data. Left paying less money, more data and broadband! Dom was a delight, and it was nice and painless for the entire experience. Thank you Dom
15 January 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hi Miss Karen, we’re so pleased Dom made the process clear and helped you feel comfortable. Thank you for taking the time to leave us a 5⭐ review. -Neha
Great service
So helpful with advice and help. As an elderly lady I find somethings on my phone confusing. I so appreciate their help.
15 January 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hi Janet, we’re so glad our team could make things easier for you! It’s great to hear the support and guidance helped. Thanks for leaving us such a great review. -Shivam
I went Into the three store as I was…
I went Into the three store as I was having issues with my phone. On first visit I spoke to a chap called Dom. He was completely understanding of my situation as technology is not my speciality. He was a great listener and understood my needs, Dom went through different phones with me explaining them in great detail to make sure I knew what I was getting. I took all away and Dom wrote everything down for me, I decided to return to the following day to go ahead with the deal and was served again by Dom. He was brilliant, he setup my new phone and helped me get rid of my old device too with ease. He was even kind enough to help my dad who is on Tesco with a problem on his phone. Nothing was a hassle and I never felt forced to buy. Great service and patience in this store and will go back. Thank you Torquay
15 January 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Aww that's amazing news, Gary. We;re glad to hear that, have a wonderful day! -Maxine
Impeccabile service
Dom was really helpful and advised me on the different option available. He also helped me get my tablet connected to my phone which was above and beyond average service. Thank you Dom.
14 January 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Aww that's really nice to hear, Catherine. We're glad to hear it was a nice experience, and sure Dom will be thrilled to see this. Have a nice day -Maxine
I visited three store in Torquay today
I visited three store in Torquay today, shopping around for a new sim and device plan as my old one with my current provider is almost over, I can say I was greeted by Dann who was very friendly and happy to help with any questions I had, definitely walked away feeling like I was well looked after and I have the knowledge I need to make my decision on what plan best suits me, I will definitely be coming back
12 January 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Thank you for taking the time to share this with us, Duncan. Five ⭐ has never felt so rewarding. We’re happy to hear that Dann created such a remarkable experience for you and made your visit fabulous. -Manavata
Sarah is great!!
Sarah has been serving me at Three for years in the Torquay. She is friendly knowledgeable and just a delight to speak to and a real asset to your company. Everyone in the store is always so welcoming and helpful.
8 January 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hi Chloe, thank you for this amazing 5 ⭐ review. We're glad that Sarah gave you all the help and support throughout. Thank you for choosing us and for sharing your feedback. 😊 -Prabhjeet
Very helpful
Sarah and dann in the shop were very helpful afte lots of issues with customer service thr store made it very easy for me to complete the process.
12 January 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hi Jean, thank you for taking the time to share this 🎯 We’re delighted that our store team, Sarah and Dann made everything simple for you. Wishing you an amazing day 🌼 -Arvind
Great experience we have given ideas to…
Great experience we have given ideas to sort out matters, how to take good decisions
17 December 2025
Unprompted review
Reply from Three UK - 3Store Torquay
Hey Lasantha, thank you for the 5 ⭐ review! We’re thrilled to know your experience was seamless. Have an amazing day! -Afaq
Reply from Three UK - 3Store Torquay
Hi Matrida, thank you so much for the 5 ⭐ review! We’re really happy to hear you had such a great experience with our team. We look forward to seeing you again soon. -Shivam
Sarah was absolutely fantastic to deal…
Sarah was absolutely fantastic to deal with sorted my goddaughter new phone out straight away no issues very pleasant. Brilliant customer service
13 December 2025
Unprompted review
Reply from Three UK - 3Store Torquay
Hi Dave, thanks for letting us know, this is the experience we strive to deliver for our customers! We're so happy to see this has been the case for you, we'll get your feedback passed on! -John
Amazing service
Amazing service. Upgraded my contract with no issues!
12 December 2025
Unprompted review
Reply from Three UK - 3Store Torquay
Hi Mariusz, Thank you for the fantastic 5 ⭐ review! We’re really pleased to hear your new contract was set up without any issues and that the whole process felt straightforward for you. -Shivam
Fantastic customer service from Dann…
Fantastic customer service from Dann and the team at the Torquay store. 5G broadband and no fuss, upgraded my phone whilst I was there. Helpful with the technical bits and followed up with great customer service and on line support. Thanks and would recommend! How nice is it to be able to still use the high street store.
9 December 2025
Unprompted review
Reply from Three UK - 3Store Torquay
Thanks for this amazing 5⭐ review, Kelly. We really appreciate you taking the time to send this over to us! Great work Dann and team 🎉 -Jade
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.