Upgraded my phone and contract 18 Oct 26. I am the first to admit I am a genuine trogladite when it comes to transferring everything to my new phone. In the 3 store in Torquay resides a magician, a so... See more
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The guys at three store torquay are very helpful and friendly. always ready to explain things for the less technical of us out there so you know and understand exactly what's going to happen and h... See more
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Im with, well was with, Voxi. My brother gave me his old phone so i could get rid of my iPhone 8. Walked into the Three shop, said I wasnt with 3 but explained i was in desperate need of hel... See more
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I had the pleasure of dealing with the agent called Trish in store. She was really helpful and fully understanding, helping me upgrade my phone and making sure all my information was transferred with... See more
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Company details
About Three UK - 3Store Torquay
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
12 Union Street, TQ2 5PL, Torquay, South, United Kingdom
- 01803389390
4.8
Excellent
96 reviews
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Sarah is great!!
Sarah has been serving me at Three for years in the Torquay. She is friendly knowledgeable and just a delight to speak to and a real asset to your company. Everyone in the store is always so welcoming and helpful.
8 January 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hi Chloe, thank you for this amazing 5 ⭐ review. We're glad that Sarah gave you all the help and support throughout. Thank you for choosing us and for sharing your feedback. 😊 -Prabhjeet
Very helpful
Sarah and dann in the shop were very helpful afte lots of issues with customer service thr store made it very easy for me to complete the process.
12 January 2026
Unprompted review
Reply from Three UK - 3Store Torquay
Hi Jean, thank you for taking the time to share this 🎯 We’re delighted that our store team, Sarah and Dann made everything simple for you. Wishing you an amazing day 🌼 -Arvind
Great experience we have given ideas to…
Great experience we have given ideas to sort out matters, how to take good decisions
17 December 2025
Unprompted review
Reply from Three UK - 3Store Torquay
Hey Lasantha, thank you for the 5 ⭐ review! We’re thrilled to know your experience was seamless. Have an amazing day! -Afaq
Reply from Three UK - 3Store Torquay
Hi Matrida, thank you so much for the 5 ⭐ review! We’re really happy to hear you had such a great experience with our team. We look forward to seeing you again soon. -Shivam
Sarah was absolutely fantastic to deal…
Sarah was absolutely fantastic to deal with sorted my goddaughter new phone out straight away no issues very pleasant. Brilliant customer service
13 December 2025
Unprompted review
Reply from Three UK - 3Store Torquay
Hi Dave, thanks for letting us know, this is the experience we strive to deliver for our customers! We're so happy to see this has been the case for you, we'll get your feedback passed on! -John
Amazing service
Amazing service. Upgraded my contract with no issues!
12 December 2025
Unprompted review
Reply from Three UK - 3Store Torquay
Hi Mariusz, Thank you for the fantastic 5 ⭐ review! We’re really pleased to hear your new contract was set up without any issues and that the whole process felt straightforward for you. -Shivam
Fantastic customer service from Dann…
Fantastic customer service from Dann and the team at the Torquay store. 5G broadband and no fuss, upgraded my phone whilst I was there. Helpful with the technical bits and followed up with great customer service and on line support. Thanks and would recommend! How nice is it to be able to still use the high street store.
9 December 2025
Unprompted review
Reply from Three UK - 3Store Torquay
Thanks for this amazing 5⭐ review, Kelly. We really appreciate you taking the time to send this over to us! Great work Dann and team 🎉 -Jade
The service I received today was…impeccable!
The service I received today was amazing from Sarah and Dann, they helped me buy a new phone and couldn’t have been nicer. They had time and patience to explain everything for me. Would definitely recommend their service
28 November 2025
Unprompted review
Reply from Three UK - 3Store Torquay
Hi Olivia, this is what we love to hear! We’re so happy this is the service you received from Sarah and Dann, we’ll certainly be passing your feedback on. -John
Reply from Three UK - 3Store Torquay
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Fabulous customer service by Dom
Fabulous customer service by Dom, great listening skills and lovely person. Would definitely recommend to visit the 3 shop . I highly recommend if able, enjoy the choice of having the experience of talking to a human
4 November 2025
Unprompted review
Reply from Three UK - 3Store Torquay
Thanks for this amazing 5⭐ review, Caz. We really do appreciate you taking the time to send this over! Well done Dom 🎉 -Jade
Was very helpful in explaining what I…
Was very helpful in explaining what I was asking for very detailed when asking for the numbers as that’s where I struggled. Took me through every step and very polite
3 November 2025
Unprompted review
Reply from Three UK - 3Store Torquay
Thanks for this amazing 5⭐ review, Shara. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade
Zachary was extremely helpful
Zachary was extremely helpful, patient and polite
1 November 2025
Unprompted review
Reply from Three UK - 3Store Torquay
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Excellent Service
All staff very approachable, fixed my issue and made my bill cheaper and gave me roaming! Couldn't recommend enough.
1 November 2025
Unprompted review
Reply from Three UK - 3Store Torquay
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Fantastic service from Dom
Fantastic service from Dom. Very friendly and polite.
1 November 2025
Unprompted review
Reply from Three UK - 3Store Torquay
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
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