I had the pleasure of dealing with the agent called Trish in store. She was really helpful and fully understanding, helping me upgrade my phone and making sure all my information was transferred with... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really helpful and patient, sorted out multiple requests at one time and told us how to reach him for any future issues. Couldn’t have been better.
Company replied
Great service and friendly staff! They were helpful, professional, and made the whole phone buying experience so much easier :)
Company replied
Very helpful staff. Dan talked us all they way through the phone and SIM upgrade and renewal. Ben did a fab job of transferring all the data. Very pleasant experience
Company replied
Company details
About Three UK - 3Store Torquay
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
12 Union Street, TQ2 5PL, Torquay, South, United Kingdom
- 01803389390
4.8
Excellent
68 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Three UK - 3Store Torquay
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Fabulous customer service by Dom
Fabulous customer service by Dom, great listening skills and lovely person. Would definitely recommend to visit the 3 shop . I highly recommend if able, enjoy the choice of having the experience of talking to a human
4 November 2025
Unprompted review
Reply from Three UK - 3Store Torquay
Thanks for this amazing 5⭐ review, Caz. We really do appreciate you taking the time to send this over! Well done Dom 🎉 -Jade
Was very helpful in explaining what I…
Was very helpful in explaining what I was asking for very detailed when asking for the numbers as that’s where I struggled. Took me through every step and very polite
3 November 2025
Unprompted review
Reply from Three UK - 3Store Torquay
Thanks for this amazing 5⭐ review, Shara. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade
Zachary was extremely helpful
Zachary was extremely helpful, patient and polite
1 November 2025
Unprompted review
Reply from Three UK - 3Store Torquay
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Excellent Service
All staff very approachable, fixed my issue and made my bill cheaper and gave me roaming! Couldn't recommend enough.
1 November 2025
Unprompted review
Reply from Three UK - 3Store Torquay
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Fantastic service from Dom
Fantastic service from Dom. Very friendly and polite.
1 November 2025
Unprompted review
Reply from Three UK - 3Store Torquay
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.