We had a really great experience with Samira at the Three store in Chiswick. She made switching our whole family over incredibly easy and took care of everything for us, explaining everything clearl... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Went into store told the guys there what I wanted. What I wanted to achieve and they was more than supportive finding the right deal for me. The assistant manager and I believe the store manager were... See more
Company replied
Was due an upgrade and had very little time to visit the shop with my very young daughter. Sam and Nat were able to match the offer from a competitor and get an additional line at a better price.... See more
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⭐⭐⭐⭐⭐ Absolutely fantastic service from Stefanie! She was incredibly friendly, patient and professional throughout the whole process. Stefanie explained everything clearly, helped us with the fina... See more
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Company details
About Three UK
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
United Kingdom
- www.three.co.uk
4.6
Excellent
68k reviews
Asks customers to review
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Zofia was excellent in explaining what…
Zofia was excellent in explaining what was needed and spent time so we got exactly what I needed. Top marks very patient.
16 September 2026
Unprompted review
Reply from Three UK
Hi Matthew, what a lovely review to receive. Zofia clearly made sure you felt informed throughout the process and helped make everything straightforward. Thank you for sharing your experience.
Three Social Media Team
Great customer experience
Such a great help, Daoud really helped me and went above and beyond to be sure I got best deal! Definitely recommend, thanks Daoud!
16 September 2026
Unprompted review
Reply from Three UK
Your words are a real highlight ✨ Jonas, Daoud's focused approach and spot‑on guidance helped you secure fantastic value. Thanks for the recommendation 💙
- Three Social Media Team
Musab was super helpful and got my…
Musab was super helpful and got my phone sorted in 5 minutes flat - thanks Musab !!!
16 September 2026
Unprompted review
Reply from Three UK
You've put a smile on our faces, Tim O'Shea. It's wonderful to hear Musab had everything sorted within minutes and provided such excellent support along the way.
Three Social Media Team
Reply from Three UK
Hi Oliver, it's lovely to hear Hannah made your visit such a pleasure. Your feedback made our day! ☺️ - Three Social Media Team
Lauren from the Bridlington branch was…
Lauren from the Bridlington branch was absolutely amazing and so patient with me while I chose my new phone plan.
16 September 2026
Unprompted review
Reply from Three UK
That's brilliant, Ella 🌟 We're pleased Lauren's patient and attentive support at our Bridlington branch helped you find a plan that suited you perfectly. Wishing you plenty of smiles ahead 😊
- Three Social Media Team
Kent is Fantastic from Dewsbury
Kent is Fantastic from Dewsbury. 5 Star service
16 September 2026
Unprompted review
Reply from Three UK
Love hearing this, Alex. What a fantastic shout-out for Kent. We're delighted his support earned such glowing praise and a well-deserved 5-star review.
Three Social Media Team
Alex and Jack at St David’s
Alex and Jack at St. David’s store, Cardiff were extremely helpful and very knowledgeable. Thier Sales technique was not at all pushy and they made me feel very comfortable when choosing my latest plan.
16 September 2026
Unprompted review
Reply from Three UK
Hey Gareth, thank you for the fantastic 5⭐ review! It's great to know that Alex and Jack provided such exceptional support during your visit to our St David’s Cardiff branch, ensuring that you felt confident in finding the option that suited your needs.-Three Social Media Team.
Great assistance
16 September 2026
Unprompted review
Reply from Three UK
Hey Thanat! We're so happy you had such a fabulous experience with us. Thank you for your lovely review. ✨ — Three Social Media Team
Reply from Three UK
Hi Janet, thank you for giving Kent such a lovely mention. We’re pleased his contribution earned your 5 ⭐ rating. — Three Social Media Team
Excellent customer service
I was introduced to Josh who made everything easy. I was very impressed.
11 September 2026
Unprompted review
Reply from Three UK
Love hearing this, Anita ✨ we're glad Josh's expert support made everything feel clear and straightforward. Your feedback is a real highlight 🌟
- Three Social Media Team
Very helpful staff
I came in to purchase a pay as you go SIM for some 4g when I’m on holiday but the staff got me a better deal on a contract with roaming included, very helpful.
14 September 2026
Unprompted review
Reply from Three UK
Hi Soph, thanks for taking the time to leave a review. We're pleased to hear the team helped you find an option that suited your plans and made sure you were set for your trip.— Three Social Media Team
Great team
The staff are very friendly and professional. The helped me find my way through stuff
16 September 2026
Unprompted review
Reply from Three UK
Hi Diher, thank you for sharing your kind words. We're glad the support you received made such a positive impression. 😇 - Three Social Media Team
Kyle was really helpful and sorted my…
Kyle was really helpful and sorted my wife and I a great deal for 2 new phones!
16 September 2026
Unprompted review
Reply from Three UK
Hello Kuomars, we're glad Kyle was able to assist you both and make choosing your new phones simple. Thank you for taking the time to share your feedback. - Three Social Media Team
Do not trust Three
Just left this company, because I did not trast them, as they overcharged me with my 2years purchase contract for 12 more months and refusing to repay overcharge.
This time, knowing from 13.09 that I am leaving still charged me for the next month.
Impossible to contact them now as I am no longer with them but with Vodafone, who does actually has some kind of deal with the Three, as the chat asked me if I am Three or Vodafone customer, before proceeding to the telephone number.
Shame on you!
12 September 2026
Unprompted review
Reply from Three UK
Hi there, we're disappointed to hear about the experience you've had. As we can't review account details on Social Media platforms, if you need further assistance with your account, please contact our phone support team by dialling 333 from a Three phone, 0333 338 1001 from any other line, or +44 7782 333 333 when abroad. They are available Monday to Friday from 8am to 8pm, and on weekends from 9am to 6pm.
Alternatively, you can reach our chat support team at: https://bit.ly/3C43TKN. They are available Monday to Friday from 8am to 10pm, and on weekends from 9am to 8pm. They'll check everything for you and help with the next steps.
– Three Social Media Team
Dean was very helpful and efficient
16 September 2026
Unprompted review
Reply from Three UK
Hey Skyla, we're glad to hear Dean was able to provide the support you needed and make everything run smoothly for you. Thank you for the feedback. 😊💚
-Three social media Team.
Wonderful service from Kerel
Wonderful service from Kerel! Very grateful indeed!
16 September 2026
Unprompted review
Reply from Three UK
Hi Daniel, we really appreciate you taking the time to share your experience. It’s great to see Kerel’s support made a real difference for you. — Three Social Media Team
You guys earned one more happy customer
Got assisted by Erin, it was smooth, easy to understand, very concise communication to understand. One more happy customer 😌
16 September 2026
Unprompted review
Reply from Three UK
Hi Pratigya, thanks for taking the time to leave a review. We're delighted to hear Erin made everything straightforward and ensured you felt confident throughout the process.— Three Social Media Team
Daoud was top draw very helpful and…
Daoud was top draw very helpful and efficient
16 September 2026
Unprompted review
Reply from Three UK
Amazing, Liam! We're delighted to hear Daoud gave you such outstanding support. Thank you for recommending us so highly! 😇 - Three Social Media Team
Reply from Three UK
Hey Rhys, that's fabulous! We're glad Taqbir made the upgrade process smooth and seamless for you. Thank you for your feedback. 😊 — Three Social Media Team
Jamal is good advisor very helpful and…
Jamal is good advisor very helpful and friendly . Would recommend this branch
16 September 2026
Unprompted review
Reply from Three UK
Hi there! Thank you for the fantastic review! Your recommendation inspires us to keep delivering an exceptional experience, and we are thrilled Jamal ensured your visit went so smoothly. – Three Social Media Team
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