Conveniently able to drop off car late on day before MOT date which helped us immensely. Talk through Video inspection under car is great to advise on condition seen. Thanks Leon. Jamie Barrett’... See more
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Review summary
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My car had been booked in at hyundai Basildon. Drivers side mirror, motor needed to be replace as not operating mirror. I was greeted by Sofia friendly warm smile. What a asset this young lady i... See more
Company replied
Amazing experience! Freddie dealt with the sale from start to finish. Communication was on point whether it be a phone call or emails. We wasn’t pushed into anything but when we decided on the OMODA 7... See more
Company replied
Good customer service, great meet & greet and offered refreshments by Sarah. Given info on nearby facilities. Informed of wait times & costs. Kept updated regards wait times etc
Company replied
Company details
- Car dealer
- Vehicle Dent Removal Service
- Vehicle Parts Shop
- Vehicle Repair
- Motor vehicle dealer
- Used car dealer
Written by the company
New and used dealer garages located in Southend, Basildon, Brentwood, and Chelmsford in Essex. Contact your local Toomey Dealerships to find out our extensive range of new and used cars along with aftersales services available.
Contact info
4.8
Excellent
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 week
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I asked for a prompt completion as I…
I asked for a prompt completion as I had unexpected travel plans and Sofia went out of her way to achieve this beyond my expectations.
31 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Matthew,
We're glad to hear that Sofia was able to complete your request in time, which helped you with your travel plans. We appreciate your trust in our team's ability to deliver results quickly.
Kind regards, Toomey Hyundai Basildon.
Sarah was very warm and welcoming
Sarah was very warm and welcoming. She kept me updated on each stage of the car service. I asked her a few more questions on car service and she was very knowledgeable.
29 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Ololade,
Thank you so much for taking the time to share your wonderful experience with us! We're so happy to hear that Sarah made you feel welcome and kept you informed throughout the process - it's exactly what we strive for in terms of customer service.
Kind regards, Toomey MG Southend.
Sarah was excellent
Sarah was excellent. She explained everything about the procedure. I really appreciated how she explained everything. Very professional, very polite and approachable. Thank you Sarah.
30 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Linda,
We're delighted to hear that Sarah provided a positive experience for you, explaining the procedure in a clear and professional manner. We appreciate your feedback on her excellent communication skills!
Kind regards, Toomey MG Southend.
Been to mg today for my service i was…
Been to mg today for my service i was served by mia she is nice, polite and welcoming, she is a very pleasant lady. She is a hardworker and is a wonderful staff to chat with
30 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Sam,
We're pleased to hear that Mia provided you with an exceptional experience! Her warm and welcoming nature has truly made a positive impact on your visit.
Kind regards, Toomey MG Basildon.
Wouldn't use this company again!
Brought a car from the Basildon branch which was faulty, after finally getting the car changed (I had to do all the work) the second car in less than a year is found to have a £1000 issue which would have been known before selling me this car and im told is something that cover as its a known fault. Emails ignored and Peugeot Customer service completely useless in getting the issue/branch issues resolved. Wish I never brought the car!!!
16 May 2026
Unprompted review
Reply from Toomey Motor Group
Hello Ceri,
We're sorry to hear you've had a disappointing experience with u at Toomey Peugeot. We understand how frustrating it must be to deal with issues like this, and we'll take your feedback on board to improve our processes.
Kind regards, Toomey Basildon.
Sarah was a lifesaver!
I would like to start off by saying this 5* review is for the MG garage and Sarah on the customer service desk specifically. I had a poor experience to say the least with the AA / MG breakdown service this week and Sarah was wonderful - going out of her way to be as much help as she could be, given the situation I had been put in by AA. I would have been tearing my hair out without her assistance and kind support. Sarah also made the effort to call me each day with an update until our vehicle was fixed, knowing I have a 3month old baby to be driving around.
5*s because I can't give her 10.
28 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Georgie Da,
I'm glad to hear that Sarah provided you with excellent support during a difficult situation. She went above and beyond to keep you updated on the status of your vehicle repair, which was especially helpful given your family's needs.
Kind regards, Toomey MG Southend.
Annual service
My car had its annual service today. I was greeted by Sofia at Toomey Basildon. Extremely pleasant young lady i was made to feel very comfortable Sofia made conversation which I really appreciated and we exchanged views on the cars. I arranged to have a courtesy car and Sofia made sure I was comfortable with the car before I drove off. Sofia is a credit to Hyundai
29 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Angela,
We're truly happy to hear that Sofia provided an exceptional experience, making you feel comfortable and valued throughout your annual service. We'll be sure to pass on your kind words to her, as she truly is a credit to our team!
Kind regards, Toomey Chery Basildon.
Excellent customer service
Booked my car in for its 2nd year service and Olivia on the service desk was excellent resolving my issues and ensuring my car was ready in time for me to deal with issues at home. Excellent customer service. Thank you.
28 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Paul,
We're glad to hear that Olivia provided excellent customer service, and we appreciate your feedback about her helping resolve your issues and getting your car serviced on time. We'll keep working hard to ensure all our customers have a positive experience with us.
Kind regards, Toomey Hyundai Southend.
Great service helpful
Great service helpful, polite and made us feel welcome
Many thanks for your help
Sarah
29 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Roger,
We're delighted to hear that our team provided you with a great experience! Your satisfaction is our top priority, thank you for sharing.
Kind regards, Toomey MG Southend.
Jamie in the service department was…
Jamie in the service department was great, very helpful 5 star service all the way and I even got my car washed 👍
29 July 2026
Unprompted review
Big thank you to Mia she was ever so…
Big thank you to Mia she was ever so helpful very professional
29 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Michael,
We're truly happy to hear that Mia provided exceptional service, and we'll be sure to pass along your gratitude!
Kind regards, Toomey MG Basildon.
Annual Service
Dropped car off and Amber on reception courteous and helpful, Text message received before the 2 hr estimated time for service to advise the car was ready for collection, Good service with no hassles,
28 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Julie,
Thank you for sharing your positive experience at our annual service. We're glad to hear that our receptionist Amber provided a helpful and courteous service, and that we were able to keep you informed about the status of your vehicle through text updates.
Kind regards, Toomey Hyundai Basildon.
Job done well and in time as always.
Job done well and in time as always. Jamie looks after you and bings you the report.
21 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello IAN,
Thank you for your kind words, we're so happy to hear that our service met your expectations again! We'll continue to strive for excellence and appreciate your loyalty.
Kind regards, Toomey Hyundai Southend.
Great customer service. They really listen to their customer requests.
Very well communication with customers. I asked for additional work to be done on my car and they have done it. Even showed me photos, as i requested.
I am really happy with their customer service, because they listened to my request and provided a solution.
Olivia was looking after me, when i was there.
She is very friendly, professional and always polite.
25 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Alex,
We're glad you had a positive experience with our customer service team, including Olivia, who worked with you to address your request for additional work on your car. We appreciate your feedback about the effective communication and solution provided.
Kind regards, Toomey Hyundai Southend.
Outstanding service
Outstanding service, Amber and later Sophia both absolutely excellent that lovely high service experience of professional/knowledgeable and personal.
28 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Ben,
We're happy to hear you had an exceptional experience with our team members Amber and Sophia. Their professionalism, knowledge, and personal touch are what make our service truly outstanding.
Kind regards, Toomey Hyundai Basildon.
3rd year service
Had my 3rd year service. As always with Toomey every thing was so effortless and smooth. Had the hire car option which was very convenient. Ellie helped with every step of the way and was very informative and helpful. 10/10 customers service.
28 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Matthew,
We're glad to hear that your experience with us has been consistently exceptional, and we're grateful for Ellie's efforts in making your 3rd year service so smooth.
Kind regards, Toomey Chery Basildon.
Ellie’s customer service is 5 star
Had our car serviced today and Ellie who dealt with me made the process so smooth and clear. I recommend making sure you speak with Ellie who will call and check and book you in quick and then is so easy to talk to. Thanks Toomey!
28 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello tim,
Thank you for taking the time to share your positive experience with us! We're delighted to hear that Ellie made a great impression on you, ensuring a smooth and clear process during your car service. Your kind words mean a lot to us, and we'll be sure to pass them along to our team.
Kind regards, Toomey Chery Basildon.
I hod my car serviced today and it was…
I had my car serviced today and it was a smooth process from start to finish and was completed much more quickly than expected. Shout out to Mia who got me checked in and out really quickly and is really polite and helpful.
27 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Sam,
We're happy to hear that your experience was seamless and efficient, and we appreciate your kind words about Mia's excellent service!
Kind regards, Toomey MG Basildon.
Annual service
In for annual service sarah in service dept kept me informed of progress while i waited excellent polite and helpful staff throughout
27 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Mr,
We're glad to hear that Sarah in our Service Department did a great job keeping you informed during your annual service, and we appreciate your positive feedback about the polite and helpful staff. We'll make sure to pass on your kind words to the team.
Kind regards, Toomey MG Southend.
Excellent service from Jamie on service…
Excellent service from Jamie on service reception,
Run like clockwork dropped the car in
Received a call from the engineer with all that needed to be done on service & MOT from tyres to full service
Car returned like new
Bonus it was washed and cleaned
Excellent service From start to Finnish.
27 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Larry,
We're pleased to hear that our team, including Jamie, provided you with an excellent experience from start to finish. We'll be sure to pass along your kind words to the entire team!
Kind regards, Toomey Hyundai Southend.
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