UK Parts Direct Reviews 

94
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Had to replace the TPMS sensors in all four of my tyres. UK Parts Direct offered not only an incredibly competitive price but also very reasonable delivery costs for next day. Great updates with regar... See more

Company replied

Rated 5 out of 5 stars

First class service......needed a new battery for my bike and UK Parts Direct came up on a web search. They offered a suitable "upgrade" Gel battery at a great price, free delivery and it arrived at 1... See more

Company replied

Rated 5 out of 5 stars

I bought an OBD diagnostic tool (iCarSoft CR Pro, All Makes version). Excellent communication via email, rapid delivery, and it works as intended. Very reasonably priced too, and it’s an authentic ite... See more

Rated 5 out of 5 stars

Can’t rate these guys highly enough, Matt in particular, I purchased an iCarsoft unit with multiple software for 5 vehicle manufacturers. Whilst uploading the data to the unit I encountered a glitch,... See more

Company replied

Company details

  1. Auto parts shop

Written by the company

pd Automotive Products | Official iCarsoft UK Tool Outlet | The Pit Stop - Motorcycle Parts & Accessories | Workshop Supplies | Official OBDStar UK Tool Outlet | PC1 Bike Cleaning Products |


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

94 reviews

5-star
4-star
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1-star

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4.5

All reviews

(94)

10 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Above and Beyond Customer Service

Fantastic customer service. Matt from UK Parts Direct went above and beyond to identify the tyre pressure sensors for my vehicle. The company is clearly knowledgeable about the products it supplies and could not have been more patient and helpful. Highly recommend.

19 December 2024
Unprompted review
UK Parts Direct logo

Reply from UK Parts Direct

Thank you for your review Ewen! Very much appreciated

Rated 5 out of 5 stars

Fantastic service and products

Fantastic service and products, Matt was so helpful providing information on pre coded mini tyre sensors and I am so pleased that my issue is now resolved. Great product, great price (so much cheaper than main dealers) and very good customer service. Thank you so much I will use your company again definitely recommend.

26 November 2024
Unprompted review
UK Parts Direct logo

Reply from UK Parts Direct

Thank you for your 5-star review Nina. Glad we could save you some money - that's our aim! A proven better quality TPMS product as well.

Rated 5 out of 5 stars

First time buyer but need not have…

First time buyer but need not have worried everything went well item arrived as expected .
And guaranteed as genuine which was the main reason for buying from these guys.

30 November 2024
Unprompted review
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Reply from UK Parts Direct

Thank you for your 5-star review Martin! We have been selling iCarsoft Tools for over 15 Years now. Your covered with Free Lifetime Software Updates and UK Warranty.

Rated 5 out of 5 stars

Quick delivery

Quick delivery, process was good online
5 stars would use again

29 November 2024
Unprompted review
UK Parts Direct logo

Reply from UK Parts Direct

Thanks a lot for your 5-star review! We really appreciate your feedback

Rated 5 out of 5 stars

FOR FURTHER ADVICE ABOUT THEIR OBDII DIAGNOSTICS THEY WERE SPPOT ON

FOR FURTHER ADVICE ABOUT THE OBDII READER BEFORE PURCHASING I RANG THEM. I IMMEDIATELY GOT THROUGH TO A FRIENDLY AND KNOWLEDGABLE INDIVIDUAL WHO WAS ABLE TO ANSWER MY QUESTIONS. WE CAN'T FAULT THE PRODUCT ICARSOFT PRO+ IT IS WELL BUILT AND EASY TO USE. I'M WAITING FOR THE MOTORCYCLE VERSION SOON TO BE RELEASED SO THAT MY HOME WORKSHOP CAN COPE WITH THE INCREASING ELECTRONICS WITHIN OUR CARS AND BIKE NOW AND GOING FORWARD.

20 November 2024
Unprompted review
UK Parts Direct logo

Reply from UK Parts Direct

Thank you for your 5-star review Luiza! We really appreciate your feedback. We will update you once our range of Motorcycle Diagnostic Tools are released - development is nearly there.

Rated 5 out of 5 stars

Brilliant

Brilliant. A very easy and smooth transaction and fast delivery buying my icarsoft v3 diagnostic kit from UK Parts Direct. I shall buy from them again when I can.

28 November 2024
Unprompted review
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Reply from UK Parts Direct

Thank you for your 5-star review Ken! We really appreciate your feedback

Rated 5 out of 5 stars

Does exactly what is says on the tin!

I'd been quoted 'quite a lot' for 4 new TPMS valves for my BMW (plus programming!) and couldn't quite believe that UK Parts Direct could do me all 4, programmed and ready to go for the cost that they were offering. I shouldn't have worried, after having to reassure my mechanic he just fitted them and off I went and it worked lime a dream! No individual programming, the car just worked out which was which and all was right with the car once more! Brilliant stuff! Also, a good price on emergency next day shipping - overall an A+++ experience!

21 November 2024
Unprompted review
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Reply from UK Parts Direct

Thank you for your 5-star review! We have 15 Years of experience with TPMS in the UK - our sensors are the best quality available - true fit and forget! Really appreciate your honest feedback.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. All my questions were answered regarding the TMP sensors for my car. Delivery was a bit interrupted by the courier service but after a call to UKPartsDirect this was resolved promptly and my ordered was delivered next day.

9 November 2024
Unprompted review
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Reply from UK Parts Direct

Thank you for your 5-star review Nicola! Apologies for the confusion regarding Parcelforce's delivery to your local Post Office. We ensure that if you are not home at time of delivery that the parcel is securely delivered to a neighbour or the local Post Office. We make sure that no parcels are ever left on doorsteps. In this case our courier re-collected from the local Post Office and then re-delivered the following day (service available via the Parcelforce App)

Rated 5 out of 5 stars

Good price for the product with very…

Good price for the product with very quick delivery. The product works as expected and was packaged well for delivery.

8 November 2024
UK Parts Direct logo

Reply from UK Parts Direct

Thank you for your 5-star review! We really appreciate your feedback

Rated 5 out of 5 stars

Jaguar TPMS replacement

Had an issue with my TPMS on my jaguar XF where the sensor could not be found, had the new sensor fitted and within 15 minutes of driving the warning had gone, no hassle, no programming. Great service, well chuffed!

9 November 2024
Unprompted review
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Reply from UK Parts Direct

Thank you for your 5-star review Sean! Appreciate your honest feedback

Rated 5 out of 5 stars

Icarsoft cr pro+ is a great diagnostic…

Icarsoft cr pro+ is a great diagnostic tool. I had multiple faults on my 2018Jaguar Fpace. It was easy to link to the vehicle and find the offending item to be a front abs sensor. I can see this will be a very valuable tool in the future. Timberhaul

18 October 2024
Unprompted review
UK Parts Direct logo

Reply from UK Parts Direct

Thank you so much for your 5-star review David! Appreciate your honest feedback.

Rated 5 out of 5 stars

UKParts Direct

UKParts Direct
Is among the best of the best in terms of; from order to delivery time. Customer, service, is of the highest quality I could not ask for better.
I highly recommend this company.

16 September 2024
Unprompted review
UK Parts Direct logo

Reply from UK Parts Direct

Thank you so much for your 5-star review Lauritz! Appreciate your feedback here.

Rated 1 out of 5 stars

Bought an icarsoft diagnostic tool

Bought an icarsoft diagnostic tool, didn't do what the sales stated it would. Returned within 28 days only switched on to check working. Cost £17 postage to return and UK Parts Direct took another £21 off the return because it had been switched on once. DON'T BUY THIS IS A SCAM £21 OFF BY SWITCHING IT ON????How are you supposed to check it works?????
AVIOD TERRIBLE CUSTOMER SERVICE, COST ME £38 TO RETURN AN ITEM THAT DID NOT WORK ON MY CAR, AVOID!!

2 July 2024
Unprompted review
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Reply from UK Parts Direct

We take pride in ensuring we offer the very best customer service we can (clearly visible with our near 100% feedback on eBay (over 24,000 reviews to date). You returned a heavily used tool to us after 28 days of use which was clearly not in a re-saleable condition. All of the iCarsoft Tools have in-built dataloggers that we can access which clearly show usage (you certainly did not just turn on the tool). Refund deduction applied was 5% which amounted to £18.95. Our losses are far more than £18.95 as the tool has to be re-advertised as a used tool.

Rated 5 out of 5 stars

I have just fitted an ABS sensor on my…

I have just fitted an ABS sensor on my Jaguar XJ8, works perfectly first time , I was also impressed with how fast it arrived, easy to order, well done everyone involved, & thank you.

5 July 2024
Unprompted review
UK Parts Direct logo

Reply from UK Parts Direct

Thank you for your 5-star review Ernest! Appreciate your honest feedback

Rated 5 out of 5 stars

Matt was really informative and helpful…

Matt was really informative and helpful and he sent me the relevant information I asked for via email so that I could make my choice
After I received my machine rang back and all the questions I asked were answered
Great product and great service well deserved 5 star rating many thanks

23 April 2024
Unprompted review
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Reply from UK Parts Direct

Thank you for your 5-star review Victor! We are always here for support if you have any further queries

Rated 5 out of 5 stars

Diagnostic vehicle faults

Excellent service. Easily sorted problems with various diagnostic faults. Everything put right in minutes. All at no cost 👍 Second time of using this very knowledgeable & helpful company would certainly use again if had any future diagnostic problems.😀

19 April 2024
Unprompted review
UK Parts Direct logo

Reply from UK Parts Direct

Thank you for your 5-star review Helen! Appreciate your honest feedback

Rated 5 out of 5 stars

Very easy to deal with!

Very easy to communicate my needs and being close to home I was able to pick my purchase up that day. Very helpful staff and was able to see more stock on offer. I will be back!

10 April 2024
Unprompted review
UK Parts Direct logo

Reply from UK Parts Direct

Thank you for your 5-star review Ray! Appreciate your honest feedback and a pleasure to meet you

Rated 1 out of 5 stars

Waste of money for me too.

Waste of time&money for me too.

I purchased a set of TPMS valves for my Porsche Cayman 981 (2013).
They’ve been fitted for 6 months and continue to throw up errors. I have to switch off + lock the car, then works again for a while.
When I first contacted them to raise my concerns I was advised there is a bluetooth problem, etc... After a while I contacted them again to advise the fault was still happening.

The original Porsche sensors work perfectly on my other (summer) wheelset, so the problem is not with the car.

I WAS IGNORED TOO, no more contact from their side.

Faulty product and service.

10 April 2024
Unprompted review
UK Parts Direct logo

Reply from UK Parts Direct

Hi Janos. We have coded and sold plenty of TPMS Sensors for the 981 Cayman with no previous issues. As explained, there must be an issue with the vehicle. 26 sets sold to date on eBay and via our website with no issues and 100% feedback.

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