Had a great experience with Vodafone thanks to the lovely Lily who helped me with my phone upgrade today. She was so friendly, personable and incredibly helpful, taking care of everything and making t... See more
Company replied
Location
Switch locationUnit 23 , Green Lane Shopping Centre, EX31 1UH Barnstaple, GB
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See what reviewers are saying
Was in the Vodafone Barnstaple store today with my daughter and the service received from Lily was absolutely fantastic! She was extremely helpful and friendly. Thanks so much Lily. 😊
Company replied
The member of staff was extremely helpful and dealt with all my questions very patiently and clearly. I have been very pleased with the service previously as I have been today.
Company replied
I had such amazing customer service on 2 consecutive days to solve my phone issues from Lily. She listened to what I needed, found me an excellent package and escalated my ongoing account problem to g... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Barnstaple
Written by the company
Contact info
Unit 23 , Green Lane Shopping Centre, EX31 1UH, Barnstaple, United Kingdom
4.9
Excellent
259 reviews
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Reply from Vodafone UK - Barnstaple
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jack was attentuve profesional and…
Jack was attentuve profesional and fiendly
10 February 2026
Unprompted review
Reply from Vodafone UK - Barnstaple
Hi Barry,
Thank you so much for your wonderful review and the amazing support you’ve shown for Jack —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
jack helped me today great service like…
jack helped me today great service like always thankyou!
9 February 2026
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey Jodie,
Thanks for the lovely review and fantastic support for Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent guys excellent service defo…
Excellent guys excellent service defo recommend
8 February 2026
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Jack was very knowledgeable,polite and…
Jack from Vodafone in barnstaple was very knowledgeable,polite and professional throughout my new purchase he was Happy to answer any questions I had which made the experience of upgrading a breeze
7 February 2026
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Jack was helpful and fixed a problem…
Jack was helpful and fixed a problem that has been happing for about a year
5 February 2026
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey Jack,
Thanks for the lovely review and fantastic support for Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Cameron was very efficient and has…
Cameron was very efficient and has great knowledge on the other services that Vodafone provide.
1 February 2026
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey Jemma,
Thanks for the lovely review and fantastic support for Cameron.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The team in the Barnstaple store are…
The team in the Barnstaple store are great, Lily took care of my enquiry, she was personable, knowledgeable and very professional, I left with the perfect package.. Thanks Lily 🙂
31 January 2026
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey Sam,
Thanks for the lovely review and fantastic support for Lily.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lily,
Lily,
Gave excellent customer service.
And excellent priced plans
Happy Customer.
21 January 2026
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey Alan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
had a nightmare using vodaphone…
had a nightmare using vodaphone customer service . lily and cameron at barnstaple store save you from me leaving and believe you I was more than ready to . these guy manage my frustration over 5 days and help me get to the right product and a good contract for my broadband . I will never ever do a deal over the phone again . will alway pop on and see these guys who have eased my stress level down to zero . many thanks Lily Cameron
21 January 2026
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Quick and efficient
Quick and efficient.
Cameron was really helpful and explained everything very well.
Thank you.
Didn't do a hard sell.
8 January 2026
Unprompted review
Reply from Vodafone UK - Barnstaple
Hi Annette,
Thank you so much for your wonderful review and the amazing support you’ve shown for Cameron —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Jack was very nice and frendly and…
Jack was very nice and frendly and helpful
2 January 2026
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey Jenny,
Thanks for the lovely review and fantastic support for Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Lily was amazing
Lily was amazing! So helpful and clear! Also sorted my mums phone as there was a problem with delivery. Service was 5* thank you Lily!
31 December 2025
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I came in with a broken phone
I came in with a broken phone. Ryan helped me with everything from start to finish. He was calm and clear and a pleasure to deal with.
18 December 2025
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey Mr. Gill,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jack gave some good service today
Jack gave some good service today
11 December 2025
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Top notch customer care services ,well…
Top notch customer care services ,well pleased with service l received .He very patience took him long time to get to conclusion.Thank you
9 December 2025
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey Bimpe,
Thank you for the wonderful review. It's a pleasure to receive such kind comments.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Truly awful customer service
Truly awful customer service - not just once but 14 times over 11 days so far and still no further forward
Once in person at the Barnstaple shop!
And I am anticipating a robot to answer this which will seem helpful but really not
6 December 2025
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey Rory,
We’re really sorry to hear about your experience and the repeated difficulties you’ve faced — that’s not the level of service we want for our customers. We’d like to get this resolved for you as quickly as possible. Please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thank you for sharing your feedback — it helps us improve.
Thanks,
Vodafone Social Media Team
Jack was very informative and lovely to…
Jack was very informative and lovely to deal with
22 November 2025
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey Claire,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Jack was Very helpful couldn’t ask for…
Jack was Very helpful couldn’t ask for more very pleased thankyou
22 November 2025
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey Scott,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent customer service
Excellent customer service. Jack was fantastic with his professional advice and guidance, and very friendly too. Thank you also to Lily. Will always return to the Vodafone store in Barnstaple. Thank you very much for all your help.
21 November 2025
Unprompted review
Reply from Vodafone UK - Barnstaple
Hey Laura,
Thanks for the lovely review and fantastic support for Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
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