Staff were very helpful with helping me check my contracts, the shop was clean and staff were really friendly and professional I was served by Conor who made sure I understood everything
Location
Switch location46B, Priory Shopping Centre, TN34 1PH Hastings, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Thank you so much to Connor & Luke at Vodafone Hastings - amazing customer service. Fixed my phone - no free if virus and so very very helpful at explaining everything 🙂. Amazing boys 😊 Thank you... See more
Company replied
My husband and I visited Vodafone today to change contracts. We were lucky enough to be greeted by 1 of the most helpful assistants I think I've ever seen. Emily helped us through an extremely frust... See more
Company replied
Both Emily and Katie were amazing. Taking great care and attention to explain fully the different plan options. They were able to save us money on our existing plans. We travel quite a distance to a... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Hastings
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
46B, Priory Shopping Centre, TN34 1PH, Hastings, United Kingdom
4.9
Excellent
293 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The lovely ladies helping us in the…
The lovely ladies helping us in the Hastings branch (Emily and Katie) were both knowledgeable as well as friendly. Happy to chat while they dealt with our setup.
9 December 2025
Unprompted review
Reply from Vodafone UK - Hastings
Hey KLS,
Thanks for the lovely review and fantastic support for Emily and Katie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Jack was very helpful
Jack was very helpful. Helped with getting us into our Vodafone account and then done a sim upgrade!
5 December 2025
Unprompted review
Reply from Vodafone UK - Hastings
Hey Mary,
Thanks for the lovely review and fantastic support for Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Katie was excellent
Katie was excellent. Searched for best deal, handled the documentation really efficiently, was charming and friendly.
20 November 2025
Unprompted review
Reply from Vodafone UK - Hastings
Hi, We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Emily was patient and did a lot of…
Emily was patient and did a lot of research regarding the tow best contacts for my needs. Very reassuring. Good.
18 November 2025
Unprompted review
Reply from Vodafone UK - Hastings
We're happy to hear that the research and care provided met your needs. It's great to know that the service was reassuring! We appreciate your feedback.
Vodafone Social Media Team
Excellent customer Service!
Excellent customer Service!
My sim card had stopped working and I desperately needed my phone to work. The two amazing members of staff sorted it out and even gave me a slightly lower price on my contract!
15 November 2025
Unprompted review
Reply from Vodafone UK - Hastings
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Scam on my iphone
I had a problem with a company regarding storage on my iPhone. I went into the local Hastings branch and Genevieve was so very helpful. She told me it was a scam after looking at my iPhone. Genevieve then proceeded to show me how to tell the amount of storage and more information regarding scams.etc.
Genevieve was kind, really efficient and didn’t make me feel stupid for not understanding. I am 76 and sort of computer and phone literate but need help sometimes.
Thank you Genevieve your attitude, professional knowledge and caring was much appreciated.
3 November 2025
Unprompted review
Reply from Vodafone UK - Hastings
Hi. We're so glad to hear that our team member was able to help you with your iPhone storage issue and provide clarity regarding potential scams. We appreciate you acknowledging their efficiency, kindness, and expertise. Thank you for your feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Explained everyth ing insulation details excellent
29 October 2025
Unprompted review
Reply from Vodafone UK - Hastings
Hi. We're glad you found the installation details helpful and the explanation excellent. Thank you for your positive feedback; we appreciate it. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thomas was very helpful and made the…
Thomas was very helpful and made the experience very smooth and was happy to help.
11 October 2025
Unprompted review
Reply from Vodafone UK - Hastings
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
A big thank you to Emily for her help…
A big thank you to Emily for her help and patience in setting up my new phone and contract. It took two visits to sort out the issue my fault not Emily's. A big thank you again.
4 October 2025
Unprompted review
Reply from Vodafone UK - Hastings
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Hastings
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Thomas was very helpful fıx my phone…
Thomas was very helpful fıx my phone problems and helpıng me choose new phone
6 October 2025
Unprompted review
Reply from Vodafone UK - Hastings
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Emily at Hastings branch was super…
Emily at Hastings branch was super helpful.
She was really knowledgeable and was able to upgrade my device & plan smoothly, best of all I've saved £16 a month by swapping my broadband services to Vodafone too!
Emily was polite and friendly but really professional and went the extra mile. Thankyou
4 October 2025
Unprompted review
Reply from Vodafone UK - Hastings
Hey Joanna,
Thanks for the lovely review and fantastic support for Emily.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Thomas in Hastings was excellent and…
Thomas in Hastings was excellent and helped me upgrade my 2 iphones
There were some system issues that he was upfront and clear about but sorted it out and i am very thank you !!
4 October 2025
Unprompted review
Reply from Vodafone UK - Hastings
Hey Aysel,
Thanks for the lovely review and fantastic support for Thomas.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Katie senior store manager was…
Katie senior store manager was extremely helpful and reduced my bill!
Highly recommend.
19 September 2025
Unprompted review
Reply from Vodafone UK - Hastings
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Went in to the Vodaphone shop in…
Went in to the Vodaphone shop in Hastings had a really helpful conversation with Emily came away very happy
11 September 2025
Unprompted review
Reply from Vodafone UK - Hastings
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Wayne at the Hastings branch was…
Wayne at the Hastings branch was exceptional and gave excellent information and advice on everything ans was very hellful indeed ! Thank you
10 September 2025
Unprompted review
Reply from Vodafone UK - Hastings
Hey Eric,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Tom done an amazing job and myslef and…
Tom done an amazing job and myslef and my husband was very happy with his customer service
Great job
Hastings in the shopping centre
6 September 2025
Unprompted review
Reply from Vodafone UK - Hastings
We're happy to hear that you and your husband were very pleased with the wonderful service provided at Hastings in the shopping center. Thank you for sharing your positive experience!
Thanks,
Vodafone Social Media Team
Thomas is absolute legend
Thomas is absolute legend, I’ve had problems all morning about my issues and he sorted them out in 10 minutes. Great help
5 September 2025
Unprompted review
Reply from Vodafone UK - Hastings
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Tom who served us was excellent and…
Tom who served us was excellent and highly professional in his conduct and explained everything to us for updating our mobile phone account and broadband account
5 September 2025
Unprompted review
Reply from Vodafone UK - Hastings
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Great service from Emily … and thanks…
Great service from Emily … and thanks for sorting my issue
29 August 2025
Unprompted review
Reply from Vodafone UK - Hastings
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.