I’ve had a great experience with Kate at Vodafone. She first helped me set up my phone contract back in 2024, and I recently worked with her again for an upgrade. Both times she found me really g... See more
Company replied
Location
Switch locationUnit 75 The Mall, LU1 2TF Luton, GB
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See what reviewers are saying
Was greeted straight away when I entered the store. Staff were friendly and approachable, Jamie really saved the day as we were heading to the airport without a roaming data plan. Luckily she came to... See more
Company replied
I had a wonderful experience with Jaime and Ali. I was praying to see Jaime, and when I did, she was extremely helpful and went out of her way to make sure everything went smoothly, which I truly appr... See more
Company replied
Michal the manager in the Luton Mall branch has been nothing short of the best phone expert I’ve ever dealt with. He sorted out numerous issues with several of my phones and my mother’s phone, and a b... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Luton
Written by the company
Contact info
Unit 75 The Mall, LU1 2TF, Luton, United Kingdom
4.9
Excellent
396 reviews
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Came to Vodafone luton and Kate helped…
Came to Vodafone luton and Kate helped me and she was awesome
13 May 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Shahid,
Thanks for the lovely review and fantastic support for luton and Kate.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpfull
10 May 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Daniel,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Luton
Hey Patrick,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Fatema! Is a star!
Fatema has been so professional and helpful today!
I have visited multiple stores and not received the help I have with Fatema.
Very polite, professional and friendly! Amazing service 👏
6 May 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Natalie,
Thanks for the lovely review and fantastic support for Fatema.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Amazing service from Fatema.
Amazing service from Fatema.
She is very good,I can't speak properly in English but she understand me and solve my problems,
Bless her
5 May 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Filofteia,
Thanks for the lovely review and fantastic support for Fatema.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fatema
Fatema - in Luton was very helpful and I really appreciate her support - thank you
5 May 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Mary,
Thanks for the lovely review and fantastic support for Fatema.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
it’s an amazing service from Fatema,
it’s an amazing service from Fatema,
i come here from EE and she loved me a lot
now i have 2 sim contracts with vodafone.
she is amazing 🎉
4 May 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Balwinder,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I’ve had a great experience with Kate…
I’ve had a great experience with Kate at Vodafone. She first helped me set up my phone contract back in 2024, and I recently worked with her again for an upgrade.
Both times she found me really good deals and made the whole process smooth and straightforward. She’s knowledgeable, helpful, and genuinely looks out for the best options for her customers.
Highly recommend asking for Kate if you’re visiting Vodafone!
3 May 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Sophie,
Thanks for the lovely review and fantastic support for Kate.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone store visit
I recently visited the Vodafone store and had an excellent experience thanks to Kate. From the moment I walked in, she was friendly, approachable, and genuinely interested in helping me find the right phone.
Kate was incredibly knowledgeable and took the time to explain all my options clearly, without making anything feel rushed or overwhelming. She listened carefully to what I needed and made thoughtful recommendations that suited both my preferences and budget.
What really stood out was her patience and professionalism throughout the whole process. She made everything smooth and stress-free, and I left feeling confident in my purchase.
It’s rare to receive such attentive and personalised service these days, and Kate is a real credit to the Vodafone team. I would highly recommend speaking with her if you visit the store!
3 May 2026
Unprompted review
Reply from Vodafone UK - Luton
Hi Kyle, thank you so much for your wonderful review and the amazing support you’ve shown for Kate, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Fatima
Very professional advice and service. 100% satisfied. Coming out with good plan and happy to continue next two years of my experience with Vodafone
2 May 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent Service from Michael and Team
I recently visited Vodafone for assistance with a service, and I had an excellent experience. The manager, Michael, along with his team, were all incredibly polite, friendly, and professional.
Michael stood out for his calm, smart, and confident approach. He listened carefully, explained everything clearly, and made sure all my concerns were fully resolved. His team also provided equally warm and attentive support, making the entire experience smooth and comfortable.
I was truly impressed by how helpful and welcoming everyone was. It’s not often you come across such genuinely kind and dedicated customer service.
Overall, I’m extremely satisfied and grateful for the outstanding service I received. Thank you, Michael and your wonderful team, for such a great experience.
21 April 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Nishat,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sabir was a masive help
Sabir was a masive help. So polite amd respectful and nice to talk to. Hire more people like him
12 April 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Luton
Hey,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Was served by Mustafa
Was served by Mustafa, Loved the service, has been brilliant and was smooth with the service, would recommend to others!
10 April 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Emmanuel,
Thanks for the lovely review and fantastic support for Mustafa.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Luton
Hey Subbubhargav,
Thanks for the lovely review and fantastic support for Fatema.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
JAMIE BELLAS Great customer service
JAMIE BELLAS made the transaction easy to understand went through the differences of types of phone prices and just made day great
31 March 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Hamid,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I was very happy for me to comunic with… Fatema
I was very happy for me to comunic with Fatema , it was a very nice woman and very helpful, she was try his best to help me.
31 March 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Gisca,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Fatema
very good the customer service. Fatema was very kindly and friendly and she was helping us with our problems. I will recommend her anytime. She very nice and polite. 5 stars for her and her customer service and support
30 March 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Stanculea,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Fatema was very nice
Fatema was very nice. She was helping me and my husband and we are very happy with her customer service 💯💯
30 March 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Adriana
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Fatema gave me good customer service…
Fatema gave me good customer service while I was switching to pay as you go to monthly plan option
29 March 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Amal,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
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