I’ve had a great experience with Kate at Vodafone. She first helped me set up my phone contract back in 2024, and I recently worked with her again for an upgrade. Both times she found me really g... See more
Company replied
Location
Switch locationUnit 75 The Mall, LU1 2TF Luton, GB
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Was greeted straight away when I entered the store. Staff were friendly and approachable, Jamie really saved the day as we were heading to the airport without a roaming data plan. Luckily she came to... See more
Company replied
I had a wonderful experience with Jaime and Ali. I was praying to see Jaime, and when I did, she was extremely helpful and went out of her way to make sure everything went smoothly, which I truly appr... See more
Company replied
Michal the manager in the Luton Mall branch has been nothing short of the best phone expert I’ve ever dealt with. He sorted out numerous issues with several of my phones and my mother’s phone, and a b... See more
Company replied
Company details
- Mobile network operator
- Mobile Phone Shop
- Internet provider
- Phone and internet services
- Telecommunications service provider
About Vodafone UK - Luton
Written by the company
Contact info
Unit 75 The Mall, LU1 2TF, Luton, United Kingdom
4.9
Excellent
398 reviews
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Fatema was very nice
Fatema was very nice. She was helping me and my husband and we are very happy with her customer service 💯💯
30 March 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Adriana
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Fatema gave me good customer service…
Fatema gave me good customer service while I was switching to pay as you go to monthly plan option
29 March 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Amal,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Luton
Hey Charlene,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Your customer service Fatema sorted out…
Your customer service Fatema sorted out mistakes made in my contract.
She is very professional and friendly.
She did a good job.
17 March 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fatema and Mustafa were very helpful in…
Fatema and Mustafa were very helpful in meeting my service needs as a visitor to England.
17 March 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey there 👋
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
very good experience with fatema gave…
very good experience with fatema gave me good deals happy with the customer service
14 March 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Raja,
Thanks for the lovely review and fantastic support for Fatema.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I would like to share my extremely…
I would like to share my extremely positive experience at the Vodafone store in Luton, especially regarding the outstanding support I received from Michael, the store manager.
For nearly two years, my credit score was negatively affected due to an issue related to my Apple Watch Series 9 contract. When I contacted customer care multiple times, they informed me that I only had two device balances and could not find any record of the watch contract that was impacting my credit file. Even when I visited the store previously, the team tried to help but couldn’t locate the issue.
However, when I visited again last week, Michael personally took the time to thoroughly investigate the matter. He showed exceptional professionalism, patience, and dedication. Within just one week, he successfully identified and resolved the issue that had been affecting my credit score for such a long time.
I truly appreciate his commitment and outstanding customer service. It’s rare to find someone so genuinely willing to go the extra mile to help a customer. Because of Michael’s support, my long-standing issue has finally been fixed.
If anyone needs reliable and professional assistance, I highly recommend visiting the Vodafone Luton store and asking for Michael. He provides the best customer service I have ever experienced.
Thank you again, Michael!
3 March 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Racherla,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I am really happy with Fatema’s…
I am really happy with Fatema’s service,
She really kind.
28 February 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jamie is a star.
Jamie was fantastic and above and beyond in all expectations. Sincere friendly and relatable service during a difficult time. Honestly cannot thank you enough for your kindness and professionalism. An asset.
25 February 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Benjamin,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Good very helpful
Good very helpful, name Fatema costumer service excellent
20 February 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Maria,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I met with Fatima
I met with Fatima , she did a wonderful job of giving me information for several devices and yours offer that enabled me make a satisfactory choice.
20 February 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Stella,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
10/10 loved talking to these guys
10/10 loved talking to these guys
19 February 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Alex,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Lovely lady called Fatima
Lovely lady called Fatima. Made me very welcome and she was so polite and lovely
16 February 2026
Unprompted review
Reply from Vodafone UK - Luton
Hi Margaret,
Thank you so much for your wonderful review and the amazing support you’ve shown for Fatima—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Musti was so kind and sham too
Musti was so kind and sham too. Very helpful
16 February 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Claudiu ,
Thanks for the lovely review and fantastic support for Musti.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Experience was amazing with Fatema
Experience was amazing with Fatema
She is best
16 February 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Aboalzeek,
Thanks for the lovely review and fantastic support for Fatema.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good service and assistance by sabir…
Good service and assistance by sabir and mustafa.
16 February 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey mohan
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Luton
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Jamie was fantastic customer service…
Jamie was fantastic customer service was really clear and helpful and supportive of me as a customer.
He was so clear and really friendly and offered to support me if I have any queries over next few days but I felt so supported great service would empty him in my team anytime.
9 February 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Philip,
Thanks for the lovely review and fantastic support for Jamie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fatema was very helpful and very nice
Fatema was very helpful and very nice, I would highly recommend Vodafone
9 February 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey Alex,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Fatema.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sabir needs his appreciation !
100000000/10 all because of SABIR, his patience, comprehension and understanding made this process so much easier. Had problems with my esim & physical sim that Sabir sorted out for me in less than 30 mins whereas I was talking to voxi support for a good 5-6 hours minimum and reached no positive result. I truly believe sabir brings this high level of customer service to every customer not just me, I hope this is a clear indication as to why human input is heavily needed as without this I wouldn’t have fixed my issues.
7 February 2026
Unprompted review
Reply from Vodafone UK - Luton
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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