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Ableworld Reviews 

2,715
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 753 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, knowledgeable, and patient when assisting with various mobility needs and equipment choices. Consumers often note the outstanding customer service, pointing out that staff members take ample time to demonstrate products without applying any pressure. People also appreciate the high quality of items purchased and the smooth, supportive overall environment. However, some reviewers were not happy with delays in repair services, appointment scheduling, or waiting times for replacement parts. A few consumers also noted occasional communication issues regarding order updates, follow-up calls, or missing product documentation.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, extensive product... See more

Product

Reviewers highlight positive aspects of product quality, noting that items such as mobility scooters, chairs,... See more

Service

Users describe positive interactions with service, highlighting helpful and professional staff who provide... See more

Customer service

Customers had positive experiences with customer service, frequently praising friendly and knowledgeable... See more

User experience

People report positive experiences with user experience, highlighting the lovely visits and great overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rebecca was really helpful when I rang to enquire about hiring a wheelchair for a week. Organised over the phone and collected the next day. Rebecca explained how to use it (as I'm a wheelchair novic... See more

Company replied

Rated 5 out of 5 stars

Fabulous staff came in bought a recliner chair loaded on van, delivered, installed and old one removed into garage. All within 1 hour YES in one hour my dad was sitting with his feet up in his new cha... See more

Company replied

Rated 5 out of 5 stars

I've had to bow to the inevitable, I've been thinking about and being encouraged to get a rollator, to make walking and resting easier especially with having a seat and a little shopping bag, I saw... See more

Company replied

Rated 5 out of 5 stars

Burton upon Trent store, great friendly staff with excellent knowledge of the items they are selling. We spent too much time testing the rise recline chairs to make sure we bought the right one... See more

Company replied


Company details

  1. Mobility equipment supplier
  2. also in
  3. Disability equipment supplier
  4. Hospital equipment and supplies store
  5. Wheelchair Shop

About Ableworld

Written by the company

About Us

Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.

Ethical Traders

We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.

Our Products

Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.

Free Expert Assembly

Free Professional Assembly

Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.

Contact info


4.8

Excellent

TrustScore 5 out of 5

3k reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(2,715)

786 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Welcoming and informative.

Welcoming and informative.
Helpful advice in the choice of Walker.
Definitely use the Nantwich store again.
So good to have a car park on site.

23 September 2026
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Reply from Ableworld

Hi, thank you for your wonderful 5-star review! We're delighted to hear you found our Nantwich team welcoming, informative, and helpful. We appreciate your kind feedback and look forward to welcoming you back. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld

Rated 5 out of 5 stars

Good advise

23 September 2026
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Reply from Ableworld

Hi David, thank you for your 5-star review! We're pleased to hear you found our Wrexham team helpful and received good advice. We appreciate your kind feedback. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld

Rated 4 out of 5 stars

The service and expertise of the staff…

The service and expertise of the staff was excellent, prompt delivery. the only downside is that you did not have a trade in arrangement for my old schooter.

23 September 2026
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Reply from Ableworld

Hi, thank you for your lovely review! We're delighted to hear you were pleased with the service and support you received. We appreciate your kind feedback and take your comments on board. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld

Rated 5 out of 5 stars

Well Informed lady

Well Informed lady - Sylvia ? In Saltney Store
Explained everything
Friendly and professional
Thanks

23 September 2026
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Reply from Ableworld

Hi Sylvia, thank you for your lovely review! We're delighted to hear that our Chester team was friendly, professional, and able to explain everything clearly. We appreciate your kind words and will be sure to pass them on. If you ever need any further assistance, please don't hesitate to get in touch- we're always here to help.
Kind regards,
Ableworld

Rated 5 out of 5 stars

Great help and service at RJ&AH…

Great help and service at RJ&AH Orthopaedic inOswestry.Mike so helpful

23 September 2026
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Reply from Ableworld

Hi, thank you for your wonderful 5-star review! We're delighted to hear you received great help and service from Mike at our Oswestry store. We appreciate your kind words and will be sure to pass them on. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld

Rated 5 out of 5 stars

Easy to order thanks to helpful people

Easy to order thanks to helpful people. And it came so quickly and without fuss. Very pleased with my purchase.

22 September 2026
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Reply from Ableworld

Hi Jill, thank you for your wonderful review! We're delighted to hear you found our Shrewsbury team helpful and that your order arrived quickly and without any fuss. We appreciate your kind words and are pleased you're happy with your purchase. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld

Rated 5 out of 5 stars

Helpful staff

23 September 2026
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Reply from Ableworld

Hi Mr Bunn, thank you for your 5-star review! We're so pleased to hear that you found our Llandudno team helpful. We appreciate your kind feedback. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, no pressure to buy, explain everything in simple language.

23 September 2026
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Reply from Ableworld

Hi Lorna, thank you for your lovely review! We're delighted to hear you found our Crewe team helpful and appreciated the friendly, no-pressure service. We appreciate your kind words, and if you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld

Rated 5 out of 5 stars

The best service this stairlift has had…

The best service this stairlift has had over the years. A job well done.

23 September 2026
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Reply from Ableworld

Hi, thank you for your wonderful 5-star review! We're delighted to hear you were so pleased with the service and that the job was completed to a high standard. We appreciate your kind words, and if you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld

Rated 5 out of 5 stars

Wheelie good 👍

I've had to bow to the inevitable, I've been thinking about and being encouraged to get a rollator, to make walking and resting easier especially with having a seat and a little shopping bag, I saw Ableworld from a bus 🚌 I travel on. So I decided with the help of my next-door neighbour to go to Ableworld and choose one.
I'll have to get used to it, but it'll be worth it, The person whom I dealt with was very helpful and friendly . I would recommend them.

23 September 2026
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Reply from Ableworld

Hi, thank you for your lovely review! We're delighted to hear you found our team helpful and friendly, and that you found a rollator to suit your needs. We appreciate your recommendation. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld

Rated 5 out of 5 stars

I always have an extremely positive…

I always have an extremely positive connection with your staff, in particular Gary, who have supported my needs cheerfully and efficiently for some years now and have also recommended you to friends. I do not like strangers in my home and Gary has become very important to my feeling secure.

23 September 2026
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Reply from Ableworld

Hi Rosemary, thank you for your wonderful 5-star review! We're delighted to hear that Gary and the team provided such friendly and reliable support over the years. We appreciate your continued trust and recommendations, and we'll be sure to pass your kind words on to Gary. if you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld

Rated 5 out of 5 stars

Friendly, helpful staff and customer service excellent

Rebecca was really helpful when I rang to enquire about hiring a wheelchair for a week. Organised over the phone and collected the next day. Rebecca explained how to use it (as I'm a wheelchair novice!). Looked around the shop and there are loads of great aids and equipment for all sorts of mobility issues. Can't recommend this company highly enough.

23 September 2026
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Reply from Ableworld

Hi, thank you for your wonderful 5-star review! We're delighted to hear that Rebecca was able to make the wheelchair hire process easy and straightforward for you. We appreciate your kind words and recommendation, and we'll be sure to pass them on to our Darlington team.
Kind regards,
Ableworld

Rated 5 out of 5 stars

Quick serviceand efficient very good

Quick and efficient very good

23 September 2026
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Reply from Ableworld

Hi Keith, thank you for your lovely review! We're delighted to hear you were happy with the quick and efficient service. We appreciate your kind feedback. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld

Rated 5 out of 5 stars

Ableworld Llandudno

This store is fabulous as are all ableworld stores,always so helpful and caring.
I enjoyed my day out as the store is on the carpark where our coach dropped us.

5 September 2026
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Reply from Ableworld

Hi Dorothy, thank you for your 5-star review! We're delighted to hear that you had such a positive experience at our Llandudno store and found our team so helpful and caring. We appreciate your kind words and support. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld

Rated 5 out of 5 stars

Great product

Great product ,l purchased a Astrolite power chair at Ableworld inside RJ & AH Orthopaedic hospital Gobowen today, after several tries of other products found to be more to my liking than others all had pros and cons all very close but it performed well in store with little experience ,staff were very helpful in making the choice much easier

22 September 2026
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Reply from Ableworld

Hi Martin, thank you for your wonderful 5-star review! We're delighted to hear you found the right powerchair for you and that our team was able to help make your choice easier. We appreciate your kind words and hope you enjoy your new chair. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld

Rated 5 out of 5 stars

The sales assistant was polite & very Professional..

The sales assistant was polite, patient, and very helpful.
I felt heard , listened to and valued.
The Lady Assistant made my journey into the store welcoming.
The Lady Assistant certainly knew exactly what I needed and what was best for the item that I was choosing.

I would certainly recommend the store and the Lady Sales Assistant to my friends.

22 September 2026
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Reply from Ableworld

Hi Pina, thank you for your wonderful 5-star review! We're delighted to hear you had such a welcoming experience at our Stockport store and found our staff helpful, patient, and knowledgeable. We appreciate your kind words and recommendation. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld

Rated 5 out of 5 stars

Very good service

Very good service, all my questions were answered and didnt feel pressured into buying.
Will definitely be visiting again.

22 September 2026
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Reply from Ableworld

Hi Marisol, thank you for your lovely review! We're delighted to hear you received helpful service and felt comfortable throughout your visit. We appreciate your kind words and look forward to welcoming you back. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld

Rated 5 out of 5 stars

just wanted couple of things from there…

just wanted couple of things from there , manager was very helpful

22 September 2026
Ableworld logo

Reply from Ableworld

Hi, thank you for your lovely review! We're pleased to hear that our manager was able to help you with what you needed. We appreciate your kind feedback! If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld

Rated 5 out of 5 stars

Dealing with Ableworld Wrexham

Staff always helpful & friendly especially Bev and Catherine. Always a pleasure to deal with this branch that care about their regular clientele!!

22 September 2026
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Reply from Ableworld

Hi Keith, thank you for your lovely review! We're delighted to hear you always find our team helpful and friendly. We'll be sure to pass your kind words on to Bev and Catherine. We appreciate your continued support, and if you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld

Rated 5 out of 5 stars

Friendly happy staff

Friendly happy staff, ready to talk to and answer questions.

22 September 2026
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Reply from Ableworld

Hi Tracey, thank you for your wonderful 5-star review! We're so pleased to hear our team at Salford was friendly, approachable, and able to answer your questions. Providing helpful and welcoming service is really important to us, and it's great to know that came across during your visit. If you ever need any further assistance, please don't hesitate to get in touch- we're always here to help.
Kind regards,
Ableworld

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