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Ableworld Reviews 

2,701
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 753 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, knowledgeable, and patient when assisting with various mobility needs and equipment choices. Consumers often note the outstanding customer service, pointing out that staff members take ample time to demonstrate products without applying any pressure. People also appreciate the high quality of items purchased and the smooth, supportive overall environment. However, some reviewers were not happy with delays in repair services, appointment scheduling, or waiting times for replacement parts. A few consumers also noted occasional communication issues regarding order updates, follow-up calls, or missing product documentation.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, extensive product... See more

Product

Reviewers highlight positive aspects of product quality, noting that items such as mobility scooters, chairs,... See more

Service

Users describe positive interactions with service, highlighting helpful and professional staff who provide... See more

Customer service

Customers had positive experiences with customer service, frequently praising friendly and knowledgeable... See more

User experience

People report positive experiences with user experience, highlighting the lovely visits and great overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rebecca was really helpful when I rang to enquire about hiring a wheelchair for a week. Organised over the phone and collected the next day. Rebecca explained how to use it (as I'm a wheelchair novic... See more

Company replied

Rated 5 out of 5 stars

Fabulous staff came in bought a recliner chair loaded on van, delivered, installed and old one removed into garage. All within 1 hour YES in one hour my dad was sitting with his feet up in his new cha... See more

Company replied

Rated 5 out of 5 stars

I've had to bow to the inevitable, I've been thinking about and being encouraged to get a rollator, to make walking and resting easier especially with having a seat and a little shopping bag, I saw... See more

Company replied

Rated 5 out of 5 stars

Burton upon Trent store, great friendly staff with excellent knowledge of the items they are selling. We spent too much time testing the rise recline chairs to make sure we bought the right one... See more

Company replied


Company details

  1. Mobility equipment supplier
  2. also in
  3. Disability equipment supplier
  4. Hospital equipment and supplies store
  5. Wheelchair Shop

About Ableworld

Written by the company

About Us

Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.

Ethical Traders

We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.

Our Products

Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.

Free Expert Assembly

Free Professional Assembly

Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(2,701)

768 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

purchase of riser recliner chair

The sales assistant Maryam was excellent.
Helpful,knowledgeable and understanding.
She helped us find what we were looking for and organised an at home demonstration with great patience.
The store is easy to access and park too.

20 September 2026
Unprompted review
Ableworld logo

Reply from Ableworld

Hi Ann, thank you for your wonderful 5-star review! We're delighted that Maryam was so helpful and understanding, and that she was able to assist you in finding what you needed. We really appreciate your kind words. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld

Rated 5 out of 5 stars

Helpful and knowledgeable staff

Helpful and knowledgeable staff. good selection on display. Great service

15 September 2026
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Reply from Ableworld

Hi Sandra, thank you for your wonderful review! We're delighted to hear that you found our team helpful and knowledgeable and were pleased with the selection available. We appreciate your kind words, and if you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld

Rated 5 out of 5 stars

Service & Support

Josh provides excellent service & support. Well worth the annual maintenance fee.

21 September 2026
Ableworld logo

Reply from Ableworld

Hi Nic, thank you for your wonderful 5-star rveiew! We're delighted to hear that Josh provided excellent service and support. We really appreciate your kind words and feedback. If you ever need any further assistance, we're always here to help.
kind regards,
Ableworld

Rated 4 out of 5 stars

Toilet frame

Although the toilet frame has not been used it is sturdy, well made and for the purpose of travelling it comes in half so no need to worry when going on holiday.
The staff at Ableworld Northwich are very friendly, knowledgeable and very happy to help.

19 September 2026
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Reply from Ableworld

Hi Claire, thank you for your lovely review! We're delighted to hear you're happy with your purchase and the service from our Northwich team. We appreciate your kind words, and if you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld

Rated 5 out of 5 stars

Best service from all

Best service from all , we were last minute customers before closing time, All staff were really good how service was never better. Well done guys,

7 September 2026
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Reply from Ableworld

Hi Alan, thank you for your lovely review! We're delighted to hear that our team were able to help, even at the last minute. We really appreciate your kind words and support. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld

Rated 5 out of 5 stars

Positive experience. Helpful staff

Helpful staff , guided to exactly what we wanted foldable commode. Easy purchase . Great layout in show room.

20 September 2026
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Reply from Ableworld

Hi Davina, thank you for your lovely review! We're delighted to hear that our team helped you find exactly what you needed and that you found the showroom easy to navigate. We really appreciate your kind feedback. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld

Rated 5 out of 5 stars

The gentleman was very professional …

The gentleman was very professional and helpful. Ensuring I went away happy and confident with my purchase.
Thank you.👍👍👍

20 September 2026
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Reply from Ableworld

Hi Ian, thank you for your lovely review! We’re delighted to hear you were happy with the service and felt confident with your purchase. We really appreciate your kind words! If you ever need any further assistance, we’re always here to help.
Kind regards,
Ableworld

Rated 5 out of 5 stars

Wonderful member of staff

Wonderful member of staff. Very helpful and understanding.
Explained items to us which was most helpful.

20 September 2026
Ableworld logo

Reply from Ableworld

Hi, thank you for your wonderful 5-star review! We’re so pleased to hear you found our team helpful and understanding, and that their advice was useful. We really appreciate your kind feedback! If you ever need any further assistance, we’re always here to help.
Kind regards,
Ableworld

Rated 5 out of 5 stars

The staff couldn’t do enough to help us…

The staff couldn’t do enough to help us decide on the right electric wheelchair. We would definitely recommend Able World Northwich

19 September 2026
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Reply from Ableworld

Hi Karen, thank you for your lovely review! We’re delighted to hear that our Northwich team was able to help you find the right electric wheelchair. We really appreciate your kind words and recommendation! If you ever need any further assistance, we’re always here to help.
Kind regards,
Ableworld

Rated 5 out of 5 stars

Best place to go in can highly recommend

Best place to go in can highly recommend

19 September 2026
Ableworld logo

Reply from Ableworld

Hi Dawn, thank you for your lovely review! We’re delighted to hear you had a great experience and really appreciate your recommendation. If you ever need any further assistance, we’re always here to help.
Kind regards,
Ableworld

Rated 5 out of 5 stars

We had a stair lift put in with in 2…

We had a stair lift put in with in 2 days off them coming to see us , which was absolutely brilliant as I was being discharged from hospital, they were quick and efficient, Well done Ableworld definitely recommend them thankyou ....

18 September 2026
Ableworld logo

Reply from Ableworld

Hi Beverley, thank you for your wonderful 5-star review! We’re delighted to hear you were happy with the quick and efficient service from our team. We really appreciate your recommendation and kind words! If you ever need any further assistance, we’re always here to help.
Kind regards,
Ableworld

Rated 5 out of 5 stars

Staff very helpful

Staff very helpful

18 September 2026
Ableworld logo

Reply from Ableworld

Hi, thank you for your 5-star review! We’re so pleased to hear you found our Wrexham team helpful. We really appreciate your kind feedback! If you ever need any further assistance, we’re always here to help.
Kind regards,
Ableworld

Rated 5 out of 5 stars

Great place to have locally.

I have visited Ableworld in Salford to buy equipment a few times over the last 2 years, I have always found Matt to be very helpful and knowledgeable with great customer interaction.

18 September 2026
Unprompted review
Ableworld logo

Reply from Ableworld

Hi Miriam, thank you for your lovely review! We’re delighted to hear that Matt has always been so helpful and knowledgeable during your visits to our Salford store. We really appreciate your continued support and kind words! If you ever need any further assistance, we’re always here to help.
Kind regards,
Ableworld

Rated 5 out of 5 stars

they are very helpful help me find a…

they are very helpful help me find a lighter wheelchair

18 September 2026
Ableworld logo

Reply from Ableworld

Hi Lorraine, thank you for your lovely review! We’re delighted to hear that our team was able to help you find a lighter wheelchair. We really appreciate your kind words! If you ever need any further assistance, we’re always here to help.
Kind regards,
Ableworld

Rated 5 out of 5 stars

New wheelchair

Kirstys knowledge of what is the best wheelchair for my husband today, was amazing. Recommend going here if you need help

19 September 2026
Ableworld logo

Reply from Ableworld

Hi Paula, thank you for your lovely review! We’re delighted to hear that Kirsty was able to help you find the right wheelchair for your husband. We really appreciate your kind words and recommendation! If you ever need any further assistance, we’re always here to help.
kind regards,
Ableworld

Rated 5 out of 5 stars

Only went in Ableworld CREWE for a…

Only went in Ableworld CREWE for a commode noticed that they sold stair lifts! Service was excellent, Glyn came out the next day to measure up and give me a quote I am now the proud owner of a Ableworld stair lift!!!!! Brilliant! Five stars from me X 👍

19 September 2026
Ableworld logo

Reply from Ableworld

Hi Judith, thank you for your wonderful 5-star review! We’re delighted to hear you were happy with the service from our Crewe team and your new stairlift. We really appreciate your kind words and five-star recommendation.
Kind regards,
Ableworld

Rated 5 out of 5 stars

Great staff and service

14 September 2026
Ableworld logo

Reply from Ableworld

Hi Alan, thank you for your 5-star review! We’re so pleased to hear you were happy with the service from our Birkenhead team. We really appreciate your kind words! If you ever need any further assistance, we’re always here to help.
Kind regards,
Ableworld

Rated 5 out of 5 stars

Very pleased with Paul for the help he…

Very pleased with Paul for the help he gave me today from St Helens and Wigan Would definitely recommend him for further assistance 👍

15 September 2026
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Reply from Ableworld

Hi Jackie, thank you for your lovely review! We’re delighted to hear that Paul was able to help and provide great service. We really appreciate your recommendation and kind words! If you ever need any further assistance, we’re always here to help.
Kind regards,
Ableworld

Rated 5 out of 5 stars

Great service from Claire and Lesley at…


Great service from Claire and Lesley at Ableworld, Birkenhead and hope I've spelled the names correctly! Very patient with Dad in picking 2 rise and recline chairs for him and Mum. Demonstrated in their home as Mum wasn't able to go-instore to get measured. New chairs delivered this week and they love them. Many thanks, Andy Chesters

16 September 2026
Unprompted review
Ableworld logo

Reply from Ableworld

Hi Mr Chesters, thank you for your lovely 5-star review! We’re delighted to hear that your Mum and Dad are happy with their new rise and recline chairs. It’s lovely to hear that Claire and Lesley were able to make the process easy and comfortable for them. We really appreciate your kind words, and if you ever need any further assistance, we’re always here to help.
Kind regards,
Ableworld

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