Rebecca was really helpful when I rang to enquire about hiring a wheelchair for a week. Organised over the phone and collected the next day. Rebecca explained how to use it (as I'm a wheelchair novic... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fabulous staff came in bought a recliner chair loaded on van, delivered, installed and old one removed into garage. All within 1 hour YES in one hour my dad was sitting with his feet up in his new cha... See more
Company replied
I've had to bow to the inevitable, I've been thinking about and being encouraged to get a rollator, to make walking and resting easier especially with having a seat and a little shopping bag, I saw... See more
Company replied
Burton upon Trent store, great friendly staff with excellent knowledge of the items they are selling. We spent too much time testing the rise recline chairs to make sure we bought the right one... See more
Company replied
Company details
- Mobility equipment supplier
- also in
- Disability equipment supplier
- Hospital equipment and supplies store
- Wheelchair Shop
About Ableworld
Written by the company
About Us
Ableworld are the largest mobility retailer in the country and believe this is because we genuinely care about our customer’s well-being. We employ professional, caring and knowledgeable staff to work in our stores, and provide quality mobility aids at value for money prices.
Ethical Traders
We pride ourselves on being an ethical trader who will not pressure sell items and if we feel a product should have an assessment we will not sell these online, as we want to ensure our customers that they are getting the right product for their needs, not just the most expensive mobility aid.
Our Products
Our stores stock all types of mobility aids, including Mobility Scooters, Walkers, Powerchairs, Bathing Aids and Stairlifts. You can be assured that in all of our stores we provide the same caring approach to looking after our customers, and the same range of quality mobility aids.
Free Expert Assembly
Free Professional Assembly
Free professional assembly on all mobility scooters and riser recliner chairs. No extra charge.
Contact info
Stapeley Technology Park, London Road, CW5 7JW, Stapeley, United Kingdom
- 08000965440
- support@ableworld.co.uk
- ableworld.co.uk
4.7
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great choice of things that you didn’t know you could have
A great selection at good prices. Friendly and welcoming service with helpful advice.
Patient staff who gave lots of time to test out a walker for my elderly father.
Big range of prices for all budgets
17 September 2026
Reply from Ableworld
Hi Mr Clark, thank you for your lovely review! We’re delighted to hear that you were pleased with our selection, prices, and friendly service. It’s especially lovely to know that our team took the time to help your father test out the walker and find something suitable for him. We really appreciate your kind words, and if you ever need any further assistance, we’re always here to help.
Kind regards,
Ableworld
Reply from Ableworld
Hi Mrs Roberts, thank you for your lovely review! We’re so pleased to hear that you found our team very helpful. We really appreciate your kind feedback. If you ever need any further assistance, we’re always here to help.
Kind regards,
Ableworld
The staff were very helpful and patient
The staff were extremely helpful with me as I chose and was given the opportunity to ride my power chair around the store. This was backed up tips on how to manoeuvre the chair with ease.
17 September 2026
Reply from Ableworld
Hi Katrina, thank you for your wonderful review! We’re delighted to hear that our Wrexham team was able to help you choose your power chair and give you the opportunity to try it out around the store. It’s great to know that the tips and guidance helped you feel more confident manoeuvring it with ease. We really appreciate your kind words, and if you ever need any further assistance, we’re always here to help.
Kind regards,
Ableworld
Friendly and efficient staff
18 September 2026
Reply from Ableworld
Hi Cassandra, thank you for your 5-star review! We’re delighted to hear that you found our staff friendly and efficient. We really appreciate your kind feedback. If you ever need any further assistance, we’re always here to help.
Kind regards,
Ableworld
Hopefully this addition will help my wife …
Unfortunately with my wife been diagnosed for Alzheimer's we needed and hopefully need to get her up stairs and Ambleworld who are local to us came to our rescue and fitted a stairlift for us. Fitted in a few hours and explained all controls etc.very professionally
18 September 2026
Reply from Ableworld
Hi Mr Robinson, thank you for your wonderful review! We’re pleased to hear that our team was able to help with your stairlift and that the installation was completed efficiently, with the controls explained clearly and professionally. We’re glad we could provide support when you needed it. If you ever need any further assistance, we’re always here to help.
Kind regards,
Ableworld
Peter was great
Peter was great. Showed us how the rollator worked and answered any questions we had.
Would return if I needed anything else.
18 September 2026
Reply from Ableworld
Hi Mr Watts, thank you for your lovely review! We’re delighted to hear that Peter was able to help, demonstrate the rollator and answer all your questions. We’ll be sure to pass your kind words on to him. We look forward to welcoming you back in the future, and if you ever need any further assistance, we’re always here to help.
Kind regards,
Ableworld
Good customer service by in store…
Good customer service by in store personnel and the staff who delivered my scooter to my home (with a further demo of operation) very very satisfied.
11 September 2026
Reply from Ableworld
Hi Neil, thank you for your lovely review! We’re delighted to hear that you were very satisfied with the customer service both in store and during the delivery of your scooter. It’s great to know that our team took the time to give you a further demonstration at home too. If you ever need any further assistance, we’re always here to help.
Kind regards,
Ableworld
Mobility Scooter seat Replacement
I had a problem with my mobility scooter seat that needed replacing.
I would like to thank Katie,who procured the new seat and arranged for it to be fitted and also thank Neil and Gary the engineers who fitted the new seat.
Katie,Neil and Gary,were extremely professional,courteous and polite.
I am very impressed and would definitely recommend this company to my family and friends.
18 September 2026
Unprompted review
Reply from Ableworld
Hi H Barnes, thank you for your wonderful review! We’re delighted to hear that Katie, Neil and Gary were able to help resolve the issue with your mobility scooter seat and that you were so impressed with their professional, courteous and friendly service. We’ll be sure to pass your kind words on to the team at Blackpool. Thank you for recommending us to your family and friends! If you ever need any further assistance, we’re always here to help.
Kind regards,
Ableworld
Helpful Staff
Your staff are very helpful and I would always recommend them to others
17 September 2026
Reply from Ableworld
Hi Janet, thank you for your lovely review! We're delighted to hear that you found our staff so helpful, and we really appreciate you recommending us to others. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Very helpful staff and friendly service…
Very helpful staff and friendly service you could not wish for better. Highly recommend them.
17 September 2026
Reply from Ableworld
Hi Stephen, thank you for your 5-star review! We’re delighted to hear that you found our staff helpful and friendly. Your kind words and recommendation mean a lot to us. If you ever need any further assistance, we’re always here to help.
Kind regards,
Ableworld
The quick turn around…
The quick turn around from collection til return of my Disability Scooter fully serviceable (48 hrs) .
The one downside was the 7 days delay in getting a slot for the repair,.
17 September 2026
Reply from Ableworld
Hi Mr Evans, thank you for your lovely review! We're pleased to hear that you were happy with the quick turnaround once your scooter was with our team. We appreciate your feedback, and if you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
AbleWorld Crewe always a pleasant visit
AbleWorld Crewe are so lovely, we genuinely enjoy visiting the guys there. Always a pleasant experience, they are very helpful and knowledgeable. They sorted me out with my first wheelchair and have been great. Highly recommend them.
17 September 2026
Reply from Ableworld
Hi, thank you for your lovely review! We’re delighted to hear that you always have such a pleasant experience when visiting our Crewe team. It’s fantastic to know they were able to help you find your first wheelchair and continue to provide helpful and knowledgeable service. We really appreciate your kind words and recommendation! If you ever need any further assistance, we’re always here to help.
Kind regards,
Ableworld
Reply from Ableworld
Hi David, thank you for your 5 star review! We're so pleased to hear that you were happy with the service from our Shrewsbury team. We really appreciate your kind words. If you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Extremely helpful with good…
Extremely helpful with good demonstrations and nothing was too much trouble. Highly recommended.
17 September 2026
Reply from Ableworld
Hi Mr Clayton, thank you for your lovely review! We're delighted to hear that you found our demonstration helpful and that our team was able to make your experience a positive one. We appreciate your recommendation, and if you ever need any further assistance, we're always here to help.
Kind regards,
Ableworld
Very prompt service.
Very prompt service.
All repaired with no fuss by Gerald.
Fabulous service
17 September 2026
Reply from Ableworld
Hello Tracy, thank you for your lovely feedback. We're pleased to hear that Gerald provided prompt and fuss-free repair service. Your kind words about our service mean a great deal to us.
If there's anything else we can assist you with, please don't hesitate to get in touch.
Best wishes,
Ableworld
Outstanding Customer Service
Me and my wife visited the Newport, South Wales branch to purchase a boot friendly mobility scooter for myself, I test drove various scooters and the gentleman (one of the service engineers)at the store showed us how to get them in and out of the car. After some advice from the staff, a test drive and a demonstration, I ended up purchasing a power wheelchair which was more suitable to my needs. I just want to say a big thankyou to the staff for their outstanding knowledge and customer service.
16 September 2026
Unprompted review
Reply from Ableworld
Hello John, thank you for your kind words. We're delighted to hear that you and your wife had a positive experience at our Newport branch. It's wonderful to know that our staff, including our service engineer, was able to assist you with the test drives and demonstrate how to get the scooters in and out of the car.
We're pleased that, after careful advice and demonstrations, you found the perfect power wheelchair to suit your needs. Your appreciation for our team’s knowledge and customer service truly means a lot to us.
Thank you once again for your lovely feedback. We wish you all the best with your new wheelchair, and please don't hesitate to get in touch if we can assist further.
Best regards,
Ableworld
Great service
Burton upon Trent store, great friendly staff with excellent knowledge of the items they are selling. We spent too much time testing the rise recline chairs to make sure we bought the right one with the help of the staff we came to the decision of buying a his and hers chair. Compared to another local store this store excels
I would highly recommend this store.
The delivery team were also great taking care bringing in the chairs into our home, assembling and testing the chairs. They were polite and arrived on time.
Overall a great experience
17 September 2026
Reply from Ableworld
Hello Steve, thank you for your fantastic review. We're thrilled to hear that you received knowledgeable and friendly assistance from our team in Burton upon Trent. It's great to know that you took the time to test the chairs thoroughly and that our staff helped you find the perfect his and hers chairs.
We’re also pleased that the delivery team provided attentive, polite, and punctual service, ensuring everything was set up to your satisfaction. Your high recommendation means a lot to us, and we’re delighted you had a great overall experience.
Best wishes,
Ableworld
Julie in the Burton shop was so nice
Julie in the Burton shop was so nice. She was welcoming, friendly and not at all pushy. We had been to try other rise and recline chairs but no one gave us as much information and helped us get the right fit and style of chair. Because of this we ordered two chairs. We were kept informed if when they arrived in and got the delivery day of our choice. The delivery people were really great. They delivered with care and set the chairs up and tested them for us and made sure we were happy with everything. I am happy to recommend Ableworld and will use them again.
17 September 2026
Reply from Ableworld
Hello Mrs Sharon, thank you for your lovely kind words. We're delighted to hear that Julie made you feel welcome and comfortable during your visit to our Burton shop. It's wonderful to know that her friendly and informative approach helped you find the perfect fit and style of chairs.
We’re also pleased that the delivery team provided attentive care and ensured everything was to your satisfaction. Your recommendation means a great deal to us.
Warm regards,
Ableworld
Thank you to the in store staff
Thank you to the in store staff, very helpful with no pressure, explained everything well with a clear and friendly response's. Good communication.
Very fast delivery and installation, delivery persons friendly with curtesy through out.
16 September 2026
Reply from Ableworld
Hello Mr L, thank you for your wonderful review. We're pleased to hear that our in-store staff provided helpful, clear, and friendly assistance without any pressure. It's great to know that communication was seamless and that your delivery and installation were swift and carried out with courtesy.
Best wishes,
Ableworld
Reply from Ableworld
Hello Mrs, thank you for your kind feedback! We're delighted to hear that you found our staff very helpful. If there's anything more we can do for you, please feel free to get in touch.
Kind regards,
Ableworld
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.