Oil Tank Supermarket Reviews 137

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the pricing and the ordering process, finding both to be straightforward and efficient. Many people highlight the helpfulness of the delivery drivers and the timely arrival of their orders, often noting the ease of receiving their products. However, some customers experienced issues with delivery, including unexpected changes to schedules or delays, and a few received damaged products or incomplete orders, with missing parts or incorrect items. There were also occasional concerns about product quality, such as faulty gauges or unsightly repairs.

What people talk about most

Delivery service

Reviewers mention ambiguous feedback about delivery service. While many customers praise prompt and fast... See more

Product

Clients share ambiguous opinions on product. While some customers received damaged tanks or missing parts,... See more

Quality

Customers consistently note ambiguous experiences with quality. Some reviewers received tanks that were... See more

Price

Consumers find price to be positive. Many reviewers noted the good price and quality of products, with some... See more

Order

People report positive experiences with order. Many customers found the ordering process easy and received... See more

Based on these reviews

Rated 4 out of 5 stars

We are delighted with our new tank, the folk at the sales/after sales office were very friendly, helpful and efficient and the delivery driver too. The only thing that could have been improved was com... See more

Company replied

Rated 4 out of 5 stars

Great only downside only one man delivery was not told they would need help at my end luckily the workmen were still here and my partner got home to get of truck

Rated 4 out of 5 stars

So the tank is great the delivery service is not over 7 days for delivery not really good enough as my tank was split and leaking and as it was advertised on website I would of thought it was in stock... See more

Company replied

Rated 5 out of 5 stars

I went to check my oil gauge one day and discovered the arrow had fallen off. Really useful. On the advice of the company which installed my oil tank, I ordered a new gauge from Oil Tank Supermarket,... See more

Rated 5 out of 5 stars

Tank as advertised, arrived when it was supposed to, delivery driver was very helpful in getting it up my drive to a safe position. Does what it's supposed to - holds oil without leaking.

Company replied

Rated 5 out of 5 stars

was looking for a storage tank to collect the rain water from my water butts , perfect size and a nice price , Ordered online with no problems and a quick turnaround

Company replied

Rated 5 out of 5 stars

The order was placed and tank delivered very quickly The delivery was excellent with good help from the delivery man I was very pleased Allan Matthews

Company replied

Rated 5 out of 5 stars

Perfect size slimline oil tank. Great quality. Superb delivery guy, very helpful indeed. Excellent customer service from oil tank supermarket. Very happy 😊

Rated 5 out of 5 stars

The product is extremely well made and will I have no doubt last a good while. Delivery was on time with no fuss.

Company replied

Rated 5 out of 5 stars

Ease of ordering, good price, delivered on time, good communication from company throughout. Excellent product.

Company replied

Rated 5 out of 5 stars

The tank was easy to order and delivered on time, and the driver was very helpful. Thank you

Company replied

Rated 1 out of 5 stars

The tank was badly damaged when received and unusable,and some parts that were paid for were missing. After phone calls and several emails you replaced it but you did not remove the damaged one as as... See more

Rated 1 out of 5 stars

The tank that I received had been damaged and repaired. The repair was very unsightly. So I contacted oil tank supermarket and sent pictures of the damage. I sent another 2 emails to a Melissa Davi... See more

Rated 1 out of 5 stars

The tank arrived damaged and not damaged by the courier it was damaged before hand as the tank arrived well packed and away from other items.. It was sent out damaged.. Also didn't come with fittin... See more

Rated 1 out of 5 stars

I ordered 2 grit bins/2 packs of grit and two scoops for some residents in my ward (1) The order got'lost' (2) A week later half the order arrived (3)The other half was promised but never arrive... See more

Rated 2 out of 5 stars

Delivery did not show up on indicated day. Received no communication about this, but oil tank was then delivered at a later date with just an hour's notice. Tank itself seems okay.

Rated 2 out of 5 stars

Delivery scheduled, waited in all day. Said they couldn’t find us for delivery. Didn’t try to contact us by phone for directions but had email at the end of the day. Had given what3words & numbers fo... See more

Company replied

Rated 3 out of 5 stars

so the website is great, offers delivery within a week which is also great. but the communication from them is poor. I ordered a tank to replace mine. no problem found the one I wanted and placed orde... See more

Rated 1 out of 5 stars

The tank and fitting kit was ordered, and paid for on the 30th Nov 2025. It was delivered on the 23rd Dec, minus the fitting kit ! I have emailed the company countless times to try to get the fitting... See more

Company replied

Rated 1 out of 5 stars

Forgot to click the box for the free bottom kit when I purchased the tank 😡😡 I called to ask if they would send the kit anyway, but no I have to pay full price . They won’t sell just the bottom k... See more

Rated 3 out of 5 stars

The price and quality of the tank was good ,but it took three weeks to arrive ! On the web sit it said a few days , call an check before you buy ,


Company details

  1. #65 of 70 best companies in Heating equipment supplier
  2. #13 of 14 best companies in Heating oil supplier
  3. #22 of 23 best companies in Plastic Products Supplier
  4. #47 of 51 best companies in Wholesaler

Written by the company

Oil Tank Supermarket is a One-Stop-Shop for Oil Tanks and accessories. Wide range of Plastic oil tanks, Steel oil tanks, Bunded oil tanks, Single Skin oil tanks, Fire Protected Tuffa Oil Tanks, Diesel Dispenser tanks, gauges, kits and other fittings. Premium range of Heating Fuel Oil Tanks with up to 12 Tear Warranty. Free Nationwide Delivery. Payment options available. Made in Britain.


Contact info

4.0

Great

TrustScore 4 out of 5

137 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 20% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Oil tank

Unfortunately i had a problem with my tank and was very concerned i need not of been it was sorted out brilliantly by your company with in a-few days , a new tank supplied and fitted brilliant service by all concerned i could not recommend your company enough . Many many thanks .Brian King .

12 March 2025
Unprompted review
Rated 5 out of 5 stars

Oil guage

Friendly knowledgeable staff who.helped choose appropriate product.
Good value for money.
Prompt delivery.

4 February 2025
Rated 5 out of 5 stars

great grit box

good contact, safe delivery and strong item as expected would order again

20 January 2025
Oil Tank Supermarket logo

Reply from Oil Tank Supermarket

Hi Gilly,

We're absolutely delighted to hear you're happy with your grit box! We're glad you found our communication helpful and the product strong and as expected.

We appreciate you saying you'd order from us again! That's the best compliment we could receive.

Thank you for choosing Oil Tank Supermarket!

Rated 1 out of 5 stars

The tank I ordered ended up not being…

The tank I ordered ended up not being available, but at no point were they going to tell me.
After repeated phone calls about eta, "we will phone u back" they never do.
Poor communication!

21 January 2025
Oil Tank Supermarket logo

Reply from Oil Tank Supermarket

Hello Mark,

We sincerely apologize for the poor communication and the frustration you experienced with your tank order. Unfortunately, we encountered an unforeseen and significant production delay from our factory which impacted the availability of your chosen tank. This resulted in the lack of communication you experienced, and we are truly sorry that we did not keep you properly updated.

We are glad that we were able to reach a resolution with you, and we appreciate your patience throughout this process. We value your business, and we are committed to providing a better service moving forward.

Thank you.

Rated 5 out of 5 stars

Ideal domestic grit bin

Ideal domestic grit bin. Delivered on time

13 January 2025
Oil Tank Supermarket logo

Reply from Oil Tank Supermarket

Hi Sue,

We're absolutely delighted to hear you're happy with your domestic grit bin and that it was delivered on time. We strive to provide reliable and efficient service, and we're glad we met your expectations.

Thank you for choosing Oil Tank Supermarket!

Rated 5 out of 5 stars

Delivered as promised

The product was better than expected and delivered promptly. Thanks

6 January 2025
Oil Tank Supermarket logo

Reply from Oil Tank Supermarket

Hi Reginaldo,

We're absolutely delighted to hear that your order was delivered promptly as promised and that the product exceeded your expectations! We strive to deliver quality and reliability, and we're thrilled that you're happy with your purchase.

Thank you for choosing us!

Rated 5 out of 5 stars

Delivered on time

Delivered on time

18 November 2024
Oil Tank Supermarket logo

Reply from Oil Tank Supermarket

Thank you, Hubert, for your review! We're glad to hear that your order arrived on time. Your satisfaction is our top priority, and we appreciate your business.

Rated 5 out of 5 stars

Good Product

Good Product, excellent price and quick delivery. Very happy.

18 November 2024
Oil Tank Supermarket logo

Reply from Oil Tank Supermarket

Thank you, Mr. Willcox, for your kind words! We're thrilled to hear that you were happy with our product, price, and quick delivery. Your satisfaction is our top priority, and we appreciate your business.

Rated 5 out of 5 stars

Good competitive prices,

Good competitive prices,
very polite and helpful staff, especially when the delivery company had to reschedule due to my remote location

7 November 2024
Oil Tank Supermarket logo

Reply from Oil Tank Supermarket

Hello,
Thank you for your kind words! We're delighted to hear that you were pleased with our competitive prices and the helpfulness of our staff.. Your satisfaction is our top priority, and we appreciate your business.

Best Regards,
The Oil Tank Supermarket Team

Rated 5 out of 5 stars

Prompt with good customer service

The product was delivered promptly all undamaged, slight shortage in a tank kit was remedied without quibble.

4 November 2024
Oil Tank Supermarket logo

Reply from Oil Tank Supermarket

Thank you for your kind words! We're delighted to hear that you were pleased with our prompt delivery and customer service. We appreciate you bringing the slight shortage in the tank kit to our attention, and we're glad we could resolve it quickly and easily. Your satisfaction is our top priority, and we appreciate your business.

Best Regards,
The Oil Tank Supermarket Team.

Rated 5 out of 5 stars

Delivered as promised and chat updates…

Delivered as promised and chat updates quickly replied to! I would recommend

18 October 2024
Oil Tank Supermarket logo

Reply from Oil Tank Supermarket

Hello Steve,

Thank you for your awesome review and kind words! We're thrilled to hear that your order was delivered as promised and that you appreciated our quick responses via chat. Your satisfaction is our top priority, and we appreciate your business!

Best Regards,
The Oil Tank Supermarket Team.

Rated 5 out of 5 stars

Great price compared to other sites…

Great price compared to other sites same product too. Came really quick and does everything I need it for and fits in the back of my truck lovely.

15 October 2024
Oil Tank Supermarket logo

Reply from Oil Tank Supermarket

Thank you, Philip, for your kind words! We're thrilled to hear that you found our price competitive, that delivery was quick, and that the product perfectly suits your needs. We appreciate your business and hope you enjoy using it!

Best Regard,
The Oil Tank Supermarket Team.

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