The booking process is simple and fast, there are a few options of service garages. I had requested that my car be collected which is very convenient as it is less disruptive to my work day. On th... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would have liked to have a report on the service that was done. AA Smart Care didn't contact me at all to let me know what time to pick my car on the day, which was 07/10/2026. I however strang... See more
Work carried out in a timely and efficient manner as promised. Only issue was an extra charge for more work, yet when queried was removed
Company replied
The AA mechanic was great. He came on time and did the job well and the car is now working good. Only a minor issue happened that AA sent text messages asking me to drop the car at a garage despite it... See more
Company details
About AA Approved Garage Network
Written by the company
MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.
AA approved local garages
- Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
- The garage technicians are expertly trained in petrol, diesel and electric vehicles
Fixed & transparent pricing
- You’ll know exactly what you’re going to pay, with no hidden extras
- We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.
Guaranteed quality of work and repairs
- We’re so confident in the work, we guarantee all parts and labour for 12 months
- The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
- All prices, including labour, are checked to make sure they’re accurate
Easy online booking
- You can book online at a garage local to you, on a date of your choice
- Book up to 90 days in advance
- You have access to a UK wide network of local garages.
Contact info
United Kingdom
- theaa.com/car-care/book/start
4.0
Great
20k reviews
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Nice warm welcome car returned spotless…
Nice warm welcome car returned spotless great job.thankyou
10 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
No show - mechanic did not bother turning up or calling
I booked a service for 8/10 which got cancelled and rescheduled to 15/10. No one turned up and on calling they said that they “had problems with payment from the credit card”. Utter nonsense as I had a valid card. I have now wasted a day waiting for their mechanic who did not turn up.
15 October 2026
Unprompted review
Reply from AA Approved Garage Network
We are truly sorry for the frustration caused by the repeated cancellations and the miscommunication regarding your payment. We completely understand how valuable your time is and apologise that a day was wasted waiting for a mechanic to arrive.
Great service and MOT process
The service and MOT process went smoothly , the booking process was easy and altogether a great improvement on my experience of the whole process at another garage in previous years! Thankyou.
13 October 2026
MOT Experience
I dropped my car off with time to spare. I had a bit of a walk to find coffee. I think I had to wait almost two hours but the staff were friendly. Thank you.
12 October 2026
Reply from AA Approved Garage Network
We appreciate your 5-star rating. We are glad our team was friendly, but we acknowledge the long wait and walk for coffee.
Service was easy and comunnicative.
10 October 2026
Great all round
Easy to book. Good communication. High quality and rapid service. Decent price. I’ll be back
10 October 2026
KMK Automotive - Outstanding
KMK Automotive are a great choice for an MOT. From booking, to the actual check and collecion everything is seamless.
Adam is friendly, knowledgable and always highly organised. As a family, we have been using them via the AA for 3 years and can highly recommend them.
13 October 2026
This was our first experience but it won’t be our last
This was our first experience using it for a service and MOT . We couldn’t fault it . The booking , communication , efficiency, service and paperwork was all perfect . We will definitely be using this again .
13 October 2026
Reply from AA Approved Garage Network
We are so glad to hear your first service and MOT went seamlessly. Thank you for the wonderful feedback, and we look forward to seeing you again next time.
MOT Done
Feltham MOT Centre is a lovely place, great experience whilst waiting for my MOT to be completed.
Better still, there is a cafe around the corner which makes life wonderful
13 October 2026
Our car was collected and dropped back…
Our car was collected and dropped back off following an MOT and Service the same day, due to us becoming new parents this was really ideal for us and we couldn’t recommend enough.
10 October 2026
All done with a minimum of fuss
All done with a minimum of fuss. Collected the car, service and MOT completed and necessary work done and then delivered the car back to my home. Very convenient.
13 October 2026
Reply from AA Approved Garage Network
We are so pleased to hear how convenient the collection and delivery process was for your service and MOT 😁.
Easy to use process but comms could be better
Easy to use process but only told on the day I shouldn’t have been able to book collection
Although sorted, it did add to the stress
Notification for the work was via email I would have liked a call to say how it was going
10 October 2026
Absolutely shocking service
Absolutely shocking service, avoid at all costs.
Booked a mobile service on the only day available, they confirmed the booking and sent a booking confirmation email confirming the date booked, an AM booking as requested and the name of the mechanic. They also took the money from our account three days before the service date.
All of this was absolute fantasy on their part as they didn't call or turn up in tha AM at all. It took us four phone calls and lots of time on hold before eventually confirming to us at 5.35pm that they have had a mix up and they will reschedule the service.
Obviously we said no to this and cancelled, now waiting for our money back before we can afford to rebook with another company. There was no apology from the person on the phone, they said they'd cancel it then hung up on us !!
Shocking service from what we thought was a reputable company. AVOID, AVOID, AVOID.
14 October 2026
Unprompted review
Reply from AA Approved Garage Network
We are extremely sorry to hear about your experience and the frustration this situation has caused. Failing to turn up for a scheduled appointment, the long wait times on the phone, and the rude behavior you encountered when trying to cancel are completely unacceptable and fall far short of the standards we aim to provide. We understand how inconvenient this must be, especially while waiting for your refund to be processed so you can make alternative arrangements.
What a great service
What a great service ! My car was picked up/dropped back by two lovely young men ,all the major service done. Paperwork for the MOT was given to me and the following emails confirmed all they had done in the service.Car is running beautifully ,they reprogrammed it to reflect the service .I couldn't be happier.My husband is unwell so I can't leave him so this service saved me getting a sitter in ,booking a hire car via my usual garage and the journey to Tamworth to the garage.Highly recommend this service to anyone .PS ,it was very reasonable ,MOT and a major service far less than my dealer garage
3 October 2026
Staff were well organised and friendly
Staff were well organised and friendly. Looking forward to do my next MOT with them.
9 October 2026
Reply from AA Approved Garage Network
Brilliant to hear about the service you received, Milen. Thanks for leaving a review.
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