Balfe's Bikes Reviews 

I had purchased the wrong tool for my bike and Balfes took it back as a return and ordered up the correct item for me.

Brilliant communication, great price and delivery spot on.
Thank you will definitely check out Balfe’s stock when looking at new supplies.

Great set up of bike including the accessories purchased. Very helpful and friendly staff and keen pricing.

James was great to deal with, they also had no additional charges (unlike most others with cycle to work) and free delivery. The price was very good as well! I would use them again and 100% recommend.

Easy order, item in stock, great price, delivered on time, great delivery communication, bike ready to go after pedals put on, no gaffing with fitting handlebars etc as box was big enough to accommodate a built bike, all set up , nothing more I could ask for 5 star +

Very attentive and responsive to the client's needs. Excellent service.

The bike I purchased was in my opinion a good price.
The delivery service was good.
However, even though the bike had gone through a pre delivery inspection, it was delivered without the bell.
I was also not happy with the set-up of the front forks, I contacted Balfe's Bikes customer service about two weeks ago and have still not received a response!!!

I like the friendly reception I experienced when I visited the last time and also had to see a lot of things you have in stock that I need to buy for my cycling experience and I’m glad I did visited.

Thanks.

Great prices, easy website to navigate and straightforward ordering process. Delivery super quick and exceeded expectations.

Bargain price quick delivery.

Very friendly staff. Let me use the free bike pump outside and found out about their regular community bike rides. Very happy to come again when my bike needs its brakes changed.

Would have been 5 stars except for the fact I kept trying to speak to your Gatwick branch which was the nearest branch for me but no one would answer the phone. So I then phoned Reigate who did answer and could place my order.
They-probably deserved 5 stars as did the delivery people.

Great website
Quick turnaround
I'm very happy with my purchases and with the service

Great Service
Bike at good price and delivered as scheduled in perfect condition

Great service

Helped pick out bicycles to suit our needs and answered questions about how to best maintain the bicycles as well

Very nice communication. Everything was perfect. Thank you

When the bike was delivered, I found it covered in numerous scratches and immediately refused to accept the shipment from the courier. To make matters worse, the bike had been shipped in a damaged, poorly secured cardboard box that was literally falling apart, making it unsurprising that it arrived in such condition.

Three weeks have now passed. My deposit has still not been refunded, the credit agreement has not been cancelled, and the first loan repayment is due in two days for a bike I never accepted or received.

I have sent multiple emails and have been completely ignored. This level of customer service is unacceptable. A company should not leave customers chasing refunds while finance agreements remain active for a product they never accepted.

Based on my experience, I cannot recommend Balfe's Bikes. The poor packaging, damaged bike, complete lack of communication, and failure to resolve the issue have made this one of the worst online shopping experiences I have ever had.

If this matter is not resolved immediately, I will have no choice but to escalate it to the finance provider and the relevant authorities, and pursue all legal remedies available.

Quick and easy online experience using the Cycle2Work scheme. Balfe's kept in contact with updates and arranging collection times.