BIG BATHROOM SHOP Reviews 

After buying a bargain second hand product I soon realised it was missing key components to make it usable for my bathroom.
I spoke to both Kelly and Ellie on the live chat - told them what I was missing and if they could help and they found every component I needed with ease.

Thank you both so much, I can’t wait to have my taps attached in the bathroom in all its glory now that I have everything.

Would have given 5 but for a slight product issue. However this was quickly resolved by Lisa from Customer Services who delivered me the replacement part in approx 24 hours. Thanks Lisa and BBS.

I made a mistake with the style of shower screen on my order which I noticed after delivery. The customer service team (jack&tilly) helped me to sort it out and made what I thought was a huge mistake on my part, easy to get the right shower screen asap. Fantastic customer service would highly recommend, great products too!

Our recessed shower head split after 13 months and resulted in water spraying on the ceiling. The shower head had a manufacturers guarantee of 10 years. I recorded a video, emailed customer services and within 2 hours of the team starting their day Monday morning I received confirmation of a replacement being sent. Arrived Weds and fitted.

The most important metric is how well a company handles things when they go wrong. Big Bathroom Shop exceeded my expectations, thank you Lisa

Spoke with Kelly regarding getting some replacement parts and massively helped me out. Very good and quick service anytime i have had to contact them.

Excellent company with fantastic customer service. Products are lovely and when I reached out to the team via WhatsApp I was always helped promptly and efficiently, waiting a very short time for a response. Amelia helped with my query and it was sorted within minutes, I wish more companies could offer such a great service.

First order from this company and would recommended. Tilly dealt with my query quickly , goods received quickly and well packaged for transit. Will use again

The most helpful bathroom shop in England who also have great products at great prices.

I had a bit of a tricky request - looking for a panel for an unknown bath - and Stephanie was specularly helpful. Not only did she help confirm which panel it was she followed up on every stage of the order and wonderfully it fitted perfectly. I cannot say enough about how helpful and easy this whole process was. From customer service to delivery all was spot on!

Having bought these before I had no doubts that they would do the job for another bathroom. Good quality product at a reasonable price. Package comes will all that you need, with clear instructions.

I was looking for a specific shower tray and enclosure, I started a live chat with Lisa H and Lisa soon sorted out the things I wanted and even put into my basket ready, Lisa H was very polite and very helpful. I cannot fault her in any way.

We looked online to find what we wanted come back to you as we’d been before found items ordered & they arrived within 24hrs god service that .

Compared to some on line retailers, your tops of the league, from the start fast easy to order and find what you want, and could not believe how fast the delivery was, and not paying some stupidly price for it thank you so much and sorry product quality well done

Wanted to make a pre-order for an item that was out of stock. Amelia help me through the process they were super responsive and made it a breeze. Thank you

Goods were delivered very promptly and of excellent quality.

Communication was so helpful with ordering , and a big thank you to Kelly on the team. Aftersales too was made easy thanks to Daisy. Keep up the brill service and I will definitely use again.

My first order was received the following day as expected and was great. Unfortunately the part I bought had a fault but was replaced immediately without any quibbles and I am now open running.

Very helpful and understabding

The customer services were great. Especially Karen. We had noticed a missing item after delivery was made. Karen dealt with our issue and resolved the matter by sending us a replacement very quickly. We also had a problem with what time the delivery should have been delivered, specified an Am delivery but we were told the delivery drivers were running late. This customer service agent was also great. The agent kept us on the phone and spoke to delivery drivers and informed them we needed the delivery ASAP because of builders waiting. The delivery was made early afternoon before builders left. We also received a refund for the morning delivery fee. Great communication, Great customer Service. Outstanding. Thank you Karen and colleagues. Much appreciated.