Ordered a number of radiators for our refurbishment project. On delivery, one boxes had been damaged in transit. On inspection, the brackets for the radiator had been bent completely out of shape.... See more
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Review summary
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Reviews shaping this summary
Big Bathroom Shop's Customer Service is outstanding. When we reported a fault with a leaking shower, their Customer Service Team sent a replacement shower the next day. They also reunded our plum... See more
Our recessed shower head split after 13 months and resulted in water spraying on the ceiling. The shower head had a manufacturers guarantee of 10 years. I recorded a video, emailed customer service... See more
Phoned to enquire about needed spare parts for a shower door bought with a shower enclosure 6 yrs ago. Spoke to Lea in Customer Services who could not have been more helpful, friendly & easy to spea... See more
Company details
- #31 of 113 best companies in Bathroom Supply Shop
- #48 of 107 best companies in Bathroom Renovator
- #61 of 136 best companies in Kitchen supply shop
- #10 of 38 best companies in Radiator shop
Written by the company
Big Bathroom Shop is the home of affordable bathroom luxury. Since 2007 we have been selling bathroom suites, baths, brassware, heating, bathroom furniture, shower enclosures, basins, toilets and accessories online - everything you need to create your dream bathroom, all at extremely competitive prices. At Big Bathroom Shop you’ll find an amazing selection of products in our premium collections to choose from. So, with so much choice, the only thing you might need help with is deciding your perfect bathroom - but do not worry, we're here to help with that too!
BigBathroomShop.co.uk Details
Written by the company
- BigBathroomShop.co.uk 30 Day Money Back Guarantee
- If for any reason you are not 100% happy with the quality of your purchase, BigBathroomShop.co.uk offers an impressive 30 day money back guarantee. Free delivery available. 100% secure shopping with BigBathroomShop.co.uk
Free Delivery Available
Free standard delivery for orders over £295*
By shopping at BigBathroomShop.co.uk you can benefit from a quick and efficient delivery service.
*Our standard 2-5 working day delivery offering is £6.95 for orders below £399 and free for orders over £399 to postcodes in England, Wales and certain areas of Scotland. Standard delivery to more remote areas in Scotland, Northern Ireland, and to the Isle of Wight, Isle of Man, Channel Islands and Isles of Scilly are charged at different rates, starting from just £9.95.
Contact info
Burnley, United Kingdom
- info@bigbathroomshop.co.uk
- www.bigbathroomshop.co.uk
4.7
Excellent
30k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent choice of showers and taps…
Excellent choice of showers and taps etc from modern to cottage style.
Very reasonable prices. Extremely quick delivery and amazed at the quality of products ordered. Looking amazing in my cottage
21 July 2026
Brilliant service we had a shower that…
Brilliant service we had a shower that was faulty , although very stressful to us it was resolved very quickly to Erin's credit she was amazing
22 July 2026
Everything great
Delivery was really quick. Cabinet was already assembled and it was really easy to mount onto the wall. Exactly as described and I'm very happy with the product.
21 July 2026
Easy website to use with a very good…
Easy website to use with a very good selection of equipment and fittings. Very competitive prices and excellent delivery rates/time.
21 July 2026
Shop with confidence!
Shop with confidence! Here you'll find a wide range of high quality and unique bathroom products. Expect a quick delivery and great after sales support too :-)
31 July 2026
Unprompted review
Tap arrived as ordered and pleased with…
Tap arrived as ordered and pleased with it in my cloakroom
21 July 2026
I found Emily H extremely helpful and…
I found Emily H extremely helpful and very professional I definitely recommend Big Bathroom Shop good quality and very good price.
Always ask for Emily H on email and things get done thanks Emily
29 July 2026
Unprompted review
Big Bathroom Shop's Customer Service is…
Big Bathroom Shop's Customer Service is outstanding.
When we reported a fault with a leaking shower, their Customer Service Team sent a replacement shower the next day.
They also reunded our plumber's charges for trying to repair the shower.
We really appreciate the service you gave us.
Thank you
Richard Hemingway
31 July 2026
Unprompted review
Great Service…
This is not the first time I have contacted customer service with an issue. Every interaction I have had has been 5 star. They are quick, knowledgeable and get a resolution, plus they are also courteous. Would happily recommend on the interactions I have had.
30 July 2026
Unprompted review
Speedy delivery and good customer service
Speedy delivery. Excellent customer service including when we needed a return of two items as we changed our minds. Amanda S facilitated this quickly even a mo month down the line from ordering.
30 July 2026
Unprompted review
Had an issue with something and they…
Had an issue with something and they fixed it straight away - amazing customer service.
20 July 2026
Excellent service from Tilly
Excellent service from Tilly in helping sort a damaged item. A plessure to deal witj
29 July 2026
Unprompted review
Had an issue with a damaged toilet pan
Had an issue with a damaged toilet pan, the team were really helpful and sorted out a replacement straight away.
Excellent
29 July 2026
Unprompted review
Thanks to Kelly C for being very…
Thanks to Kelly C for being very helpful yesterday and special thanks to Stephanie for noticing we hadn't quite managed to sort everything out and chasing up today. I rather wish I had several more bathrooms to do... I know which websites I'd be heading to!
29 July 2026
Unprompted review
Excellent Customer Service
We needed a spare part for an item we had ordered a little while ago and Lisa was super helpful in getting this sorted for us quickly and efficiently.
29 July 2026
Unprompted review
Faulty tap delivered and no response…
Faulty tap delivered and no response from customer service about a replacement. Our whole project is now delayed the bath has to be uninstalled and we I have had to source from an alternative supplier as no one has responded to me.
3 July 2026
Reply from BIG BATHROOM SHOP
Good afternoon,
Thank you for taking the time to share your feedback.
We're very sorry to hear about the issues you've experienced with your order and the frustration this has caused, particularly as we understand the impact it has had on your project.
We can confirm that we are already in contact with you regarding this matter and, as requested, we have arranged a free-of-charge return for the faulty tap. Our team is continuing to assist you and will ensure your case is seen through to completion.
Please accept our sincere apologies for the inconvenience caused, and thank you for your patience and understanding.
Kind regards,
Ellie
BigBathroomShop
Good fast service
28 October 2025
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