Our experience at DFS earlier today was very good. The staff were polite, patient and knowledgable and we did not feel pressurised or hurried at all. We feel confident the order has been put thorugh... See more
Company replied
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Review summary
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From my first visit, where Harry was very helpful & informative, to my second where Jenny helped me pick my suite, giving constructive advise & information & Helena helped with the sale, I was very im... See more
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Customer service (Doola Ali) was excellent, explained everything about the product, finance options in detail. She was very professional, patient and friendly. Her skill in explaining and convincing... See more
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We were left to browse without being hassled constantly but were made aware that help and advice were available at any time. When we were ready to discuss models and features Thomas (Tom) was very... See more
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Company details
- #14 of 401 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #11 of 235 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 91 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
United Kingdom
- www.dfs.co.uk
4.9
Excellent
653k reviews
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We visited the Sidcup branch today and…
We visited the Sidcup branch today and were welcomed by Isabelle, who was absolutely fantastic from the moment we arrived.
She took the time to really listen to what we were looking for, answered all of our questions with patience and honesty, and never made us feel rushed or pressured. It was clear that she genuinely cared about helping us find the right choice, rather than just making a sale.
We’re so grateful for all of Isabelle’s time, advice and kindness. She made what could have been an overwhelming experience feel easy and enjoyable, and we left feeling genuinely happy and confident with our purchase. Isabelle is a real credit to the Sidcup team, and we can’t thank her enough.
25 July 2026
Reply from DFS Furniture
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Isabelle met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Asha was so lovely!
Asha was so lovely!
Really quick and easy to sort the sofa out, all options explained well and clearly.
Dog friendly bonus, staffed loved saying hi and made us feel very welcome
24 July 2026
Reply from DFS Furniture
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Asha.
Kind Regards,
Jordan
DFS Customer Support
Took my parents to look for a new sofa
Took my parents to look for a new sofa, from going into the shop there was no pressure sales it was a relaxed and nice experience. When we did decide to buy a sofa Rebecca the sales assistant helped us no end. She was polite, professional, knowledgeable and extremely helpful, so much so I went the next day and bought a sofa for myself too
24 July 2026
Reply from DFS Furniture
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Rebecca.
Kind Regards,
Jordan
DFS Customer Support
Just good professional standards with…
Just good professional standards with pleasant staff. Sam was excellent
25 July 2026
Reply from DFS Furniture
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
As a company to charge over £100 for…
As a company to charge over £100 for delivery when you're spending over £2000 is not good enough.
However, saleslady today was very kind and lovely.
25 July 2026
Reply from DFS Furniture
Good Afternoon,
Thank you for taking the time to leave us your review, we do appreciate all feedback and we are so sorry to hear you feel this way regarding the delivery charge.
Our delivery charge is the same in-store, online and over the phone. Your delivery will be assembled in a room of your choice by professionals and the packaging of your furniture is then disposed of in a sustainable and responsible way.
Kind Regards,
Jordan
DFS Central Customer Support
Dan served us in Warrington branch
Dan served us in Warrington branch. He was very informative and easy to talk to, very friendly and pleasant.
25 July 2026
Reply from DFS Furniture
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Dan.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Fab member of staff who served us very…
Fab member of staff who served us very happy to help
25 July 2026
Reply from DFS Furniture
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Just been served by Faz at the Colne…
Just been served by Faz at the Colne branch. So friendly, explained everything we needed to know. Was not pushy which was a delight and gave to chance to make our decision between couple of choices.
25 July 2026
Reply from DFS Furniture
Good Afternoon,
Thank you for leaving us a 5* review. We are really happy that Faz met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Warren Johnson was extremely helpful…
Warren Johnson was extremely helpful with helping us decide on which sofa to purchase for our first sofa. He was easily approachable and knowledgeable on DFS products, and guided us through each step and how to care for our sofa when it arrives. Thank you Warren!
25 July 2026
Reply from DFS Furniture
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Warren.
Kind Regards,
Jordan
DFS Customer Support
The host was very good and had time for…
The host was very good and had time for me to ask.many questions regarding thw sofa i eventually purchased
15 July 2026
Reply from DFS Furniture
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The salesperson was very courteous
The salesperson was very courteous, very knowledgeable and very patient with us as we looked at over twenty sofas before finally settling on one to purchase. All the stages of the paperwork were explained to us very clearly. Thank you.
25 July 2026
Reply from DFS Furniture
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Great customer service from Richard at…
Great customer service from Richard at the Norwich branch. Was not pushy, explained all the different combinations we could have. Only let down was amount of wait time for sofa, but if it 8s quality you want then it will be worth it.
24 July 2026
Reply from DFS Furniture
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Richard met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Great customer service from Joseph
Great customer service from Joseph. He was very helpful, friendly and explained everything nicely.
25 July 2026
Reply from DFS Furniture
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very efficient and friendly service
24 July 2026
Reply from DFS Furniture
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
My 3rd soft bought from dfs I wouldn’t…
My 3rd soft bought from dfs I wouldn’t go anywhere else
25 July 2026
Reply from DFS Furniture
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great experience especially Elaine
Great experience especially Elaine, brilliant employee,
25 July 2026
Reply from DFS Furniture
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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