Our experience at DFS earlier today was very good. The staff were polite, patient and knowledgable and we did not feel pressurised or hurried at all. We feel confident the order has been put thorugh... See more
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Review summary
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From my first visit, where Harry was very helpful & informative, to my second where Jenny helped me pick my suite, giving constructive advise & information & Helena helped with the sale, I was very im... See more
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Customer service (Doola Ali) was excellent, explained everything about the product, finance options in detail. She was very professional, patient and friendly. Her skill in explaining and convincing... See more
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We were left to browse without being hassled constantly but were made aware that help and advice were available at any time. When we were ready to discuss models and features Thomas (Tom) was very... See more
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Company details
- #14 of 401 best companies in Home Furniture Shop
- #2 of 55 best companies in Furniture Accessories
- #11 of 235 best companies in Homewares Shop
- #5 of 113 best companies in Living room shop
- #5 of 91 best companies in Sofa store
- #2 of 25 best companies in Upholstery shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
United Kingdom
- www.dfs.co.uk
4.9
Excellent
653k reviews
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Darran was lovely
Darran was lovely, friendly, informative and not a pushy salesman. Gave us time to think and decide. Thanks Darran
25 July 2026
Sean was brilliant
Sean was brilliant, really understood what we wanted and helped us get the perfect couch and bed
25 July 2026
Friendly experience from the moment we…
Friendly experience from the moment we walked in, great knowledgeable advice from the assistant and her manager Jane
25 July 2026
Pleasant staff not pushy
The guy that dealt with our order was very pleasant, very helpful and make choosing sofa very easy. Very knowledgeable as well
25 July 2026
Friendly
Knowledgeable, and friendly staff on all 3 visits. Welcomed our dog, which made the process of choosing our sofas a lot easier. Had a complimentary coffee whilst doing paperwork. Would highly recommend DFS.
25 July 2026
Friendly helpful and knowledgeable…
Friendly helpful and knowledgeable staff. We dealt with Faz at Colne. Not pushy and great with our 3 year old.
25 July 2026
Being able to sit in each and every…
Being able to sit in each and every couch and chair as a family, even with a loud and over excited 4 year old. Just made it better. I am not just buying something for myself but for our entire family, and I wanted us all to be excited about it. Some stores just don’t understand what it means to be a family, but dfs does!
18 July 2026
Fantastic service from Calum in the…
Fantastic service from Calum in the Speke Store! He was so friendly, knowledgeable about the products & was really patient with us whilst we were deciding! I’d highly recommend going to the Speke & look out for Calum!
25 July 2026
Thomas was extremely helpful very…
Thomas was extremely helpful very knowledgeable and made my purchase go through quickly and smoothly no hesitation awarding 5 stars!
25 July 2026
Earl was very polite and helpful
Earl was very polite and helpful, gave all the info and
25 July 2026
Natash who i spoke to very helpful
Natash who i spoke to very helpful, talked me through how to place my order. Nice lady, will be back to order again.
25 July 2026
Excellent service no pressure felt very…
Excellent service no pressure felt very comfortable.
25 July 2026
Satisfied with the service of the staff
18 July 2026
Couldn't be happier with the service…
Couldn't be happier with the service that was provide by Matt today. He was very helpful and just talk to us about his own experiences with sofas, and how family's have a way of wearing them down etc. Thanks again Matt
25 July 2026
Exceptional customer service
Exceptional customer service. Good choice and very easy to order with a nice cup of coffee
25 July 2026
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