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Eden Mobility Reviews 

2,719
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,450 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being knowledgeable, patient, and genuinely helpful, often going above and beyond to assist. Many people highlight the exceptional customer service, noting the personalized approach and willingness to ensure a comfortable and understanding experience. Reviewers appreciate the wide variety of products available and the ability to test them, ensuring the right choice for their individual needs. However, some people mentioned issues with communication, specifically experiencing unreturned phone calls and difficulty reaching advisors for follow-up on outstanding matters.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Service

Customers consistently note positive experiences with service, often describing it as helpful, proficient,... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, professional, and patient... See more

User experience

Customers had positive experiences with user experience, often highlighting the knowledgeable and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are a retired couple and visited the Fareham shop to enquire about riser/recliner chairs to future proof our apartment in preparation for later years. We were served by Jane, who gave us a compreh... See more

Company replied

Rated 5 out of 5 stars

Dawn was a fabulous help today. Visited the store in the early stages of accepting my need to be an ambulatory wheelchair user. She was kind, polite & knowledgeable about the products on offer/what mi... See more

Company replied

Rated 5 out of 5 stars

We would like to thank Debbie, the in store advisor, for the help and guidance she gave us in order to make the best choice for our Mums Wheelchair. The pros and cons of each model were explained in... See more

Company replied

Rated 5 out of 5 stars

Sophia at Derby branch of Eden Mobility Couldn't have been more helpful. She even accompanied to our car to ensure we were able to lift the mobility scooter, we were about to purchase, into our ca... See more

Company replied


Company details

  1. #17 of 73 best companies in Mobility equipment supplier

Written by the company

We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.


Contact info


4.8

Excellent

TrustScore 5 out of 5

3k reviews

5-star
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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(2,719)

1,377 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent!!

I went in the corby store to purchase a mobility scooter,Sam was very helpful and knowledgeable in helping me choose one,the experience was excellent and very pleasant. Sam is a credit to your company.

23 June 2026
Unprompted review
Eden Mobility logo

Reply from Eden Mobility

Thank you so much for taking the time to leave us a review. We really appreciate your feedback and are delighted to hear about your experience. Your support means a lot to us, and we look forward to welcoming you again soon.
Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Very good service from Michelle

Very good service from Michelle. Always helps with my scooter.

23 June 2026
Unprompted review
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Reply from Eden Mobility

Thank you so much for taking the time to leave us a review. We really appreciate your feedback and are delighted to hear about your experience. Your support means a lot to us, and we look forward to welcoming you again soon.
Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Great service from Rachel

Great service from Rachel. Helped us buy a walker for my dad. Very kind and helpful.

22 June 2026
Unprompted review
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Reply from Eden Mobility

Thank you so much for taking the time to leave us a review. We really appreciate your feedback and are delighted to hear about your experience. Your support means a lot to us, and we look forward to welcoming you again soon.
Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Julie at Eden Mobilty

Julie, who looked after us at the store was amazing. So helpful and giving us honest and clear advice regarding what would be the right product for us.
First class.

20 June 2026
Unprompted review
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Reply from Eden Mobility

Thank you so much for taking the time to leave us a review. We really appreciate your feedback and are delighted to hear about your experience. Your support means a lot to us, and we look forward to welcoming you again soon.
Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Diane really knows her stuff.

Had a great chat with Diane today at your Barnsley Branch. We were looking for a wheelchair for my wife. Diane showed us different models and how to use them. Really knowledgeable. We were there for a good 2 hours. We did buy 1 in the end too.
I would definitely recommend a visit if you need a good mobility shop.

22 June 2026
Unprompted review
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Reply from Eden Mobility

Thank you so much for taking the time to leave us a review. We really appreciate your feedback and are delighted to hear about your experience. Your support means a lot to us, and we look forward to welcoming you again soon.
Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Amazing service by amo and Rachel

Amazing service by amo and Rachel . Both pleasant and helpful

Thanks ladies

22 June 2026
Unprompted review
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Reply from Eden Mobility

Thank you so much for taking the time to leave us a Trustpilot review. Your feedback really means a lot to us, and we truly appreciate your support. We’re delighted to hear about your experience and look forward to serving you again in the future.
Warm regards,
Eden Mobility

Rated 5 out of 5 stars

We tried quite a number of scooters out…

We tried quite a number of scooters out the lady explained all about them also tried them out spent quite a bit of time talking about them very pleased with the result. Excellent for Rachel 8 explanation of the units thank you.
We did buy one.

20 June 2026
Unprompted review
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Reply from Eden Mobility

Thank you so much for taking the time to leave us a Trustpilot review. Your feedback really means a lot to us, and we truly appreciate your support. We’re delighted to hear about your experience and look forward to serving you again in the future.
Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Fantastic service by Amo And Rachel

Fantastic service by Amo And Rachel
On Amo first day she amazing.

22 June 2026
Unprompted review
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Reply from Eden Mobility

Thank you so much for taking the time to leave us a Trustpilot review. Your feedback really means a lot to us, and we truly appreciate your support. We’re delighted to hear about your experience and look forward to serving you again in the future.
Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Top supplier of mobility equipment Chesterfield

I would like to leave a five-star review for Riley at Eden Mobility Chesterfield.I recently visited the store to purchase a rise and recline chair for my 88-year-old mother, and Riley provided truly excellent customer service. From the moment we walked in, they welcomed us with genuine warmth and immediately put my mother at ease.Riley was incredibly patient, kind, and respectful throughout the entire process. They took the time to listen to my mother's specific needs, carefully explaining how different chairs worked without ever making us feel rushed or pressured. Riley's extensive product knowledge helped us find the absolute perfect chair to ensure my mother's comfort and independence.It is rare to find such compassionate and professional service. Riley is a fantastic asset to Eden Mobility, and we are incredibly grateful for all their help. I highly recommend visiting this store and asking for Riley if you want top-tier customer care

19 June 2026
Unprompted review
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Reply from Eden Mobility

Thank you so much for taking the time to leave us a Trustpilot review. Your feedback really means a lot to us, and we truly appreciate your support. We’re delighted to hear about your experience and look forward to serving you again in the future.
Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Excellent service and friendly staff

Excellent service and friendly staff

20 June 2026
Unprompted review
Eden Mobility logo

Reply from Eden Mobility

Thank you so much for taking the time to leave us a Trustpilot review. Your feedback really means a lot to us, and we truly appreciate your support. We’re delighted to hear about your experience and look forward to serving you again in the future.
Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Fantastic service all round lovely…

Fantastic service all round lovely scooter and got to applaud the after sales service from the shop at Scarborough and Jason who came out to sort what I thought to be a bug, but was a safety feature and all round 5 star service thankyou Eden.

20 June 2026
Unprompted review
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Reply from Eden Mobility

Thank you so much for taking the time to leave us a review. We really appreciate your feedback and are delighted to hear about your experience. Your support means a lot to us, and we look forward to welcoming you again soon.
Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Very helpful staff and professional

Jodie was so professional and helpful to my mother who was buying a rollator.
She listened to my mother of what she wanted, and Jodie delivered on all accounts.
Brilliant and respectful and very professional.
Jodie is an asset to your company.

19 June 2026
Unprompted review
Eden Mobility logo

Reply from Eden Mobility

Thank you so much for taking the time to leave us a review. We really appreciate your feedback and are delighted to hear about your experience. Your support means a lot to us, and we look forward to welcoming you again soon.
Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Barnsley store

Barnsley store - Sam was so helpful and kind couldn’t have helped more than she did great knowledge of products that are available would highly recommend

19 June 2026
Unprompted review
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Reply from Eden Mobility

Thank you so much for your lovely review — it really means a lot to us! We’re so grateful you took the time to share your experience.

Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Sarah was fantastic

Sarah was an absolute dream when I popped into to inquire about the best mobility aid for my Nan. She was very knowledgeable about the different scooters and trolleys that were available and which would best fit my nans needs. She was just an all round lovely woman to talk to.

19 June 2026
Unprompted review
Eden Mobility logo

Reply from Eden Mobility

Thank you so much for your lovely review — it really means a lot to us! We’re so grateful you took the time to share your experience.

Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Sarah as been very helpful when I have…

Sarah as been very helpful when my mum called in the shop about her walker that she's get from there and asked Sarah to take a look at it for her she was very kind and helpful as well and that she always happy to help you if you have any questions to ask her.

19 June 2026
Unprompted review
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Reply from Eden Mobility

Thank you so much for your lovely review — it really means a lot to us! We’re so grateful you took the time to share your experience.

Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Really helpful at Eden in Oldham lucie…

Really helpful at Eden in Oldham lucie and Rachel are really smily and pleasant

19 June 2026
Unprompted review
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Reply from Eden Mobility

Thank you so much for your lovely review — it really means a lot to us! We’re so grateful you took the time to share your experience.

Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Ryan was absolutely brilliant

Ryan was absolutely brilliant, very polite,listened to what we were looking for. He explained about refurbished and brand new including insurance. Told us about the offers that was on,one being the sale plus free insurance for a month. Let me use the mobility scooter outside. I would definitely recommend this shop and to see Ryan. If I need anything else I will definitely be going back.

19 June 2026
Unprompted review
Eden Mobility logo

Reply from Eden Mobility

Thank you so much for your lovely review — it really means a lot to us! We’re so grateful you took the time to share your experience.

Warm regards,
Eden Mobility

Rated 5 out of 5 stars

My mother had a first class experience…

My mother had a first class experience in the derby branch today, Sophia ( store manager) showed my mum 4 different walkers with seats, explaining the difference between the four, it was a very relaxed experience and would be happy to recommend, we were just popping in to view them but ended up buying one, thank you so much for your help.

19 June 2026
Unprompted review
Eden Mobility logo

Reply from Eden Mobility

Thank you so much for your lovely review — it really means a lot to us! We’re so grateful you took the time to share your experience.

Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Excellent Service

Me and my mum visited the shop in Oldham and was served by Rachael and she went above and beyond to help sort my mums service out for her electric wheelchair.
Every-time we visit the shop Lucy and Rachael are very friendly, helpful and professional. I would recommend this shop to anyone.

19 June 2026
Unprompted review
Eden Mobility logo

Reply from Eden Mobility

Thank you so much for your lovely review — it really means a lot to us! We’re so grateful you took the time to share your experience.

Warm regards,
Eden Mobility

Rated 5 out of 5 stars

Excellent service from Wendy very…

Excellent service from Wendy very informative made process very easy for my mum would recommend.

19 June 2026
Unprompted review
Eden Mobility logo

Reply from Eden Mobility

Thank you so much for your lovely review — it really means a lot to us! We’re so grateful you took the time to share your experience.

Warm regards,
Eden Mobility

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