Leisure Lakes Bikes Reviews 

8,487
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,333 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professional and helpful staff who are often knowledgeable and go out of their way to assist. Many appreciate the competitive pricing and the brilliant value offered on products, with people finding items at fair prices. Reviewers frequently mention prompt and well-communicated delivery services, with items often arriving sooner than expected and in perfect condition. However, some customers also noted issues with product quality or initial assembly, such as missing parts, items arriving damaged, or components failing shortly after purchase. A few other people also felt that repair services and aftercare could be improved, citing long delays, poor communication, or unsatisfactory work quality.

What people talk about most

Product

Customers had positive experiences with products, frequently praising the great quality and competitive... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting quick and speedy deliveries,... See more

Service

Customers consistently note positive experiences with service, praising the helpful, friendly, and efficient... See more

Price

Users describe positive interactions with price, frequently highlighting competitive and fair pricing for... See more

Staff

People report positive experiences with staff, highlighting their professionalism, expertise, and helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic pre sales service but more importantly after sales superb. No issue too small. Bought specialised bike 4 weeks ago and can't fault the service. Get the impression that they all love cycli... See more

Rated 5 out of 5 stars

Amazing service. Bike came much sooner than expected. Courtesy call to arrange delivery so I could make sure someone was in. Bike packaging was super secure and final bike set up required minimal effo... See more

Rated 5 out of 5 stars

Slight delay due to a supply chain issue. I was kept up to date along the way and in the end the guys shopped around other stores and despatched my order from existing stock. Yes something went slight... See more

Rated 5 out of 5 stars

LLB (Bury) Very professional company from start to finish. No pressure sales, friendly salesman, good selection of bikes. Had an issue with the bike, not LLBs issue I might add but their afterca... See more


Company details

  1. #42 of 95 best companies in Bicycle Shop
  2. #18 of 32 best companies in Bicycle repair shop
  3. #8 of 12 best companies in Recreation centre

Written by the company

Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!

Leisure Lakes Bikes

Written by the company

Family run since '81!
With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!

Delivered Ready to Ride

Fast, Reliable Home Delivery + Click&Collect

All our bikes are built, tested & packed by a Cytech qualified Mechanic. After some kit or accessories? Spend over £75 & get FREE Delivery!*

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

8k reviews

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Asks customers to review

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Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(8,487)

1,248 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Exceptional company.

Supper quality and service.
Only time will tell about durability so as to match the price.
I am very confident that every single item they sell will easily exceed expectations.
Keep up the great work.
Also, sizing is second to none.
11/10

27 June 2026
Rated 5 out of 5 stars

All great

All great; ordered a stand for my e-bike.
Delivered fast and packaged well.
Happy to recommend these guys.

19 June 2026
Rated 5 out of 5 stars

Got the bike I wanted at a great price

Got the bike I wanted at a great price. Delayed shipping on my request with no issues. Bike well packed. Though just one issue please don't use cable ties in the packing around the down tubes as potential to damage the paint when cutting off. Apart from top marks

18 June 2026
Rated 3 out of 5 stars

After ordering a child's helmet

After ordering a child's helmet, I was informed that it was out of stock. How many times did this happen as the helmet still remained on the website. I have since ordered another helmet which was in stock [at a higher price]. I have now received the replacement helmet with no further problems.

23 June 2026
Rated 5 out of 5 stars

Bought an amazing electric MTB from…

Bought an amazing electric MTB from them. They were extremely helpful and knowledgeable and spent time with me setting it up and explaining all the parts. Would highly recommend!! Even came out to help me fitting it into my car

16 June 2026

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