Richer Sounds Reviews 135,169

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 24,698 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, extensive product knowledge, and friendly approach, often highlighting their ability to provide solid advice without sales pressure. The service is frequently described as excellent, with many appreciating the efficient delivery, competitive pricing, and the overall quality of the products. People are particularly impressed with the quick response times and the smooth process from ordering to delivery, often receiving items sooner than expected. However, some customers experienced minor issues such as products being faulty upon arrival, slight damage during transit, or confusion regarding delivery dates and missing accessories. A few others also mentioned that delivery times were not always as quoted, and some found the lack of weekend delivery inconvenient for their schedules.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently describing them as pleasant, helpful,... See more

Product

Reviewers mention positive feedback about product, often praising the quality and value for money, with many... See more

Service

Clients share positive opinions on service, with many reviewers consistently describing it as excellent,... See more

Delivery service

Consumers find delivery service to be positive, often praising its speed and efficiency, with many items... See more

Price

Reviewers highlight positive aspects of price, consistently praising the competitive and reasonable pricing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited Richer Sounds in Cheltenham to enquire about a streamer with a CD player. Spoke with Richard who suggested I look at the Eversolo play CD edition. No sales pressure whatsoever simply good soli... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend Richer Sounds and I have summarised my great experience with them below:- Great Price - £1,599 (50% off retail price) Fast Delivery - Next day £10 off my first purchase... See more

Company replied

Rated 5 out of 5 stars

I love Richer Sounds because of the wide range of audio/visual stuff that they have, the decent prices and the fact that they never make me feel stupid for asking stupid questions. They always answer... See more

Company replied

Rated 5 out of 5 stars

Exactly what you would expect. Quality item, quality price. No need to contact them at all. Straightforward, ordered, delivered, job done. New vinyl player has made my collection sound brand new,... See more

Company replied


Company details

  1. #7 of 38 best companies in Hi-fi shop
  2. #13 of 190 best companies in Electronics store
  3. #5 of 48 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info


4.9

Excellent

TrustScore 5 out of 5

135k reviews

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Rated 5 out of 5 stars

Quality service

Friendly and helpful staff from start to finish, my old tv had a fault so had to book a repair, unfortunately it could not be fixed so got a voucher towards a new tv, ordered and delivered within a few days, excellent service and good communications theoughout.
Cannot recommend highly enough

3 June 2026
Rated 5 out of 5 stars

Knowledgeable staff

The staff were knowledgeable and answered all my questions, I had a good idea of what I wanted, but even so they still made me feel important.

4 June 2026
Rated 5 out of 5 stars

I visited the Glasgow store on 9 June…

I visited the Glasgow store on 9 June 2026 looking for advice on purchasing a HI FI system,
I spoke with David one of the Sales Advisors at some length and his help was oustanding,his knowledge helped guide me through the various options in my budget and I never felt pressured at any time.
Refreshing to speak to someone who had a real passion for what he was doing.Almost made my mind up of what to buy now and will certainly be using Richer Sounds.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

I bought two Sonos Era 100 SL speakers…

I bought two Sonos Era 100 SL speakers from Richer Sounds, ordered online for collection in store. The price was the lowest I'd found, a good 15% less than the nearest competitor. Ordering was straightforward, communications good, and the speakers were ready for me when I went to pick them up. The guys in the shop in Leeds were friendly and efficient. Would recommend, would buy again.

4 June 2026
Rated 5 out of 5 stars

Great Customer Service

Delivery driver kept me up to date on when they would deliver my TV. Delivered with care and if I had any questions or problems when setting it up then to call and they would be able to help.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Hisense TV

I ordered my Hisense 32” Full HD Qled TV in store in Bromley. The staff were friendly and helpful. It was delivered the next day by DPD. I took the Pixel full motion tv bracket back for a refund. This TV has an unusual portrait Vesa mount of 100 wide by 200 high.
The TV itself is very good. The colours really pop and the sound is loud enough. I use it with an indoor aerial for Freeview, and WiFi for Freely. The latter has about 40 of my favourite channels, mostly streamed in Full HD, which is a big improvement. There is a good choice of streaming sites for subscribers. Recommended.

4 June 2026

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