Went in to see what offers were available for an upgrade Munayeem was very helpful for only working on the job for 2 months with more confidence he will thrive in the role
Company replied
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See what reviewers are saying
Zaid, based in the Luton store, is a superstar! I needed to change my handset & contract AND sort out getting a different broadband provider- I'd kept putting it off as I'm in the 'technically challen... See more
Company replied
I was served by Ayesha she is excellent very good customer Services
Company replied
I received excellent service from Karen and Vinay when I visited the shop they make sure I am okay throughout the journey. Thank you
Company replied
Company details
About Three UK - 3Store Luton
Written by the company
Three is a connectivity company that started life in 2003. Today, Three has over 9.5 million customers and the UK’s Fastest 5G Network.
Three’s 4G network covers 99% of the UK outdoor population.
Awards: Three was voted the Uswitch Best Network for Data 2022, and the UK’s Fastest 5G Network 2022 in the Ookla™ speedtest awards. Three UK is part of the CK Hutchison Holdings Ltd group of companies which has mobile operations in 11 countries.
Got questions about your device or our network? Learn, collaborate and support others by joining the Three Community.
Better connectivity, every day for every customer
Written by the company
- On the UK’s Fastest 5G Network
- “As a major part of the UK’s critical infrastructure, we take our role within corporate social responsibility very seriously. Whether we’re supporting the communities that need it most. Or nurturing a culture of belonging and respect for our diverse people. Every step we take as a business needs to have meaningful impact on our people and our society. We’re here to provide connectivity every day for every customer. But we’re also incredibly proud of the charitable partnerships and campaigns we’ve formed – particularly with Samaritans. These are having a positive impact on our wider communities and the lives of our customers. Because every aspect of life needs a big network.” Robert Finnegan, Chief Executive Officer
Contact info
89 Arndale Centre, LU1 2LJ, Luton, London, United Kingdom
- 01582405466
4.9
Excellent
196 reviews
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“I had a great experience in store…
“I had a great experience in store today. The customer service was genuinely helpful, and Mujahid went out of his way to assist me. Really appreciated the support.”
9 November 2025
Unprompted review
Reply from Three UK - 3Store Luton
Hey.
Thanks! Your review is really appreciated. -Pete
Really good service from shyheim…
Really good service from shyheim listened to all of my concerns. Great service I leave the store very happy with my new plan
8 November 2025
Unprompted review
Reply from Three UK - 3Store Luton
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Rangasai gave me a good experience by…
Rangasai gave me a good experience by guiding me about sim well explained. Thanks to Rangasai.
6 November 2025
Unprompted review
Reply from Three UK - 3Store Luton
Hi Sangaraju we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
Very detailed explanation and I love it
Flo and Roberta is so welcoming and her explanations are well detailed
5 November 2025
Unprompted review
Reply from Three UK - 3Store Luton
Thanks for this amazing 5⭐ review, Stanley. We really do appreciate you taking the time to send this over! Well done Flo and Roberta 🎉 -Jade
My experience at the store was the…
My experience at the store was the best. We met Rangasai he guided us well and help me in my purchase.
4 November 2025
Unprompted review
Reply from Three UK - 3Store Luton
We're so pleased to hear it, Disha. It sounds like Rangasai was brilliant :) Thank you for your review -Scott
Goodness was very helpful the…
Goodness was very helpful the experience was smooth and good
3 November 2025
Unprompted review
Reply from Three UK - 3Store Luton
Hi Akingbemisilu, we’re so happy to see this has been your experience, we’ll certainly pass your feedback on! -John
This is my first time of using the three network
This is my first time of using the three service and the customer care Assistant Vinay was a supportive and dedicated person who made sure he understands what I wanted and was able to help me achieve it in a very smooth way.
3 November 2025
Unprompted review
Reply from Three UK - 3Store Luton
Hello Faith, this is what we love to hear from our customers! We’ll certainly pass your feedback on! -John
It was really nice to meet the staff (…
It was really nice to meet the staff ( Ayesha). I really appreciate her support. Showed the best way to support. I really appreciate about her service. Thanks three.
3 November 2025
Unprompted review
Reply from Three UK - 3Store Luton
Thanks for this fantastic 5⭐ review, Imran. We really do appreciate you taking the time to send this over! Great work Ayesha 🎉 -Jade
Reply from Three UK - 3Store Luton
Thanks, Manjit -Maxine
Vinay gave me good customer service
Vinay gave me good customer service, he was polite and very helpful. Most importantly I feel welcome and relaxed
3 November 2025
Unprompted review
Reply from Three UK - 3Store Luton
We appreciate the 5* - We know the retail staff will be happy to see this -Maxine
Reply from Three UK - 3Store Luton
Thanks for this amazing 5⭐ review, Augustine. We really do appreciate you taking the time to send this over! Have a great day 😊 -Jade
Good luck with your new job!!
2 November 2025
Unprompted review
Reply from Three UK - 3Store Luton
Hi there.
Awesome stuff. Thanks for the 5 stars. -Pete
Helpful and friendly at Luton
2 November 2025
Unprompted review
Reply from Three UK - 3Store Luton
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
Very good experience with Goodness
2 November 2025
Unprompted review
Reply from Three UK - 3Store Luton
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
excellent service experience and he…
excellent service experience and he explained everything in detail, was polite and gentle
1 November 2025
Unprompted review
Reply from Three UK - 3Store Luton
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
I was apprehensive going to the store…
I was apprehensive going to the store as technology isn’t my forte but i was greeted with a smile by Faiz, the manager of the store which made me feel more at ease.
He asked Shyheim to help me and I experienced the best customer service from the latter. Shyheim demonstrated excellent listening skills, empathy, understanding that exceeded my expectations. I noticed an amazing work ethic to do what I asked for which he delivered to the best of his ability as he wanted to the job well. His integrity shone through in his delivery of what was best for me. I left with exactly what I went in for and more importantly feeling better for having the interaction with him.
31 October 2025
Unprompted review
Reply from Three UK - 3Store Luton
Hello there.
Awesome stuff. We're glad to hear that. Thanks for the support. -Pete
Shyheim (Luton Mall) was great
Shyheim is fantastic and great. He answered all my questions with absolute clarity. He gave me the best possible deal….
31 October 2025
Unprompted review
Reply from Three UK - 3Store Luton
Thanks for this fantastic 5⭐ review, Upri. We really do appreciate you taking the time to send this over! Great work Shyheim 🎉 -Jade
It’s good experience
It’s good experience. The girl Jamilah she is very nice she explain everything to us and she give a good customer service
Thanks
17 October 2025
Unprompted review
Reply from Three UK - 3Store Luton
Hey.
Fantastic stuff. We're super glad to hear that! Thanks for taking the time to leave this 5 star review. -Pete
Goodness helped me
Goodness helped me , i find very friendly, very helpful . Everything was very quick.
13 October 2025
Unprompted review
Reply from Three UK - 3Store Luton
Hi there.
That's great. We're glad to hear that. Thank you for the 5 stars. -Pete
Reply from Three UK - 3Store Luton
Hello there.
That's amazing. We're glad to hear they were so helpful. Thanks for the feedback. -Pete
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