Conveniently able to drop off car late on day before MOT date which helped us immensely. Talk through Video inspection under car is great to advise on condition seen. Thanks Leon. Jamie Barrett’... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My car had been booked in at hyundai Basildon. Drivers side mirror, motor needed to be replace as not operating mirror. I was greeted by Sofia friendly warm smile. What a asset this young lady i... See more
Company replied
Amazing experience! Freddie dealt with the sale from start to finish. Communication was on point whether it be a phone call or emails. We wasn’t pushed into anything but when we decided on the OMODA 7... See more
Company replied
Good customer service, great meet & greet and offered refreshments by Sarah. Given info on nearby facilities. Informed of wait times & costs. Kept updated regards wait times etc
Company replied
Company details
- Car dealer
- Vehicle Dent Removal Service
- Vehicle Parts Shop
- Vehicle Repair
- Motor vehicle dealer
- Used car dealer
Written by the company
New and used dealer garages located in Southend, Basildon, Brentwood, and Chelmsford in Essex. Contact your local Toomey Dealerships to find out our extensive range of new and used cars along with aftersales services available.
Contact info
4.8
Excellent
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Using Tommeys Hyundai for the first…
Using Tommeys Hyundai for the first time, I took my car in for an annual service and was greeted by Olivia at the relevant desk.
Olivia was polite and courteous, checked my details and made corrections where errors occurred, updating my profile.
As I waited, Olivia kept me appraised of my car’s service so far and advised me of any concerns, such as replacement rear windscreen wiper smearing during operation.
Once completed, she collected me from the waiting area, escorted me back to the service desk and then confirmed the work carried and the costs.
We completed the transaction and the service experience was very good.
Olivia is a model advisor/ customer service operator and has a good sense of humour with an inter-personal approach.
I would consider using Toomey Hyundai again. 9/10.
22 July 2026
Unprompted review
Purchased a Vauxhall Frontera EV in…
Purchased a Vauxhall Frontera EV in April. Whole of infotainment system failed in July. Took it back Toomey as Satnav, hands free phone, radio, car play etc did not work. Apparently a common fault with Frontera. Told me car had been repaired, collected car, fault still the same. Told it could take weeks to repair by technician. Car still at Toomey. They refused to provide hire car whilst mine off road. Now considering rejecting car under consumer rights act. Staff indifferent, company no help & Vauxhall say it’s dealers responsibility. My advice, be careful about buying a Frontera EV. Customer Service from Toomey is very very poor.
20 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello george,
Thank you for taking the time to leave your review. We are sorry to hear that you are dissatisfied with your experience.
We would very much like the opportunity to look into this matter further and discuss your concerns with you directly. Unfortunately, we are unable to identify your details from the information provided. Please could you contact our team at CustomerRelations@toomeymotorgroup.co.uk, quoting your vehicle registration number and contact details, so that we can investigate this for you.
We look forward to hearing from you.
Kind regards, Toomey Motor Group.
This is the first time using Toomey for…
This is the first time using Toomey for the first service on my Kona [the dealer i purchased the car having the Hyundai Franchise taken away] and found them them extremely professional and welcoming especially Amber. Would highly recommend Toomey.for all your serviceing needs
22 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Stuart,
Thank you so much for taking the time to share your positive experience with us! We're pleased to hear that our team, including Amber, made a great impression on you - we'll pass that along to her.
Kind regards, Toomey Motor Group.
Service at Hyundai Southend
Jamie at Hyundai is a 1st class service advisor that has always looked after us to a very high level and always makes us welcome and goes beyond the normal level of service that I have experienced at other dealers. He is a asset to the company and always a pleasure to deal with well done
17 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello nick,
We're glad to hear that Jamie has consistently provided you with an exceptional experience at Hyundai Southend, making you feel welcome and valued as a customer. We'll make sure to pass on your kind words to the team, knowing they're doing something right!
Kind regards, Toomey Motor Group.
Fuel pump recall work on Hyundai i10
All good helpful staff on reception and job completed as expected. Car waiting right outside front door for me to pick up. Thanku Jamie
21 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello LG,
We're delighted to hear that our team delivered a great experience, from the friendly reception staff to the efficient completion of your fuel pump recall work." "Thank you for choosing us and we're glad everything went smoothly!
Kind regards, Toomey Motor Group.
Helpful staff and managed to get the…
Helpful staff and managed to get the car serviced quickly
21 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Terry,
We're truly happy to hear that our team was able to provide you with a positive experience, from helpful staff to quick service. Thank you for taking the time to share your feedback!
Kind regards, Toomey Motor Group.
Jamie was very helpful
Jamie was very helpful. Highly recommended. A satisfied customer.
Enjoyed the free coffee ;)
21 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Hamza,
Thank you for your kind words, we're glad to hear that Jamie provided excellent service! We appreciate your business and hope to serve you again soon.
Kind regards, Toomey Motor Group.
Great service again …
Conveniently able to drop off car late on day before MOT date which helped us immensely.
Talk through Video inspection under car is great to advise on condition seen. Thanks Leon.
Jamie Barrett’s friendly efficient approach is very important and appreciated by us, as older customers.
We never feel our queries are thought to be ridiculous!
Great service yet again. Thankyou,
17 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Jackie,
A huge thank you for your fantastic review! We're glad that we could help make a stressful situation easier with our flexible drop-off options and helpful video inspections.
Kind regards, Toomey Motor Group.
Sarah was very helpful
Sarah was very helpful! Amazing service thank you!
20 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Stacey,
We're glad to hear that Sarah provided amazing service, and we'll make sure to pass along your kind words!
Kind regards, Toomey Motor Group.
SARAH WAS EXCELLENT
SARAH WAS EXCELLENT. VERY POLITE AND HELPFUL. EVERYTHING EXPLAINED FULLY.
I HAVE ALWAYS FOUND ALL THE STAFF HERE VERY HELPFUL AND POLITE .
20 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Eileen,
We're glad to hear that Sarah provided excellent service and was very polite and helpful, taking the time to fully explain everything to you. It's great to know that our staff consistently provide a positive experience for our customers.
Kind regards, Toomey Motor Group.
We were greeted by Sarah who was super…
We were greeted by Sarah who was super friendly and very helpful and efficient
20 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Tracy,
We're delighted to hear that Sarah provided an exceptional experience! Her friendly and helpful demeanor is exactly what we strive for in our customer interactions.
Kind regards, Toomey Motor Group.
Worse than it went in!
I took my car in for a full service and to fix recalls and now its worse than when it went in.
The steering started pulling to the left, I took it back a week after the service, they said its a tracking issue.
I took it to a garage and they said its not tracking but the tyre pressures were off but it made no difference to the steering.
Since I took it back for Renault Toomey to check what was wrong, the petrol gauge is faulty and the front sensors have now stopped working. I'm now told I have to wait a month to bring it back in so I have to drive my 2yr old around in a car that doesn't steer properly. A family owned company that doesn't seem to care about families apparently. A complete nightmare.
Update: I contacted the email below but heard nothing.
6 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Ian,
Thank you for taking the time to leave your feedback. We are sorry to learn that you feel disappointed with your recent experience and appreciate you bringing your concerns to our attention.
We understand how frustrating it can be when issues arise with your vehicle, particularly when they impact your day-to-day use.
As we are unable to discuss the details of your vehicle or account in a public forum, we would encourage you to contact our Group Customer Relations team directly at CustomerRelations@toomeymotorgroup.co.uk.
We will be happy to review your concerns in full and liaise with the relevant department on your behalf. Kind regards, Toomey Renault Basildon.
Kind regards, Toomey Motor Group.
Jamie was very helpful
Jamie in service reception was very pleasant and helpful. I waited while the MOT was completed and was offered a coffee while I waited and got the car back very promptly.
20 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Wendy,
Thank you for taking the time to share your positive experience with us! We're truly happy to hear that Jamie in our service reception team provided excellent service, making your wait comfortable and convenient.
Kind regards, Toomey Motor Group.
Our MG service went very well
Our MG service went very well, the car was returned washed and hoovered too. The MG service rep Sarah was extremely helpful and a joy to communicate with. Thank you MG, until the next time:)
16 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Zep,
We're so happy to hear that your recent service experience with us went smoothly, and we appreciate your kind words about our representative Sarah - she's a valued member of our team! We'll make sure to pass on your thanks to her.
Kind regards, Toomey Motor Group.
EXTREMELY SATISFIED CUSTOMER
I WAS MET WITH A VERY POLITE & PROFESSIONAL JAMIE WHO CHECKED ME IN. GRAHAM WAS VERY PROFESSIONAL AND HELPFUL, HE SHOWED ME TO THE COURTESY CAR, MOVED BAGS FROM MY CAR TO COURTESY CAR AND MADE SURE I WAS COMFORTABLE BEFORE DRIVING AWAY. MY SERVICE, MOT & WINDOW REPAIR WERE DONE BY 3.30PM. WHEN I COLLECTED MY CAR JAMIE WAS EQUALLY AS HELPFUL AND MOVED BAGS BACK INTO MY CAR. BOTH JAMIE AND GRAHAM ARE A CREDIT TO THE SERVICE DEPARTMENT AT HYAUNDI :)
16 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Trudy,
We're so happy to hear that our team members, Jamie and Graham, provided you with excellent service during your recent visit. We're glad everything was completed efficiently and that you were satisfied with the overall experience.
Kind regards, Toomey Motor Group.
Great service today
Great service today, thanks to Ellie who dealt with us.
17 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Lauren,
We're delighted to hear that Ellie provided you with a great experience! Thank you for taking the time to share your positive feedback.
Kind regards, Toomey Motor Group.
Car was ready within the time frame I…
Car was ready within the time frame I requested. Kept up to date with everything including the video. Was called as soon as it was finished. Pleased overall, everyone I was in contact with were really helpful
16 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Sarah,
I'm glad to hear that our team was able to meet your request and keep you informed throughout the process. It's great to know that you had a positive experience with us!
Kind regards, Toomey Motor Group.
Reply from Toomey Motor Group
Hello Craig,
We're delighted to hear that our team member Ellie provided excellent service. We'll make sure to recognize her efforts and continue to provide top-notch support to our customers.
Kind regards, Toomey Motor Group.
Olivia assisted us today
Olivia assisted us today. Such a lovely professional lady.
15 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Trevor,
We're glad to hear that Olivia provided you with a wonderful experience! Her dedication to exceptional customer service is truly appreciated.
Kind regards, Toomey Motor Group.
Olivia was very helpful
Olivia was very accommodating and customer service was spot on, what was a lengthy problem, Olivia made it go away, she booked quickly and kept me informed throughout. Fingers crossed its fixed but have no worries if I need to go back as Olivia has said to let her know if I have any further issues she will do her best to get it in ASAP
15 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Lucy,
Thank you for taking the time to share your positive experience with us! We're so happy to hear that Olivia was able to provide you with excellent customer service, and we appreciate her efforts to keep you informed throughout the process.
Kind regards, Toomey Motor Group.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.