Conveniently able to drop off car late on day before MOT date which helped us immensely. Talk through Video inspection under car is great to advise on condition seen. Thanks Leon. Jamie Barrett’... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My car had been booked in at hyundai Basildon. Drivers side mirror, motor needed to be replace as not operating mirror. I was greeted by Sofia friendly warm smile. What a asset this young lady i... See more
Company replied
Amazing experience! Freddie dealt with the sale from start to finish. Communication was on point whether it be a phone call or emails. We wasn’t pushed into anything but when we decided on the OMODA 7... See more
Company replied
Good customer service, great meet & greet and offered refreshments by Sarah. Given info on nearby facilities. Informed of wait times & costs. Kept updated regards wait times etc
Company replied
Company details
- Car dealer
- Vehicle Dent Removal Service
- Vehicle Parts Shop
- Vehicle Repair
- Motor vehicle dealer
- Used car dealer
Written by the company
New and used dealer garages located in Southend, Basildon, Brentwood, and Chelmsford in Essex. Contact your local Toomey Dealerships to find out our extensive range of new and used cars along with aftersales services available.
Contact info
4.8
Excellent
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Olivia assisted us today
Olivia assisted us today. Such a lovely professional lady.
15 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Trevor,
We're glad to hear that Olivia provided you with a wonderful experience! Her dedication to exceptional customer service is truly appreciated.
Kind regards, Toomey Motor Group.
Olivia was very helpful
Olivia was very accommodating and customer service was spot on, what was a lengthy problem, Olivia made it go away, she booked quickly and kept me informed throughout. Fingers crossed its fixed but have no worries if I need to go back as Olivia has said to let her know if I have any further issues she will do her best to get it in ASAP
15 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Lucy,
Thank you for taking the time to share your positive experience with us! We're so happy to hear that Olivia was able to provide you with excellent customer service, and we appreciate her efforts to keep you informed throughout the process.
Kind regards, Toomey Motor Group.
Just had a body shop repair on a scrape…
Just had a body shop repair on a scrape on the door on my Tucson due to be being slightly closer to an iron gate than I thought I was! The service I have had from them has been superb, with a courtesy car delivered and my car collected due to my circumstances at the time. Final finish was perfect, couldn't have been better and the service was courteous and informative at all times.
14 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Michael,
We're so happy to hear that our body shop team provided you with a great experience, from the courtesy car to the final result, and we'll make sure to pass on your positive feedback about their work.
Kind regards, Toomey Motor Group.
Jamie in the Service Dept of Hyundai
From the start, Jamie in the service dept of Hyundai, welcomed me with a smile, confirmed time for a while you wait service. The time anticipated was beaten by 30mins, much to my satisfaction. Pleasant throughout. Nice experience.
15 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Roger,
Thank you for sharing your positive experience at our Hyundai Service Department! We're glad Jamie's friendly welcome and prompt service left a lasting impression on you.
Kind regards, Toomey Motor Group.
Had new tyres replaced at very short…
Had new tyres replaced at very short notice , very impressed that Jamie booked the car in at short notice and only a short wait for the new tyres, will be using toomeys to maintain my car in the future
15 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello a,
Thank you so much for your kind words! We're truly happy to have been able to accommodate your needs quickly and efficiently.
Kind regards, Toomey Motor Group.
Excellent service from Jamie
Excellent service from Jamie. Was easy to get a convenient appointment when I called, online check in was efficient and allowed me to specify exactly what needed looking at and the work was completed really quickly. Will be back for all future servicing.
14 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Daryl,
We're pleased you had a great experience with us! We'll make sure to pass along your kind words to Jamie, and we look forward to serving you again in the future.
Kind regards, Toomey Motor Group.
Toomey Southend Hyundai service
Great service today for my car's service. A special mention to Jamie on reception, who made the whole drop-off and collection process nice and easy.
13 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Richard,
We're pleased to hear that our team, including Jamie, provided a great experience for your car's service. Thank you for taking the time to share your positive feedback!
Kind regards, Toomey Motor Group.
Jamie was more than hopeful and made my…
Jamie was more than hopeful and made my experience there a lot smoother whilst waiting for my car. He was more than helpful and provided a service beyond any expectation. I am so happy that I have chosen toomey. The staff within the showroom were extremely receptive and accommodating as well as the service team who done an amazing job in the repair of my car. I could not recommend them enough.
13 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Gerald,
I'm glad to hear that Jamie made a positive impact on your experience at Toomey, and that our staff and service team worked together to make your car repair process smoother. We're pleased you're happy with the service you received!
Kind regards, Toomey Motor Group.
Very good service
Very good service
Very polite and friendly customer service from Ellie at reception.
My car was cleaned and the service was completed in the agreed time frame.
Thank you
13 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Casey,
We're truly happy to hear that our team, especially Ellie, provided a great experience for you! We're glad we could meet your expectations and appreciate your feedback.
Kind regards, Toomey Motor Group.
Sarah was incredibly helpful
Sarah was incredibly helpful. Great service highly recommend 🥰
13 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello James,
We're happy to hear that Sarah provided you with great service! Thank you for taking the time to share your positive experience with us.
Kind regards, Toomey Motor Group.
Great professional service
9 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Keith,
We're pleased to hear that you enjoyed our professional service! Your satisfaction is what drives us to continue delivering exceptional results.
Kind regards, Toomey Motor Group.
Car service
Jamie was friendly and helpful , told me about software & how much time that would add to my wait. I had chosen to wait while car was serviced . Tea and coffee available . It took exactly how long I was told it would take .
13 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Louise,
We're glad to hear that Jamie provided excellent service, and we're glad you appreciated the transparency about the software update's impact on your wait time. We'll make sure to pass along your kind words to Jamie!
Kind regards, Toomey Motor Group.
Extremely happy with the service
Extremely happy with the service. Amber was extremely professional, polite and friendly.
10 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Sophie,
We're really glad to hear that you had a great experience with our service! Thank you for recognizing Amber's exceptional professionalism and warm demeanor.
Kind regards, Toomey Motor Group.
Reply from Toomey Motor Group
Hello DeeJay,
We're delighted to hear that you had an amazing experience with us! Thank you for sharing your kind words, it means the world to our team.
Kind regards, Toomey Motor Group.
Waited whilst my car had its 40k mile…
Waited whilst my car had its 40k mile service. Was kept updated by Jamie throughout the process. Great customer service from Jamie as always
13 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Spencer,
Thank you for your kind words, we're truly happy to hear that Jamie provided great customer service and kept you updated throughout the process!
Kind regards, Toomey Motor Group.
Had my service done and waited there
Had my service done and waited there. Njce showroom, lovely air con in this heat and drinks you can help yourself too. Staff are lovely and polite and service done efficiently
10 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Nicola,
I'm glad to hear that our showroom was comfortable for you, and that the staff were friendly and efficient with your service. It's great to know that we could provide a pleasant experience during your visit.
Kind regards, Toomey Motor Group.
Excellent service from Ellie and Paul
Excellent service from Ellie and Paul
13 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Christine,
We're glad to hear that our team members Ellie and Paul provided excellent service. We'll continue to recognize their efforts in delivering top-notch support to our customers.
Kind regards, Toomey Motor Group.
Really really good service from Ellie
Really really good service from Ellie
13 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Vernon,
Thank you so much for taking the time to share your wonderful experience with us! We're so happy to hear that our team member, Ellie, provided you with exceptional service.
Kind regards, Toomey Motor Group.
Millie made purchasing my car really…
Millie made purchasing my car really easy and she was always on hand to answer any questions i had no matter how silly they may have been. Thank you again Millie for making it such a smooth processs.
11 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Lauren,
Thank you so much for taking the time to share your wonderful experience with us! We're truly happy to hear that Millie made purchasing your car easy and enjoyable, and we appreciate her dedication to helping you every step of the way.
Kind regards, Toomey Motor Group.
Very efficient and pleasant lady (Sarah)
9 July 2026
Unprompted review
Reply from Toomey Motor Group
Hello Rwith,
We're pleased to hear that Sarah provided a great experience! Thank you for sharing your positive feedback, it means the world to us.
Kind regards, Toomey Motor Group.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.