Richer Sounds Reviews 

142,145
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 25,285 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and knowledgeable staff for providing expert guidance and ensuring a completely seamless, pleasant shopping process from start to finish. Buyers also appreciate the highly competitive prices, generous warranty offerings, and exceptionally fast delivery times that consistently exceed expectations. Furthermore, people highlight the excellent customer service and easy exchange processes when addressing any concerns. Some reviewers were not happy with occasional delivery disruptions and accidental product damages encountered upon arrival. A few consumers noted that specific items occasionally arrived with minor aesthetic flaws or faced unexpected transport delays before final delivery.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that consumer experiences are consistently... See more

Product

Customers consistently note positive experiences with product, praising the great picture and sound quality... See more

Service

Clients share profound appreciation for the service, frequently highlighting expert advice, helpful staff,... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping times and... See more

Price

Customers had great satisfaction with the pricing, consistently noting that costs are competitive and often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Professional in every way, from Luca at sales process guiding two old fogeys who were buying their first SMART TV and didnt really understand what they wanted, through smooth and timely delivery to... See more

Company replied

Rated 5 out of 5 stars

Ordered online a portable CD player, one recommended by Which?. Collected it from Guildford store. The young man that served me gave me the distinct impression that because I had not bought the ite... See more

Company replied

Rated 5 out of 5 stars

Our old TV, a 44inch Sony was bought from Currys who gave no help or explanation with the set up and seemed anxious to get out of our home as quickly as possible. Contrast the service from Richer Sou... See more

Company replied

Rated 5 out of 5 stars

Terrific advice and help from a cheerful team who listened to my story and my needs and advised across a spectrum so that I could choose. Helped me achieve fabulous sound on a medium budget. I am... See more

Company replied


Company details

  1. Hi-fi shop
  2. also in
  3. Electronics store
  4. TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info


4.9

Excellent

TrustScore 5 out of 5

142k reviews

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4.9

All reviews

(142,145)

23,846 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect!!

Easy website and ordering, best price online, arrived well packed and ahead of schedule

29 September 2026
Rated 5 out of 5 stars

Make1971

Richer sounds are brilliant I had no problem exchanging my system the staff are fantastic this is the only place for me to buy hifi I would not enywhere else

22 September 2026
Unprompted review
Rated 5 out of 5 stars

Got a great deal

Got a great deal. Little hiccup on ordering on my behalf but quick email to change and responded fast and even added free next delivery to solve faster. Definitely buy from again in future and 6yr guarantee helps

29 September 2026
Rated 5 out of 5 stars

Turntable purchase

Very helpful staff on phone call regarding my purchase. Knew exactly the product I was enquiring about and the sale went through seamlessly. Have used Richer Sounds before and the standard of employees has been extremely good

29 September 2026
Rated 5 out of 5 stars

Fantastic service from the guys at Richer Sounds!

Fantastic service from the guys at R/S in Maidstone, especially Jay and Steve. Plenty of “no-rush” time in the demo room, allowing me to make an informed choice for a pair of speakers… and they arrived 3 weeks earlier than expected! I’ll definitely return!! Thanks.

29 September 2026
Rated 5 out of 5 stars

Great advice

I was not sure what cartridge to buy to fit our Denon turntable. Jay took time to explain what was available and how they would sound. On his advice I purchased 2 Ortofon Blue ( one was a gift). We are very happy as they made a tremendous improvement to our listening experience. Excellent advice. Thank you Jay.

29 September 2026
Rated 5 out of 5 stars

Great company

The guys that delivered the TV were very friendly and polite, as well as the guys that came to fit it today. They set it up for me and gave me good ideas to hide more wires.

29 September 2026
Rated 5 out of 5 stars

Helpful efficient service - buying a FreeSat recorder

My first contact was via phone with my fairly long list of questions about the latest FreeSat recorder boxes patiently answered - and this was on a Sunday afternoon. They were very helpful and having decided to go ahead and buy one, they sent me a link to pay online and I was able to drive to their shop in Brighton to collect it. Being able to buy and collect on a Sunday was a bonus as I was able to park behind the shop, in one of the 'pay at meter' parking spaces.

27 September 2026

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