Richer Sounds Reviews 

138,634
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 24,970 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally knowledgeable, friendly, and helpful, offering expert advice without any sales pressure. People frequently highlight the excellent service, noting the efficiency and ease of their overall experience, from product selection to installation. Reviewers are also very satisfied with the quality of the products and the competitive pricing, often finding great value. The delivery service is frequently described as prompt, efficient, and professional, with good communication throughout the process. However, some customers noted that they occasionally paid more than initially anticipated or observed price reductions shortly after their purchase. Additionally, a few people mentioned receiving products with minor cosmetic imperfections or experiencing early technical issues, though these were often resolved.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Product

Clients share positive opinions on product quality and selection, with many expressing satisfaction with... See more

Service

Customers consistently note positive experiences with service, often highlighting promptness, efficiency, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting quick and efficient... See more

Price

Customers had positive experiences with price, often finding them competitive and difficult to beat, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Came in to replace our amplifier (bought from Richer Sounds about 25 years ago!). Great service, as ever. Salesman was very knowledgeable and spent time working out what we really needed. First recomm... See more

Company replied

Rated 5 out of 5 stars

Absolutely first class customer support. Real people who actually answer the phone, honestly care and genuinely know what they're doing. Below Martin's Private Bank, there is no one like them. I've sh... See more

Company replied

Rated 5 out of 5 stars

What a fantastic experience! Steve and Alan are two of the finest customer service colleagues to ever draw breath - what the former lacks in hair, he more than makes up for in charm, knowledge and cha... See more

Company replied

Rated 5 out of 5 stars

Called into Leicester branch, as my elderly turntable gave up.All staff exceptional, going above and beyond, without pressure to sell me something that was above my capabilities or budget. Found me t... See more

Company replied


Company details

  1. #6 of 38 best companies in Hi-fi shop
  2. #12 of 190 best companies in Electronics store
  3. #5 of 48 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info


4.9

Excellent

TrustScore 5 out of 5

139k reviews

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4.9

All reviews

(138,634)

23,803 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good service

Bought an Audio-Technica AT-LP120XUSB for a good price. It was delivered quickly in full working order. Pleased with the service thus far.

31 July 2026
Rated 5 out of 5 stars

All good

All good. Pleasant and helpful staff. What I needed was in the shop both times so that saved me a lot of time and effort.

31 July 2026
Rated 5 out of 5 stars

I needed some information on a new TV…

I needed some information on a new TV and Charlie & Toby were very knowlegable , helpful & friendly .
Toby explained everything to me clearly so that I could make a suitable choice on the best product for me .
Richer Sounds have time to listen & advice & I always buy my TV's & music system from them as they give the extra personal service you don't get in a huge showroom .

31 July 2026
Rated 5 out of 5 stars

Every time I shop with Richer Sounds…

Every time I shop with Richer Sounds it’s the same. I call, and your team help more than I expect. You deliver a deal that I don’t expect and meet your promises to deliver goods on time.
I first started shopping with Richer sounds in the early 1980s, way before my record on your CRM will show. The team have always delivered excellent customer service ever since that first purchase. Well done
This time I called Sheffield they were great and they referred me to the Hanley store and they were great too. Thanks

31 July 2026
Rated 5 out of 5 stars

Great customer service

Thanks to Conor - great customer service, patient and clear. Purchase made in store in June 2026 (just found receipt)

7 June 2026
Unprompted review
Rated 5 out of 5 stars

We came in for a planned purchase of…

We came in for a planned purchase of the Wiim Ultra, and at my wife's suggestion, also decided to get a Wiim Sound Lite for another room. The sales assistant, Hayden, handled things helpfully and professionally, and was very personable, not pushy. The whole experience was fine, the only stress being spending a fair sum of money! That said, the price was good, Hayden was helpful, and the service was great, however neither item was available from stock, and Hayden helpfully arranged next-day courier service, which also worked well.

30 July 2026
Richer Sounds logo

Reply from Richer Sounds

Thank you for your 5 star review!

Rated 5 out of 5 stars

Glad I visited in person

I was served by Zak who was able to answer my questions and offered advice. I had expected to order and collect later in the week but Zak noticed one in stock and then went himself to find the item when a colleague didn't manage to locate it. Very pleased with my purchase and will use the store in future.

4 August 2026
Unprompted review
Richer Sounds logo

Reply from Richer Sounds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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