Came in to replace our amplifier (bought from Richer Sounds about 25 years ago!). Great service, as ever. Salesman was very knowledgeable and spent time working out what we really needed. First recomm... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought an Audio-Technica AT-LP120XUSB for a good price. It was delivered quickly in full working order. Pleased with the service thus far.
Brilliant service as always by Belfast. Ordered online at a good price and had it within two days
Excellent all round! Ordered Friday received Saturday. The speaker is fantastic, love it!
richer sounds sheffield is the best place for tech and always has been
Great customer service as ever from Richer Sounds in Reading, especially Rory who pointed me in the right direction when choosing my next TV.
Had my new lg tv and sound bar delivered today By Gareth and Rob. First drop off not only on time but earlier than expected. The boys were lovely andcourteous. Eould highly recommend.
Great delivery from Gareth and Rob. Emails, texts and call on lead up to delivery and polite and helpful on arrival. Top class from these guys and Richer Sounds.
Excellent service! Order processed by them. Delivered on time. Thanks guys
Amazing service and advice yet again from the team at Newcastle store. I fully recommend Richer Sounds and I wouldn’t shop anywhere else for my TVs and Hi-Fi stuff.
All good. Pleasant and helpful staff. What I needed was in the shop both times so that saved me a lot of time and effort.
Been using richer sounds for years and years. Always had excellent service. Wouldn't go anywhere else.
I needed some information on a new TV and Charlie & Toby were very knowlegable , helpful & friendly .
Toby explained everything to me clearly so that I could make a suitable choice on the best product for me .
Richer Sounds have time to listen & advice & I always buy my TV's & music system from them as they give the extra personal service you don't get in a huge showroom .
Every time I shop with Richer Sounds it’s the same. I call, and your team help more than I expect. You deliver a deal that I don’t expect and meet your promises to deliver goods on time.
I first started shopping with Richer sounds in the early 1980s, way before my record on your CRM will show. The team have always delivered excellent customer service ever since that first purchase. Well done
This time I called Sheffield they were great and they referred me to the Hanley store and they were great too. Thanks
The London Rd Brighton staff was very knowledgeable and informative (Minty). Very good customer service.
Thanks to Conor - great customer service, patient and clear. Purchase made in store in June 2026 (just found receipt)
We came in for a planned purchase of the Wiim Ultra, and at my wife's suggestion, also decided to get a Wiim Sound Lite for another room. The sales assistant, Hayden, handled things helpfully and professionally, and was very personable, not pushy. The whole experience was fine, the only stress being spending a fair sum of money! That said, the price was good, Hayden was helpful, and the service was great, however neither item was available from stock, and Hayden helpfully arranged next-day courier service, which also worked well.

Reply from Richer Sounds
I was served by Zak who was able to answer my questions and offered advice. I had expected to order and collect later in the week but Zak noticed one in stock and then went himself to find the item when a colleague didn't manage to locate it. Very pleased with my purchase and will use the store in future.

Reply from Richer Sounds
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.