Professional in every way, from Luca at sales process guiding two old fogeys who were buying their first SMART TV and didnt really understand what they wanted, through smooth and timely delivery to... See more
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Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
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Easy website and ordering, best price online, arrived well packed and ahead of schedule
Great advice and the staff are marvellous. Keep up the excellent work 👏, i will recommend Richer Sounds to family and friends.
Perfect ordering, perfect delivery and at great competitive prices - just keep on doing what you do best Richer Sounds - great all round service
Impressed by level of communication & service. Email and phone queries answered promptly and effectively. Also good price match and advice.
Richer sounds are brilliant I had no problem exchanging my system the staff are fantastic this is the only place for me to buy hifi I would not enywhere else
The sales team were very knowledgeable about their products and enabled me to make a decision as to which TV to purchase.
Delivery was quick and I was fully informed of the date and time of the delivery.
Got a great deal. Little hiccup on ordering on my behalf but quick email to change and responded fast and even added free next delivery to solve faster. Definitely buy from again in future and 6yr guarantee helps
Very helpful staff on phone call regarding my purchase. Knew exactly the product I was enquiring about and the sale went through seamlessly. Have used Richer Sounds before and the standard of employees has been extremely good
Staff are very knowledgeable and more than happy to help and make recommendations
Fantastic service from the guys at R/S in Maidstone, especially Jay and Steve. Plenty of “no-rush” time in the demo room, allowing me to make an informed choice for a pair of speakers… and they arrived 3 weeks earlier than expected! I’ll definitely return!! Thanks.
Dealing was Harry over the phone was very smooth and easy and facilatated everything i asked for. LG G6 arrived the next day and am very happy with the 65" and sound system.
I was not sure what cartridge to buy to fit our Denon turntable. Jay took time to explain what was available and how they would sound. On his advice I purchased 2 Ortofon Blue ( one was a gift). We are very happy as they made a tremendous improvement to our listening experience. Excellent advice. Thank you Jay.
The guys that delivered the TV were very friendly and polite, as well as the guys that came to fit it today. They set it up for me and gave me good ideas to hide more wires.
Excellent friendly company with well informed staff.
Fast delivery handled with care and on time
My first contact was via phone with my fairly long list of questions about the latest FreeSat recorder boxes patiently answered - and this was on a Sunday afternoon. They were very helpful and having decided to go ahead and buy one, they sent me a link to pay online and I was able to drive to their shop in Brighton to collect it. Being able to buy and collect on a Sunday was a bonus as I was able to park behind the shop, in one of the 'pay at meter' parking spaces.
I was served by Joel who was very polite and new what he was talking about and the delivery was when he said
If all people were as polite as him behind the counter i would go shopping more often
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