Richer Sounds Reviews 135,419

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 24,820 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being welcoming, helpful, and knowledgeable, often going above and beyond to assist with product selection and setup. The products themselves are frequently highlighted for their quality and performance, with many people expressing satisfaction with their purchases, some even after decades of use. The service provided is often described as excellent, with consumers noting the efficiency, ease, and professionalism of their overall experience, including hassle-free returns and exchanges. Reviewers are particularly impressed with the quick and reliable delivery service, often receiving items within 24 hours, and appreciate the competitive pricing, especially with VIP membership benefits. However, some customers also noted isolated incidents where staff members were perceived as rude or dismissive, particularly when interacting with some customers. Additionally, a few people experienced issues with delivery companies, including missed deliveries or incorrect accessories, which led to frustration and cancellations.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, knowledge, and... See more

Product

Customers consistently note positive experiences with product, praising the excellent range and quality of... See more

Service

People report positive experiences with service, consistently praising the excellent and exceptional customer... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Price

Clients share positive opinions on price, with many reviewers consistently finding competitive and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The experience of visiting Richer Sounds, Lichfield, in our view, could not be beaten. Bernie was welcoming, helpful and listened to our views and questions. No pushy sales chat. Just helpful advice... See more

Company replied

Rated 5 out of 5 stars

A big thank you for all your patience & help. After two abortive attempts at trying to connect Bluetooth speakers to my Pro-Ject E1 BT turntable finally found speakers which connected easily. These... See more

Company replied

Rated 5 out of 5 stars

I visited the Glasgow store on 9 June 2026 looking for advice on purchasing a HI FI system, I spoke with David one of the Sales Advisors at some length and his help was oustanding,his knowledge help... See more

Company replied

Rated 5 out of 5 stars

I bought two Sonos Era 100 SL speakers from Richer Sounds, ordered online for collection in store. The price was the lowest I'd found, a good 15% less than the nearest competitor. Ordering was straigh... See more

Company replied


Company details

  1. #7 of 38 best companies in Hi-fi shop
  2. #12 of 191 best companies in Electronics store
  3. #4 of 48 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info


4.9

Excellent

TrustScore 5 out of 5

135k reviews

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Rated 5 out of 5 stars

Very good customer service appropriate…

Very good customer service appropriate information given and no sales pressure. We called in late Sunday just before closing but we were not rushed at all we returned later in the week to make the purchase and again excellent customer service.

3 June 2026
Rated 5 out of 5 stars

Amazing service from Richer Sounds

As always with Richer Sounds, I received top service from Jason at Leicester branch when buying some Sonos products. He price matched some expensive gear no problem and arranged delivery very promptly, all safely packaged up.

7 June 2026
Rated 5 out of 5 stars

The advisor who served us was great

The advisor who served us was great. He let us browse and didn't pressure us. We left the shop and came back later and asked to buy some speakers but he advised us to buy something else which turned out to be perfect for us. Customer service at it's best!

8 June 2026
Rated 5 out of 5 stars

Great service from Southampton

Great service from Southampton. I walked in thinking of buying one amp and walk out with another the Taga Harmony. Really appreciated the advice and service from Marc and it's a great piece of kit. I might have to look at speakers next...

8 June 2026
Rated 5 out of 5 stars

Had minor issues with my web order

Had minor issues with my web order , gave them a call and had next day delivery, sorted in space of 5 minutes.Fantastic customer service that others should take note of.would highly recommend buying from them.

8 June 2026
Rated 5 out of 5 stars

Great experience

Gilbert and the team were excellent.
Super helpful and great advice on turntable /amp / speaker options.
Gave them a lot of flexibility on budget etc and never felt they were trying to oversell. Guided me through the best fit for us and all delivered within 48hrs.

8 June 2026

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