The experience of visiting Richer Sounds, Lichfield, in our view, could not be beaten. Bernie was welcoming, helpful and listened to our views and questions. No pushy sales chat. Just helpful advice... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A big thank you for all your patience & help. After two abortive attempts at trying to connect Bluetooth speakers to my Pro-Ject E1 BT turntable finally found speakers which connected easily. These... See more
Company replied
I visited the Glasgow store on 9 June 2026 looking for advice on purchasing a HI FI system, I spoke with David one of the Sales Advisors at some length and his help was oustanding,his knowledge help... See more
Company replied
I bought two Sonos Era 100 SL speakers from Richer Sounds, ordered online for collection in store. The price was the lowest I'd found, a good 15% less than the nearest competitor. Ordering was straigh... See more
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Company details
- #7 of 38 best companies in Hi-fi shop
- #12 of 190 best companies in Electronics store
- #4 of 48 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
4.9
Excellent
136k reviews
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Exellent Service
I’ve purchased TV and other items from Richer Sounds over the years and because of the exellent service have always recommended family and friends to do the same This latest purchase for an elderly house bound friend who needed TV delivered and set up. All done and sorted on the phone and job done as promised Also 6 year guarantee
4 June 2026
Reply from Richer Sounds
Thank you for your wonderful feedback
Exellent service and kept up to date…
Exellent service and kept up to date during the process
Item delivered professionally and kept up to date on delivery time on the day
Thank you
Manchester branch
9 June 2026
Reply from Richer Sounds
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds
Thank you for your 5 star review!
Reply from Richer Sounds
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Everything was super easy and delivery was literally the next day.
Everything was super easy and delivery was also super fast. No issues or problems at all. Must give a shout out to the salesman who went the extra mile for me.
9 June 2026
Reply from Richer Sounds
Thanks for your feedback, great to read you were happy with our service.
Very helpful and went extra mile to…
Very helpful and went extra mile to find me the right product.
9 June 2026
Reply from Richer Sounds
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
End to end
The experience in-store was very good - helpful but not pushy - and the TV was delivered in 2 days. I had to exchange the wall mount and that was done without fuss, and then I was referred on to an installation service, The installation was performed smoothly and professionally. So all in all Richer sounds helped me to buy and install in an efficient, friendly way.
1 June 2026
Reply from Richer Sounds
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Customer for years
Love Richer Sounds. Been a customer for probably 30 years and no intention of changing. They’re the place to go. Keep doing what you’re doing.
9 June 2026
Reply from Richer Sounds
Thank you for your 5 star review, it’s lovely to read your comments.
Great service as ever
9 June 2026
Reply from Richer Sounds
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds
Thank you for your 5 star review!
Great service
Trav and Rob confirmed the delivery time slot in the morning on the day of delivery and then called half an hour before actual delivery. They were very friendly and polite and thankfully delivered three heavy boxes to an upstairs bedroom. A great service.
16 June 2026
Unprompted review
Reply from Richer Sounds
Thanks for your feedback, great to read you were happy with our service.
I had to order sight unseen as I could…
I had to order sight unseen as I could not leave home at the moment.
Steve at Exeter gave me a lot of time and good advice
9 June 2026
Reply from Richer Sounds
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds
Thank you for your 5 star review!
Ordered and arrived very quickly
Ordered and arrived very quickly. Excellent communication. Very good service.
9 June 2026
Reply from Richer Sounds
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
All the sales staff
All the sales staff , at all levels are courteous help full and conscientious people.
9 June 2026
Reply from Richer Sounds
Thank you for your wonderful feedback
Absolutely brilliant (as always)
Absolutely brilliant (as always). Good communication, good service and happy with the TV. Andie was fantastic.
Delivery was great.
9 June 2026
Reply from Richer Sounds
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great customer service
Great customer service. Quick, knowledgeable and efficient. Would strongly recommend.
9 June 2026
Reply from Richer Sounds
Thanks for your feedback, great to read you were happy with our service.
Great Value and personal service
Tom was very Knowledgeable and a great help. All went very smoothly with quick delivery and a great price. LOL sounds like a made up review but it's true.
9 June 2026
Reply from Richer Sounds
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds
Thanks for your kind review, we look forward to your next visit.
All in 1st class experience
All in 1st class experience, delivered with a smile. Superb product knowledge and a genuine enthusiasm in delivering customer satisfaction at the right price.
5 June 2026
Reply from Richer Sounds
Thank you for your 5 star review!
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