Richer Sounds Reviews 131,884

While outstanding customer service is simply a standard norm at Richer Sounds, it still deserves a 5-star mention. Literally buying a cheapest-of-the-cheap TV for a small space in my mum's ki... See more

I made an order from Richer Sounds online on 2 April. During the process of ordering my bank maintained that my first payment had failed. I successfully reordered. In the event both transaction succee... See more

My tv gave up the ghost fortunately with 6 months out of a 6 yr warranty remaining. They fully honoured the warranty and sent it off for repair. A week later I collected the fully repaired tv but on s... See more

The service I received from not one but four separate shops was fantastic . I wanted an item that was unavailable from website however there was limited items in the shop network . My local shop gave... See more

Richer sounds were recommended to me by my father in law, who’s been a customer for years. I ordered yesterday for click and collect. I received a phone call this morning to say it was ready... See more

Richard was very helpful in deciding what tv to purchase giving benefit from his experience. Its a pity that more smaller tv's were not on display to view (we don't always want to buy a 65" tv). I hav... See more

We we were looking to upgrade an old defunct blu-ray surround sound system and didn’t know where to start. Kevin at Richer Sounds in York was brilliant gave us some really helpful advice and recommend... See more

Found the monitor I wanted for the best available price. Website checkout pretty straightforward. Although I ordered on Thursday before Easter weekend, with expected delivery next working day (i.e. f... See more

I have bought so many things from Richer Sounds Hull, I am happy to accept the title of "all the gear , but no idea", I try to get the best even though I am deaf as a post. The staff are brilliant a... See more

First class customer service in the Glasgow Branch! Like visiting an old friend and made to feel welcome. zero pushy sales! You have an idea what you are looking for they will help you with the... See more

I Wanted to add a 'Pre-Amp' only option into my Fosi Audio desktop system, and Richer Sounds had the Fosi Audio ZP3 on an amazing offer. Making it, a superb 'value for the money' option. Great service... See more

I bought my television from a different Richer sounds shop in London (my second TV from the company) but after verifying my details Ben did not hesitate to help me with replacing a faulty remote on th... See more

Firstly a great price, free delivery to the store and clear communication with the store confirming when it was ready to collect. Quick and easy collection, pull up outside, pop in to show the invoice... See more

Rob and his staff are a credit to Richer Sounds that’s why over the years I have bought many items from the Southampton branch and continue to do so. They have a great deal of experience and knowledg... See more

Outstanding service from the Manchester team. Ryan was patient and very informative with my purchase. Very pleased with the price, and believe me I DID shop around - and quite confident that not o... See more

Stuart went out of his way to give us the best advice, suggesting that LG was the best picture and reliability at the moment. It was hard to change after many years of having totally reliable Panason... See more

I went to the York shop, and spoke with the manager, Joe, and we made an appointment for later that day. When we arrived, Joe had some HiFi separates in my price range ready. We listened to the sound,... See more

As always their customers service is unmatched. Order was placed online, they reserved the item in store for collection on the same day. Payment done at store. Due to large package they helped me get... See more

fantastic as always Richer Sounds in Chester are my go to for anything AV. Great prices (better than internet) but can actually speak to someone and get advice. Delivery next day as well. Really ca... See more

All very smooth, home delivery new Tv from web site. Definitely kept in loop. Had to wait a bit for delivery slot as have north Scotland address. Nothing unusual as it was Free. Hope to use Richer Sou... See more

Excellent service all round from the initial phone call to the prompt delivery. Olli was superb and very helpful - placed an order straight away with him and it was delivered the next day. The price... See more

I always enjoy shopping for hi-fi and AV products at Richer Sounds. They have a great selection of top quality products, at competitive prices, and regularly offer tempting discounts. I also love th... See more

false advertisement not happy with service

Efficient and professional staff. After I enquired about a certain television they called within a couple of days to say that they had moved it from the warehouse to the shop. Went in to look at it,... See more

Ordered my Denon AVR-X2800H Amplifier online just before Easter ,been on promotion for Easter. Very quick response from Richer Sounds, by Saturday I've got my new Amplifier installed at my place. Fas... See more

Great service, helpful staff, good prices. Excellent range of products. I have been buying from Richer Sounds for over 20 years, every experience is positive. The extended warranty a huge bonus.... See more

Excellent Service. My initial contact was with Ash who was knowledgeable and helpful. When I called back to confirm my purchase Ash was not in so I spoke with Steve who was brilliant as always. Althou... See more

Terry is a fantastic manager at the London Bridge branch and that I could not be more pleased with his leadership and how he takes care of what you’re looking for. Great leader fantastic person

As I have found every time I need to purchase a new TV , this is my 5th TV from the Newcastle store, the customer service & advice was excellent. The gentleman who served me was extremely helpful & h... See more

I’d like to leave a really positive review for Richer Sounds 🙌 On the day our TV suddenly broke, it was quite a stressful situation—especially since we had already chosen the exact model we wan... See more

I placed the order, no problems with the process, and my kit arrived the next day as I had been informed during the order process. You cannot ask for more. Truly excellent service, well done Richer... See more

Gareth and Karol were fantastic, I received a courtesy call 15 mins before arrival. They were polite, courteous and respectful. They even said hello to Hero our boisterous Beaglier.

Second Samsung TV with a backlight issues in the last 3 years. 3 years into this latest 6 year warranty period struggled to get hold of service help. Given a number I tried to call with no joy as of y... See more

Service and support with expert product knowledge was provided to me to assist me with the difficult task of choosing a new piece of HiFi equipment. Great people, service and support.Prices that are c... See more

Great Service and Help as ever. I always appreciate the help and advice from the team at Stockport. Collecting our new Humax was so easy and even then they were so helpful about how to install th... See more

Easy to order, staff on hand to help with any technical queries. Ordering online is great yes, but if you’re not sure what all the technical stuff is all about or which product is right for you, store... See more

After 20 years service my Cambridge Audio amp and CD player (also bought from Richer Sounds) finally failed and was swiftly replaced. The store in Exeter was more than helpful answering emails prompt... See more

I easily ordered what I needed online, was met by friendly staff at the shop who had the part I ordered ready for me. This is the third or fourth time I have used Richer sounds for high value items an... See more

Always deliver quickly, and are always helpful in store or on the phone. £10er extra for a 6 year warranty on my speaker is amazing, so much better than competitors who want to milk you with a monthly... See more

Ease of ordering online and fast delivery. Great price. Very pleased with my Pure radio CD player. Would definitely order from Richer Sounds again.

We went into Bristol shop to see about buying tv and had a friendly greeting and excellent service from Linda . She was very patient with us and we were very impressed. Tv arrived next day and it is j... See more

Great product detail, great price, simple process backed up by an excellent delivery company. Bought my last AVR from Richer 21 years ago! There's nowhere else really.

Ordered one day and delivered the next, by Parcelforce, a reliable courier company. Richer Sounds are a great company and their staff know their business. Five stars.

I was after cartridge for old timer PioneerPL 12d, upgrade for audio technica and vaguely in mind Nagaoka MP-100H , not sure would it be good match+ ignorance of compatibility , considering pre moun... See more

A very easy process, good staff in the shop, the delivery staff were fantastic, on time with the delivery, and offered some good advice,the product was in first class condition, very easy to setup, I... See more

As always helpful and supportive Advil from the Hull team.Laurie was professional but friendly ,being only too patient helping(over the phone) a79 year old technophobe to complete setup!

Had a wonderful experience with Ri her Sounds - Croydon, I was able to test the sound of the speakers and even compare them. Martin was very patient and informative and now I have a sound system I am... See more

We were updating our TV, I was unsure as to which TV to purchase. I spoke with Rob who was extremely helpful and helped me decide the correct tv for us . It is perfect for our lounge, great picture a... See more

Friendly, helpful and reliable. Much better than faceless online shopping. Very glad I chose them over online purchase from online only store. :-)

Ordered my TV 8 days ago, the delivery company they use is a bit of a joke, after several email confirming this that and the other, apparently you have to double confirm the delivery date etc, if you... See more

The staff at Richer Sounds were very helpful and advised me as to what equipment to buy. The equipment arrived yesterday (Thursday) on time. I had a query about something so I rang the shop and they w... See more

staff kept us informed when our tv would and did arrive and gave great advice and helped out when i had to make a call to the store for help setting up my tv