Came in to replace our amplifier (bought from Richer Sounds about 25 years ago!). Great service, as ever. Salesman was very knowledgeable and spent time working out what we really needed. First recomm... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Absolutely first class customer support. Real people who actually answer the phone, honestly care and genuinely know what they're doing. Below Martin's Private Bank, there is no one like them. I've sh... See more
Company replied
What a fantastic experience! Steve and Alan are two of the finest customer service colleagues to ever draw breath - what the former lacks in hair, he more than makes up for in charm, knowledge and cha... See more
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Called into Leicester branch, as my elderly turntable gave up.All staff exceptional, going above and beyond, without pressure to sell me something that was above my capabilities or budget. Found me t... See more
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Company details
- #6 of 38 best companies in Hi-fi shop
- #12 of 190 best companies in Electronics store
- #5 of 48 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
4.9
Excellent
139k reviews
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Always a great service
Always a great service. Did a click and collect and they were quick and efficient and carried the item to the car for me. I’ll always come here for my AV stuff if I can.
31 July 2026
Reply from Richer Sounds
Thank you for your wonderful feedback
Reply from Richer Sounds
Thank you for your wonderful feedback
Reply from Richer Sounds
Thanks for your great feedback and for supporting local business.
Only had my new tv and sound bar a day
Only had my new tv and sound bar a day, but so far so good. Had a great discount as well.
31 July 2026
Reply from Richer Sounds
Thanks for your kind review, we look forward to your next visit.
Knowledgable staff able to tailor items…
Knowledgable staff able to tailor items to my requirements
31 July 2026
Reply from Richer Sounds
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Listening room
Friendly and helpful staff. Had to wait a while as other staff were sorting boxes in the listening room. Once they were gone, staff took down from display and set up the two amplifiers that I wanted to compare. The staff were very knowledgeable about the amps (although they preferred the Arcam 5). I was given a soft drink and they left me to listen to the cds I brought with me. Not rushed, probably there for an hour altogether.
I chose the Audiolab 6000 amp, was given a good price and it was delivered two days later. All good.
31 July 2026
Reply from Richer Sounds
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great service for SVS SB1000 subwoofer
Great service. Item wasn’t in stock but arranged to get the SVS SB1000 subwoofer posted next day delivery
31 July 2026
Reply from Richer Sounds
Thanks for your 5 star review, we look forward to seeing you again next time
Very professional advice
31 July 2026
Reply from Richer Sounds
Thank you for the positive rating and feedback. We hope you enjoy the new purchase!
The Customer Experience team
Very impressed!
Couldn't have wished for a better experience. Knowledgeable and friendly staff, great range of products and competitive pricing. I recently purchased a TV from them and won't be going anywhere else when I upgrade my sound system.
31 July 2026
Reply from Richer Sounds
Thanks for your feedback, great to read you were happy with our service.
Trav did a wonderful job
Trav did a wonderful job. Called prior to let me know he was coming. Was kind enough to ask if we wanted him to remove his shoes. Very polite and courteous. Talked us through any aftercare enquiries and was quick to deliver.
7 August 2026
Unprompted review
Reply from Richer Sounds
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Richer sounds at Edinburgh branch
I found the guys at the store in chambers street, Edinburgh branch excellent, very helpful, friendly and professional, I will definitely be back, excellent service, and thanks again bowie that I spoke to the transmitter I purchased works great, thanks guys.
31 July 2026
Reply from Richer Sounds
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Quality
Great service and very knowledgeable about the product I was after will definitely buy from here again
31 July 2026
Reply from Richer Sounds
Thank you for your 5 star review, it’s lovely to read your comments.
Absolutely Love it
Absolutely Love it, best headset I've ever had and I've tried them all
31 July 2026
Reply from Richer Sounds
Thank you for your wonderful feedback
Great service and the guys at Gidea…
Great service and the guys at Gidea park know there stuff, would highly recommend 👍
30 July 2026
Reply from Richer Sounds
Thank you for your 5 star review!
I’ve dealt with Richer Sounds and they…
I’ve dealt with Richer Sounds for many years and they have always been helpful in sorting us out the best options for us.
There always competitive and knowledgeable about the product and make you feel comfortable dealing with.
31 July 2026
Reply from Richer Sounds
Thank you for your 5 star review!
Reply from Richer Sounds
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
I LOVE 4K
Decided to retire my twenty year old panny plasma, it was only 720p. Moved to a 65 inch TCL c8k and the picture is insane.
30 July 2026
Reply from Richer Sounds
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds
Thanks for your kind review, we look forward to your next visit.
Great product, price and Delivery
Great product, great price, friendly delivery driver on time.
27 July 2026
Reply from Richer Sounds
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
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