Richer Sounds Reviews 

Ease of website navigation, as I am easily out off by clunky sites. Stag at the shop we’re helpful and informative, offering good advice on my wishes moving forward.

Everyone at Richer Sounds is so friendly, normal, helpful - it’s a really good shopping experience, even on the phone. They know their stuff! Received a surprise pack of cables too which was very welcome, really makes a difference. Thanks Richer Sounds - I wouldn’t go elsewhere now. Prices are good too - I got a real bargain on my new Denon Hi-Fi!

Knowkedgeable, without being patronising. I really did need help and the gentleman whi served me was brilliant, friendly and not at all pushy. Delivered very promltly too.

Friendly professional service

Bought Wiim mini in store for £99, unpacked and tried it at home, but found it didn't fulfill my expectations. Returned it to the shop in original packaging within 48 hours. Despite my admission it had been unpacked and used, I received a full immediate refund with no quibble. As always, excellent customer service!

Excellent advice and service from Paddy and the Oxford team including flexibility to change my order. I really appreciated their ability to accurately predict when new stock would be available which was spot on!

Second time purchasing from this website. Really great service!

Amazing service, kept me updated and helped get the TV to the car. I love the 6 year guarantee included at no extra cost, it gives me full faith in my purchase

Whatever you spend there, £50 or£5000, you get same care by the staff. Very friendly, always have a few nice words to you.Small shop, but plenty of options.

Very helpful chap in Glasgow explained the clearance product and gave me a very accurate description of its condition.

Once I got it I realised I needed a sat dish upgrade to get 4 channel instead of 2 channel recording, which will cost more but I will organise.

Tom and the team stepped in around the CA Yoyo recall issue and went the extra mile to resolve as well as securing a similar response from the manufacturer
Altogether a very good outcome from a tricky unavoidable situation

The service at Richer Sounds has always been head and shoulders above that of other retailers. Having recently bought quite a humble television which we failed to set up, we've had two visits from Stuart who showed great patience and approachability in the face of our incompetence and launched us successfully into the world of digital TV.

Absolutely brilliant! Will never buy from anywhere else.

Needed some advice on a tone arm weight, guys where very knowledgeable and even found the one I needed. Delivered to my door. Thanks Lichfield Store!

Excellent customer care service by Alistair, I am very impressed, all the staff are very down to earth, professional, and friendly

I booked a time to listen to the machine I was considering buying. It was all set up and having been given operating instructions, I was left to listen to what I wanted. I wasn’t rushed. I bought it😀

Ordered the TV via the Bromley branch. The manager, Matt, together with Jerome and Paul, were excellent.
The TV was delivered by a 2 man TV, which arrived on the date/time specified.
I have reffered Richer Sounds to family & friends.

Spoke to someone in the shop by phone to check item was still available and they reserved it for me until I could pick it up. The stads were very helpful.

Ordering over the phone was easy, payment easy, delivery was quick but unfortunately was package was wrongly addressed. Fortunately I retrieved it but as this was the 3rd thing I’d ordered it was disappointing the address was wrong this time.

Very helpful with advice and demonstrating the products on show. Not so good when it comes to giving a fair trade in price despite the advertised trade up and save. I got a much better deal at a rival company.