Richer Sounds Reviews 

136,864
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 24,951 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, extensive product knowledge, and excellent advice, making interactions pleasant and productive. Many people highlight the exceptional service, noting the efficiency, ease of their overall experience, and the personalized approach received. Reviewers are particularly impressed with the competitive pricing, often finding the products to be the cheapest, and the prompt, free delivery service. The products themselves are frequently described as high quality and performing perfectly, with many consumers expressing satisfaction with their purchases. However, some customers also noted minor issues, such as unclear information about channel availability on certain TV models or unexpected technical requirements for speaker installations.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Product

People report positive experiences with product quality, price, and service, with many expressing delight... See more

Service

Users describe positive interactions with service, consistently praising the excellent communication,... See more

Delivery service

Consumers find delivery service to be positive, with many praising the speed and efficiency of deliveries,... See more

Price

Customers had positive experiences with price, consistently finding competitive and often the best prices on... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was served by Luke in Telesales who was patient & helpful. I've been a Richer customer since 1989 & NEVER had a problem - always pleasant to browse & purchase. Despite opting for free postage... See more

Company replied

Rated 5 out of 5 stars

I have bought quite a few bits from Richer Sounds over the years - I am a customer for life (probably). The Reigate branch is always full of interesting stuff and the refit is a real improvement.... See more

Company replied

Rated 5 out of 5 stars

Always buy tv/audio from Richersounds. Prices are usually the cheapest and their staff are all experts unlike other tv outlets. 6 year guarantee is also a bonus. The staff at the Romford shop are all... See more

Company replied

Rated 5 out of 5 stars

I desperately wanted a brand new specific Denon speaker to meet a very specific requirement. I phoned Richer Sounds on the off-chance that it could be provided. I then found the speaker was about to b... See more

Company replied


Company details

  1. #7 of 39 best companies in Hi-fi shop
  2. #12 of 193 best companies in Electronics store
  3. #5 of 48 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info


4.9

Excellent

TrustScore 5 out of 5

137k reviews

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4.9

All reviews

(136,864)

23,570 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good value

Delivered within 3 days

Good value, and excellent picture, ambilight adds wonderful dimension.

4 stars as it wasn't plug and play and had to visit FAQs to find that I needed to do a software update to access all channels.

30 June 2026
Rated 5 out of 5 stars

The staff at Richer Sounds Lichfield…

The staff at Richer Sounds Lichfield Branch were amazing and so helpful. They were also so friendly and gave me the advice/ information that I needed to purchase mu Samsung OLED TV. I couldn’t thank the staff there. Especially a Big Thank You to Dawn, Manager and Tom and James for all their help and support and most importantly their kindness.

30 June 2026
Rated 5 out of 5 stars

Delivery team Zak & Ian

Delivery team Zak & Ian provided excellent service today. They telephoned me shortly before the delivery and l was 10 minutes from home. They said no problem and were there just as l arrived home. A very smooth transaction.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Seb made the effort to what i wanted…

Seb made the effort to what i wanted like it was his own place and gave me a lot of options to what I was looking for and wasn't pushing me to get things that wouldn't work for me and was really helpful and productive with me asking questions when he suggested things that I wanted more info on I got the best stuff that I needed and wanted from him would recommend talking to him when it comes to systems

30 June 2026

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