Bensons For Beds Reviews 

322,493
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 25,613 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, knowledgeable, and friendly, offering assistance without pressure. The delivery service is frequently highlighted for its punctuality, clear communication regarding time slots, and the courteous nature of the teams. Many people appreciate the careful handling of items and the efficient assembly services provided by the delivery personnel. The products, including mattresses and beds, are consistently described as good quality, comfortable, and durable. Overall, customers report a very positive and smooth experience from in-store interactions to final delivery and product satisfaction.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness, helpfulness,... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the excellent and smooth delivery... See more

Product

Customers had positive experiences with product, often praising the quality and comfort of mattresses and... See more

Service

People report positive experiences with service, often describing it as excellent and helpful from start to... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and patience... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great choice and good discounts. Website and ordering very consumer friendly. Purchased bed base and mattress. Received regular updates on progress. Received 2 hr delivery slot 48 hrs prior to delive... See more

Rated 5 out of 5 stars

Easy website and ordering. Purchased a divan base and mattress at a discounted cost. Arrived within 3 weeks as stated. Easy to change delivery date/time to suit. Provided with regular updates. Give... See more

Rated 5 out of 5 stars

Our experience with Bensons Grimsby was nothing but exceptional, Lee was a diamond sales guy, what every customer wants, doesn’t pressure sell, lets the product and your choice do the sell he answers... See more

Rated 5 out of 5 stars

I ordered my matress in Blackpool shop without pressure and nice, kind staff - call Monica - she was helpfull, stresless and polite. All offer was amazing soon I will recieve my item soon. Already inf... See more


Company details

  1. #77 of 228 best companies in Bedroom furniture shop
  2. #41 of 115 best companies in Bed shop
  3. #27 of 85 best companies in Bedding Shop
  4. #28 of 86 best companies in Mattress Shop

About Bensons For Beds

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

322k reviews

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4.7

All reviews

(322,493)

24,127 reviews in the last 12 months

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Rated 5 out of 5 stars

First class service

Great choice and good discounts. Website and ordering very consumer friendly. Purchased bed base and mattress. Received regular updates on progress. Received 2 hr delivery slot 48 hrs prior to delivery so we could prepare. App to track, driver called 30 mins prior to delivery. Team were punctual, courteous, handled items with care and treated property with respect. Very pleased with quality of purchase, well packaged, good quality and very comfortable. Highly recommend Bensons

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Item as described and delivered on time. Great communication.

I've just submitted another negative review for one of Bensons for Beds competitors (with a name starting with a D) and what a completely and positive difference it was with Bensons.I'm just gutted I didn't order the beds with them as well (purely down to them not being the specific design I wanted at the time).

Item ordered online at a substantially better price than competitors could offer, delivered exactly on time when solid communication from both Bensons and the delivery company throughout. Item was also exactly as described.

Can't fault them and would happily use Bensons again on the future. Thank you.

26 July 2026
Rated 5 out of 5 stars

A great experience from Bensons for Beds

The whole experience of buying a new mattress was very good. We had discussed having a new mattress and happened to pass Benson while in a town nearish to where we live. The sales guy was very helpful. We tried various types of mattress, going back and forth several times before choosing what we wanted.

After completing the paperwork, we were contacted several times with updates on the progress of our order.

The day before delivery day, we were contacted by phone to confirm the time slot we had been allocated. On the day itself, we were able to track the delivery truck, and the driver contacted us around 30 minutes before they turned up at our door. Both guys were incredibly helpful in removing our old mattress, and installing the new one. They were fast, and very professional, at the same time being friendly and chatty.

Definitely not the cheapest providers on the market, but they offered an excellent service and great communication.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

What an amazing experience and it was…

What an amazing experience and it was made especially easy by the sales team explaining everything I needed to know about the mattress the bad care product about turning the mattress every month or so and just having a better understanding of what I was buying thanks to the sales team

30 July 2026
Unprompted review
Rated 4 out of 5 stars

Our new bed is very comfortable

Our new bed is very comfortable, we ordered our bed from the showroom in Inverness & the staff were so helpful, when the bed was delivered the two guys Steven & Wullie were just so good & assembled our new bed in no time. To be honest the whole thing from placing the order to having the bed delivered was an excellent. 10/10

31 July 2026
Rated 5 out of 5 stars

Great delivery and installation

So good to know approximate time of delivery. Delivery was totally trouble free with very friendly and pleasant drivers delivering. Bed base assembled quickly and any questions answered well. Excellent and cannot speak highly enough of such a great service.

31 July 2026

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