Bensons For Beds Reviews 

Great customer service from sales to delivery at a competitive price

On visiting your store in Stirling a lady approached me asking if she could help me.
I told her I was looking for mattress. She could not have been more helpful but not pushy. She took me round all the beds and told me to lye down and see what is the most comfortable. I even lay on a test bed.
For posture and df comfort. Before I selected the mattress which suited me. To y hi

Very helpful and informative

Great service on delivery and communication regarding delivery . Great customer service in store aswell. Only thing we were a little disappointed about was we had to pay two separate delivery charges as we ordered mattress and bed at different times. However they were delivered at same time but same team! Why did two charges need to be made??

Very good customer service within the shop from Linda and Lloyd. A follow-up call a few days after a visit and quote to let me know there were further offers on if that would be of interest to me. As it happens I had been tied between the decision to buy elsewhere due to costs but the followup call did actually win me back because I returned to store to discuss other options which resulted in my purchase. The 2 staff were great and very patient and helpful in providing quotes and finalising my order and also changing my delivery date when I realised upon returning home that the original date was no appropriate. All round happy and I am a returning customer as my previous bed was also from there so I do know quality and good service when I see it.

Very very good! Staff in the ship were very helpful and friendly, and when the bed and mattress were delivered they didn’t take long to build it. So overall very happy

Well what a great experience! Things have certainly moved on with Benson's since I bought from them in 2019. Appreciated the messages confirming the date promised was still honoured. Messages confirming my slot and what to expect. Delivery men were brilliant too.

Nice staff made. Very easy from ordering to delivering good service

Great service from start to finish

Arrived on time stated. Polite and friendly. Delivered to the room I wanted.

Having received great service in store, I was disappointed that the mattress I purchased developed two dips within the first few weeks of use. A technician inspected it and, although the dips were said to be within tolerance (which can apparently be up to 2.5 cm in the first six months!), he agreed that there was a manufacturing fault.

Bensons approved a replacement, but because I had concerns about the original model — and the one used in store also showed signs of poor wear — I didn’t want the same mattress again. They agreed to let me exchange it for a different one. The issue, however, was that my original mattress had been bought during a promotion that was no longer running, and I was charged an additional £200 (the original discount received). I was prepared to pay the extra £50 for the slightly more expensive mattress I chose, but I didn’t expect to lose the original discount when the fault was due to manufacturing and not any action on my part.
I would not recommend Bensons for Beds based on my recent disappointing experience.

Dear Bensons Customer Services,

I am writing to make a formal complaint regarding the completely unacceptable handling of my mattress delivery.

I paid approximately £1,800 for this mattress, in addition to paying £79 for delivery, and the level of service I have received is frankly stupid

My mattress was originally scheduled for delivery on 14 September. However, due to what appears to be a completely avoidable and incompetent error on Bensons’ part, the delivery was attempted at the wrong address because your company apparently failed to distinguish between the delivery address and shipping address.

This is not a complicated logistical problem. It is a basic delivery administration issue, and it is extremely disappointing that a company of Bensons’ size is apparently unable to get something as fundamental as a delivery address correct.

What makes the situation even more unacceptable is that, despite this being Bensons’ mistake, I have now been given a new delivery date of 14 October — an entire month later.

I have already spoken to your customer service team twice and have also raised a formal complaint, yet I am still being told that I simply have to wait until 14 October.

Why should I have to suffer the consequences of an error that your company made?

I have guests arriving at my property on 20 September, and I specifically needed this mattress delivered as originally promised on 14 September. I have already been waiting an unreasonable amount of time for this order, and I am now being told that I should simply wait another month because Bensons made an administrative error.

This is completely unacceptable.

I also find it extraordinary that Bensons can charge £79 for delivery and yet, when your own company makes a mistake, you apparently cannot arrange for the parcel to be redirected from Stockton-on-Tees to Ashton-under-Lyne, despite the fact that these locations are only around two hours apart.

What exactly am I paying £79 for if your company cannot provide even a basic level of delivery management and logistical support?

Your website promotes long warranties, premium mattresses and supposedly high standards of customer service. However, none of that means anything if you cannot actually deliver the product correctly and within the agreed timeframe.

At present, my experience with Bensons has been one of poor organisation, poor communication and an extraordinary lack of accountability.

I am therefore asking Bensons to resolve this immediately, not simply provide me with another generic response telling me that 14 October is the next available delivery date.

I require you to:

1. Locate my mattress immediately.

2. Arrange an urgent redirection/re-delivery to Ashton-under-Lyne.

3. Provide me with a confirmed delivery date before 20 September 2026.

4. Escalate this matter to a senior manager or the relevant delivery/logistics team.

5. Explain why my delivery address was not correctly identified in the first place.

6. Review the £79 delivery charge, given that the service provided has been completely inadequate.

7. Provide written confirmation of the solution and the exact delivery date.

I have spent £1,800 with Bensons and have paid an additional £79 for delivery. I should not have to repeatedly chase your customer service team simply to receive the product I have already paid for.

Quite frankly, the way this matter has been handled gives me very little confidence in Bensons’ ability to fulfil even the most basic customer-service obligations.

If this issue is not resolved urgently, I will be taking the matter further through your formal complaints process and will also be sharing my experience through appropriate public review channels. I will be making it very clear that the delay was caused by an error on Bensons’ side and that, despite contacting customer services multiple times, I was offered no meaningful solution.

I do not accept 14 October as an acceptable resolution.

I expect someone with the authority to actually resolve this matter to contact me urgently and arrange delivery before 20 September.

330658086 order number
I look forward to receiving a genuine solution rather than another standard customer-service response.

Yours sincerely,

Dr Swapnil Saraiya

please do not order from Benson they are very poorly defined company and I was strongly recommend not to order they have no experience in logistics they charge observed amount of money to deliver mattresses

Over the past few weeks, my wife and I made several visits to BENSONS for beds in Basildon,Essex.
On every occasion the staff were very helpful and professional. We ordered a new bed which was delivered yesterday. The delivery was on time, the two BENSON employees were efficient and very careful taking our new bed up stairs. They assembled the bed quicky, with a minimum of disruption. They also took away our old bed and any packing there was.
From our first time at the Basildon unit until yesterday's delivery the company have been very efficient and professional. I would not hesitate to recommend BENSONS for Beds to anyone. Brilliant..

The replacement mattress has a strange smell about it, unlike the one delivered previously.

The delivery men were impatient, even though they arrived approx 30mins before the start of the time slot at 13.32. They banged the door down twice and rang my mobile in space of 15-20 seconds, not giving me time to get downstairs. Then I opened the door and one of them was making a point of looking at his watch!

No customer etiquette or service like the last delivery lads previously, they could learn a lot from them!

Tim & Tina were very welcoming, excellent in their knowledge and we left very satisfied with our purchase

A absolutely brilliant lady.. she listened to everything.. and very obliging lady.. everything she said was very personal.. couldn't ask for a better service...

Plenty of choice easy on line ordering Good price.Choice of delivery day.

Very helpful and informative staff with a wide range of beds

Olivia was very pleasant and helpful, also patient. It was an enjoyable experience with a lot of laughs!

The service from when I entered the store to look for a bed to the delivery experience was first class. Everyone was helpful and friendly. I was kept informed every step of the way via several phone calls and emails. Nothing seemed to be too much trouble.