Bensons For Beds Reviews 

321,026
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 25,061 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful, knowledgeable, and polite staff who provide unhurried advice and make them feel valued without pressure. The delivery service is frequently highlighted as excellent, with teams keeping customers updated, arriving on time, and efficiently setting up products with care. Many people are very happy with the quality of the products, especially mattresses, finding them comfortable and suitable for their needs. However, some customers also noted issues with the delivery service, such as old mattresses not being wrapped for removal or protective material not being removed from new mattresses. A few other people also felt that sales staff could be pushy regarding protection covers, and some experienced poor communication and lack of follow-up from customer service regarding specific product requests.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness, helpfulness,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the punctuality,... See more

Product

Consumers find product to be positive, with many reviewers expressing delight with their new mattresses,... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent and very good from... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as excellent and the best... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After being recommended to Bensons I couldn't have been more impressed. In store Brad was helpful,knowledgeable & polite. He helped to get me the best deal for my money. Delivery service was second to... See more

Company replied

Rated 5 out of 5 stars

From start to finish a great experience. Tom in the Hull branch listened carefully to what we wanted gave us great unhurried advice. We did not feel pressured and came away feeling valued. We came awa... See more

Company replied

Rated 5 out of 5 stars

We told Marie what sort of bed we wanted and how it will be used quite infrequently. She showed us the options and didn't try to upsell us to a more expensive bed. Having initially just gone to have... See more

Company replied

Rated 5 out of 5 stars

Sales assistant Emma was very helpful in showing us different mattresses and which would be suitable for us as well as suggesting an alternative bed to what we were originally looking for and we are g... See more

Company replied


Company details

  1. #76 of 226 best companies in Bedroom furniture shop
  2. #38 of 113 best companies in Bed shop
  3. #28 of 85 best companies in Bedding Shop
  4. #29 of 86 best companies in Mattress Shop

About Bensons For Beds

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

321k reviews

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4.7

All reviews

(321,026)

24,249 reviews in the last 12 months

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Rated 5 out of 5 stars

Amy at Bensons for Beds Glasgow Great…

Amy at Bensons for Beds Glasgow Great Western, was very good in showing my wife the choice of beds that were suitable at a low level, for her to get into, due to her medical condition, and mobility.
Thankfully we found one that fitted the bill.

12 July 2026
Rated 5 out of 5 stars

Customer Service Outstanding

Staff in St Leonards/Hastings shope were incredibly helpful and knowledgeable from the start of the process through to the delivery. Thank you for making it an easy, smooth and pleasurable purchase.

10 July 2026
Rated 5 out of 5 stars

No Rush!!

Despite arriving 30 mins before closing time we had the personal attention of one of the salesmen who asked questions to work out what type of mattress might be most suitable for us. He then took us to see and try several different types so we could experience the different degrees of hardness/ softness until we found one that both of us found comfortable. Although we were aware that it was past closing time, we were never given the impression that we ought to hurry up - quite the contrary! Thank you for your help and guidance.
R & JB

11 July 2026
Rated 5 out of 5 stars

From the moment we walked in we did not…

From the moment we walked in we did not feel pressured. The salesman was very welcoming, helpful and didn't hurry us to decide.
The showroom was spotless and had lots of choice.
The delivery was quick and smooth.
Would definitely recommend and the mattress is very comfortable.
12/07/2026

9 July 2026
Rated 5 out of 5 stars

5/5 Stars

5/5 Stars! We had an amazing experience working with Josylyn. She was incredibly helpful, patient, and attentive to our needs throughout the entire process. She truly went above and beyond to answer all our questions and ensure we found exactly what we were looking for. Exceptional customer service—I highly recommend asking for Josylyn if you visit!

10 July 2026
Unprompted review
Rated 5 out of 5 stars

The delivery was on time

The delivery was on time, gave me perfect visibility as to where the guys were and then they delivered with no damage with good humour under this crazy heat. Couldn't ask for more really.

9 July 2026
Rated 5 out of 5 stars

We couldn't be happier with our new…

We couldn't be happier with our new mattress purchase.
We were welcomed by one of the sales team, Ali.
He was very helpful in explaining the difference between the variety of mattresses they have. He was patient, answered all our questions, and guided us to select the best mattress for a better night's sleep.
We highly recommend this shop and its professional approach!
Thank you Ali!

8 July 2026
Rated 5 out of 5 stars

Ladyluv …

From showroom staff (Stewart) to delivery guys. No problems whatsoever
Love headboard. Thank you Benson.

9 July 2026

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