Visited the perfume shop at the outlet village near tibshelf today and had a brilliant experience. The staff were friendly, knew their stuff, and helped me find exactly what I was after without any pr... See more
Company replied
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Review summary
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“I have been using The Perfume Shop in Exeter for almost 5 years, and I’ve always had a great experience. Liby has always understood my taste and preferences really well. Recently, I met Danny and Riy... See more
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Excellent service from The Perfume Shop. My order arrived quickly, was well packaged, and exactly as described. The prices were competitive and the whole shopping experience was smooth and hassle-free... See more
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We was served by Faye in the white rose store today and what a credit to your store, super friendly and personable! We had no intention of buying from the fragrance section but we did after chatting... See more
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Company details
- #34 of 109 best companies in Perfume store
- #62 of 215 best companies in Beauty product supplier
- #22 of 82 best companies in Cosmetics and Perfumes Supplier
- #39 of 129 best companies in Cosmetics shop
- #28 of 66 best companies in Flavours, fragrances and aroma Supplier
- #28 of 108 best companies in Hair product shop
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
United Kingdom
- help@theperfumeshop.com
- theperfumeshop.com
4.7
Excellent
175k reviews
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Reply from The Perfume Shop
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Faye was very helpful and patient while…
Faye was very helpful and patient while I was struggling to use my bank account. She very considerate.
9 June 2026
Unprompted review
Reply from The Perfume Shop
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Helpful staff and great choices
Didn’t have much idea about the fragrances to gift and was helped out by Tas. She recommended several perfumes and made the process really easy for me. Would definitely come here again for more.
9 June 2026
Unprompted review
Reply from The Perfume Shop
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
very poor so called customer service or lack of
I am extremely disappointed with the level of customer service provided by The Perfume Shop. I contacted the company over 24 hours ago regarding missing reward points that should have been applied following a recent purchase, yet I have received no response or acknowledgment.
As a returning customer who has made multiple purchases over time, I expect a basic level of communication and support when issues arise. The complete lack of response is both frustrating and unprofessional.
In my opinion, customer service is a clear reflection of a company’s standards and values. Unfortunately, this experience has left me with little confidence in continuing to shop with The Perfume Shop.
With many reputable alternatives available, including Allbeauty, Sephora, and Perfume Price, I will be choosing to take my business elsewhere going forward.
8 June 2026
Unprompted review
Reply from The Perfume Shop
Hello Dee,
We are sincerely sorry to hear that you have been disappointed with the service you have received and appreciate your patience whilst awaiting a response from our team.
We always aim to respond to customer enquiries within 24 hours. However, during periods of increased contact volumes, there may occasionally be a slight delay and we are sorry that this has impacted your experience on this occasion.
We truly value your loyalty as a returning customer and appreciate you taking the time to share your feedback. Please accept our apologies for the frustration caused.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Great service
Great found what I was after and was on sale at a good price , was sent out quickly good Overall service
6 June 2026
Unprompted review
Reply from The Perfume Shop
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Thank you for Tinia And Brad to helping…
Thank you for Tinia And Brad to helping me to choose The parfum. I like it.
9 June 2026
Unprompted review
Reply from The Perfume Shop
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had a very positive experience with Lina
Yesterday afternoon Lina served me and I have to say she is AMAZING!
Her customer service is absolutely IMPECCABLE!
She is very friendly and very kind!
She is also incredibly patient as she showed me a lot of fragrances.
I had a very positive experience with her!
I will definitely visit your store in Watford again to make other purchases when I need!
8 June 2026
Unprompted review
Reply from The Perfume Shop
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent visit today at the Perfume…
Excellent visit today at the Perfume shop in St James Quarter Edinburgh . Both Paul and Emma were very welcoming and very helpful, there assistance and answers to my questions were superb, both of them took time and helped me through my choices. Samples were provided to make the desired choice and I am delighted with them. Both Emma and Paul made my visit and the purchase very easy . Thanks to them for there help. 👍👍👍👍👍👍👍
9 June 2026
Unprompted review
Reply from The Perfume Shop
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Faye was excellent help
Faye was excellent help
And demonstrated great customer service
9 June 2026
Unprompted review
Reply from The Perfume Shop
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Serena is a very good service and she…
Serena is a very good service and she gave me the best experience I could possibly get and for me to have a fragrance that makes me smell amazing
9 June 2026
Unprompted review
Reply from The Perfume Shop
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very very disappointed
Very very disappointed. Ordered my husband a fragrance over a year ago. Keep chasing this up and nobody is helping me out. When I go in store they say call customer services and when I call them they say go in store.
Placed an order. Didn’t receive. Chased it relentlessly nothing happened. Asked for refund and again nothing! Basically TPS are stealers and have scammed me out of over 100£ with no product or refund!!!
Never will I shop or order from them again. Your customer service stinks and you think it’s okay to steal.
9 May 2026
Unprompted review
Reply from The Perfume Shop
Hello Aneesa,
We are sincerely sorry to hear how disappointed you are and appreciate the time you have taken to share your experience.
This is certainly concerning to hear, unfortunately, as there is no order number or email address associated with this review, I am unable to personally locate your case or look into what has happened.
Please be assured that our Customer Service team is here to support our customers and investigate concerns thoroughly. Where issues are raised, we carry out the appropriate checks and formal investigations to establish the circumstances and work towards a resolution wherever possible. Any decision reached by our team would have been based on the information and evidence available to them at the time of their investigation and in line with our policies and procedures, however, we are very sorry that your experience has left you feeling this way.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Ordered at 8pm Monday paid £6 next day…
Ordered at 8pm Monday paid £6 next day delivery for girlfriends birthday, now it’s 5 pm Tuesday and you have told me it’s not coming till tommorow, thanks she’s crying now ruined her birthday
9 June 2026
Unprompted review
Very helpful and polite staff
9 June 2026
Unprompted review
Reply from The Perfume Shop
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellentmrs experience
Excellent experience
Every time the customer service is way above the expectations
Today I’ve been served by Serbay and he was very polite, happy, efficient and so competent.
9 June 2026
Unprompted review
Reply from The Perfume Shop
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Tazneem @ The Perfume Shop, St David's Centre, Cardiff
At St David's Centre, Cardiff....Tazneem was amazing...so welcoming, lovely smile...." Hello, how can I help.."".....and then so helpful and patient with me.....what a credit she is to your company! 😊
Thanks Tazneem
Regards Phil
9 June 2026
Unprompted review
Reply from The Perfume Shop
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had a amazing service with Areen
I had a amazing service with Areen, she is amazing person
9 June 2026
Unprompted review
Reply from The Perfume Shop
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
We came for prom aftershave and happy…
We came for prom aftershave and happy with the service and aftershave
9 June 2026
Unprompted review
Reply from The Perfume Shop
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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