OSS World Wide Movers Reviews 74

From start to finish a stress free experience. Professional, friendly and thorough. Thanks to Sam for guiding me patiently through the process and a Thank You to Courtney and Carlos for their great work doing the packing and taking my belongings away for their upcoming journey to Germany. An overall fabulous service. Thank you a lot

The people at OSS were great and helped me in at all stages of planning my relocation. A big shout out to Jason who packed my 3D printer and made sure it wasn't going to get damaged.

The team was amazing, Ali, Courtney and the team made the experience easy, they packed with speed and looked after all our goods. The overall experience was great, good communication and would recommend to others

We had a fantastic experience with OSS and would highly recommend them to anyone planning an international move.

From start to finish, the team was professional, efficient, and genuinely pleasant to work with. Sam, Courtney, Carlos and Sunny were incredibly helpful and responsive throughout the process, they managed the packing and logistics with great care and expertise, and finally they handled the uplift with such professionalism and a positive attitude.

Their communication, attention to detail, and friendly approach made what could have been a stressful experience feel smooth and well-organized. Thank you, OSS, for making our overseas move so seamless!

Very happy with service and professional to deal with. Kept me up to date step by step with process and Anu was great in keeping me informed. Delivery day of my contents the crew were very helpful and my goods were delivered on time and in great condition.

Fantastic professionalism packing up my home in Sydney to move to Ireland. Thank you Metua for the early walkthrough & consultation, Melissa for handling all the paperwork & administration and Courtney, Carlos, Dean & Jay for packing everything up so safely & efficiently.
I can't recommend you highly enough, highly efficient, very friendly and took so much care.

~ Dianne

Thank you to OSS for your excellent Customer Service. You have been amazing with all the support provided.

I was kept informed throughout the whole process and all my queries were answered promptly. Each team were fantastic from the initial request all the way through to delivery of items at the very end. Well done team!

I loved working with Courtney, Ali, Dean and Jay. Hard working, really easy to get along with, helpful, careful, courteous and genuinely fantastic.

BEWARE! We shipped household furniture back to Indonesia. We paid A$12k for door-to-door service. Once in Indonesia OSS passes off the logistics to its "partner" company AGS Indonesia who sent us ANOTHER invoice for A$3k which they claimed was for local port charges, storage and truck delivery in order to get our furniture delivered. When we complained to OSS they pointed to their small print about "extra charges" being likely at the destination. Essentially, OSS passes off responsibility once they have got your money and does not care what happens at the destination. This business practice means OSS does not get involved in the corruption, extortion and 25% "extra costs" customers experience at the destination. We have moved across continents and countries for work multiple times and have used other global shipping companies and never encountered this practice before, we pay the quote and the shipping is delivered door-to-door. There should not be 25% extra charges if the "worldwide mover" handles everything smoothly. Our advice is AVOID this company and choose another global shipping operator.

We moved from Australia's Sunshine Coast to Christchurch, New Zealand and used OSS for our move.

Here is our experience:

The Good: Both the teams that packed up our home in Australia and unpacked in New Zealand were amazing. Super friendly and efficient, and none of our household goods were damaged during the moving process (except for mould; more on that below). They were a pleasure to work with.

The Bad: It took 6 months for our belongings to arrive in New Zealand. Our goods were only shipped after we implied to our move manager that we'd take further action, as we felt their business sales practices were misleading.

During an initial phone call with OSS World Wide Movers in October 2024, the sales rep told me it would take "up to" 10 to 12 weeks (about three months) for our goods to arrive in NZ, due to use of a shared groupage container. (Although they also indicated it might be much quicker.) Meanwhile OSS's website says that it can take 8 to 16 weeks. We were happy with that as a timeline.

The movers packed up our belongings on December 3, 2024. Given the timelines we had been told by OSS, we expected to receive our belongings by late February 2025/early March 2025 at the latest.

In the end, our belongings arrived on May 26, 2025. That means it took 25 weeks or 6 months for our goods to be shipped from Brisbane, Australia to Christchurch, NZ (which, let's face it, isn't a massive distance).

Our goods spent those six months in warehouse where the conditions were (to quote an OSS staff member): "warm and hot." In other words: Great conditions for mould and mildew. But, of course, one of the exclusions on the insurance policy we bought through OSS was mould.

Communications also weren't great. We received next-to-no updates from our move manager, unless I reached out to them directly.

In the end, we had to pay thousands to stay in an Airbnb because OSS failed to deliver our belongings within the advertised timeline.

Great company and people. Amazing service. Thank you. Highly recommended.

I recommend OSS, I was worried before organising an overseas move... it seemed overwhelming. I was moving my dearest stuff, inclusive of hifi things, paying a fair bit of money for it, etc. But it all went very well, all team members very super professional and helpful and flexible with delivery as well. I had to do a claim on one of my lamp as well, but the whole insurance claim process also went super smoothly, efficiently and in a friendly manner.

Melissa & her team (Scott/Cody/Josh) did a phenomenal job with the packaging of all our household items. Melissa also provided a very detailed inventory list of all items with reference to whom completed each item. Such excellent team work! Made my move less stressful! 👍👏🏆🥇

With OSS, We are moving our stuff from Melbourne to Dubai. Communication was promptly done, and the movers are working so efficient way to do the job- no extra hessle, no wasting time at allI will definitely recommend this service to the someone to move overseas

We were lucky enough to have Jesse and Candace help us on our uplift day and they were honestly unbelievable.
Candace came in early to help with the packing, and she could see we were overwhelmed so she just took control and helped us get organised; we couldn't have done it without her. She provided calmess in an otherwise stressful situation.
When Jesse and his colleague came, they came through and wrapped and packed everything that was left with professionalism and care for our items and provided great advice with an item that might not pass customs clearance.
Thank you for making our uplift so easy!

I had a deeply disappointing experience with OSS Worldwide Movers, and I feel compelled to share my frustration, especially regarding their lack of after-sales service and communication.

Although OSS initially offered packing services for my belongings, the majority of my items were not packed at all. Instead, the cartons I had packed myself were opened, with some crumpled butcher's paper placed on top and then re-taped. This lack of attention to detail was shocking, and it felt like they were cutting corners in a way that impacted the safety of my possessions.

When I raised concerns with the Brisbane branch, I was met with an unprofessional attitude from the branch manager. There was no sense of responsibility or concern for the services that had been promised but not delivered. The manager's communication was not only dismissive but also conveyed a complete lack of interest in resolving the issues at hand. It was incredibly frustrating.

Unpacking was another part of the contract, but this service was never provided. OSS's excuse was that my belongings were not being delivered to a home, so they don’t typically unpack anything. However, they couldn’t point to any part of the contract that mentioned this limitation. It was a flimsy excuse and added insult to injury.

As for the packing itself, it was shockingly inadequate. Many delicate and antique items were poorly packed, resulting in substantial damage to them during transit. I had trusted them with these items because they advertised superior care and attention to detail, but the reality was far from that. When I attempted to claim compensation through their insurance, OSS refused to pay the excess, despite their responsibility to ensure the safe transport of my goods.

Additionally, I was hit with unexpected charges for MPI inspection. OSS claimed that the New Zealand agent (NZ Movers) needed to add costs to cover their expenses for delivery into NZ. However, when I contacted MPI directly, I was told that the fees they were charging me were far higher than what MPI had actually charged them. This was yet another example of unnecessary upcharges.

In short, my experience with OSS Worldwide Movers was extremely negative. The extra charges, the mishandling of my possessions, and the terrible treatment from their staff have left me regretting choosing them for my move. I would strongly advise anyone considering using this company in the future to be wary. There’s a significant risk of extra charges, mistreatment of your belongings, and poor customer service that could leave you in a stressful and costly situation.

Just an update. I've had to claim insurance and have been told that QBE will be handling my claim however will not give me any contact details for who I can talk to at QBE. OSS said in the email they are no longer handling my claim but will not provide any contact details for anyone at QBE.

This is a reply to OSS response to my review today 12 June 2025.

Your response is inaccurate and misleading to the consumer. You were contracted to repack all of my boxes, which you did not. Opening boxes I had packed and merely putting a small amount of butcher paper on top is not repacking. As you are well aware, more than a lantern was damaged. There were multiple items of which I sent you photos of. On arrival into Akld my partner received the goods and no offer to unpack or remove any of the packaging was given. Clearly items unable to be unpacked in a container was not required but the larger items of furniture and other outdoor items wrapped, were not unwrapped or packaging removed. Do not let this company fool you with their response and argument. They have failed outrageously to deliver what was promised. The behaviours of their staff towards me were terrible, because I dared you complain and hold them accountable. Do not use this company unless you want a stressful, terrible and expensive experience.

Packing is quick, staff are friendly.

Great service by Gabbie who led us through the process well. Professional packing and unpacking, with all our items taken care of. Would highly recommend.