Richer Sounds Reviews 134,467

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 24,799 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, extensive knowledge, and non-pushy approach, ensuring a pleasant and informative shopping experience. Many highlight the exceptional service, noting the efficiency, accuracy, and speed from order to delivery. The product selection is well-regarded, with competitive prices often including extended warranties, making purchases feel like a great value. Reviewers frequently mention the fast dispatch and excellent communication regarding delivery, with many appreciating the prompt and courteous delivery teams. However, some customers experienced issues with delivery companies, citing delays or missed delivery times despite paying for expedited service. A few other people also felt that setting up products, particularly for older generations, could be challenging without additional in-person assistance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness, helpfulness,... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with their purchases,... See more

Service

People report positive experiences with service, often describing it as super, excellent, and first-rate.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Price

Customers had positive experiences with price, often finding competitive rates and good value, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

No messing around here. Ordered at an excellent price, kept notified. Delivery was arranged quickly. Day before the delivery was due, I was text a time window which was followed up by a call on the de... See more

Company replied

Rated 5 out of 5 stars

There's a reason Richersounds are still selling HiFi and AV equipment where others have disappeared. They have knowledgeable, friendly staff who aren't pushy. The staff are passionate about giving t... See more

Company replied

Rated 5 out of 5 stars

Item I wanted was in stock. Very fast despatch and good info from delivery company. As someone who does not understand, hates and fears modern technology, absence of instructions or user manual was... See more

Company replied

Rated 5 out of 5 stars

Efficient,accurate, speedy service. Good website. As an older person who recently bought a small smart TV struggled (but eventually succeeded) to set it up with all the QR & verification codes . Set... See more

Company replied


Company details

  1. #7 of 39 best companies in Hi-fi shop
  2. #12 of 193 best companies in Electronics store
  3. #5 of 48 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info


4.9

Excellent

TrustScore 5 out of 5

134k reviews

5-star
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Rated 5 out of 5 stars

Brilliant experience

Excellent communication. Friendly and very very helpful delivery drivers. 10/10 experience start to finish

29 May 2026
Unprompted review
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Reply from Richer Sounds

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

great tv and sound bar

extremely good service,have used them many times in the past and had the same helpful and courteous service from the staff, they delivered the items on time and the delivery men where also as helpful

29 May 2026
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Reply from Richer Sounds

Thanks for your feedback, great to read you were happy with our service.

Rated 4 out of 5 stars

prompt repayment when i cancelled my…

prompt repayment when i cancelled my position on the waiting list for the freely box

20 May 2026
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Reply from Richer Sounds

Thank you for leaving us your feedback, my apologies that the wait for the consignment of the Freely boxes proved too drawn out, which I appreciate is frustrating. I will of course feed this back to the supplier, as the last thing we want to do is let down valued customers in such a manner.

I'm glad the refund has since been quickly arranged, but should you need any further help or would like to discuss the issue further please do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

I bought a television at an extremely…

I bought a television at an extremely reasonable price, it was delivered sooner than quoted, customer services dealt with my queries about delivery and guarantees quickly and clearly. A very good experience.

22 May 2026
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Reply from Richer Sounds

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 4 out of 5 stars
Richer Sounds logo

Reply from Richer Sounds

Thanks for the feedback, and very kind comments about the Kingston team.

We look forward to seeing you again next time, and hopefully attaining that 5th star!

The Richer Sounds team

Rated 5 out of 5 stars

Great service and support

Purchased some KEF speakers with the help of Ben and his colleagues at the Southampton store. Ben arranged an in-store demo and made the whole process super easy. His colleagues were also kind enough to help me load the speakers into the boot of my car. Very good service all round.

23 May 2026
Unprompted review
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Reply from Richer Sounds

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

The staff are very friendly

The staff are very friendly, informative not at all pushy and offering very good value.

22 May 2026
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Reply from Richer Sounds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Offer was good

Offer was good. No issues. Rob who delivered equipment was very polite and helpful.

22 May 2026
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Reply from Richer Sounds

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Great service. My last purchase went through al…

My last purchase went through as usual without any problems. I’ve been shopping at Richer Sounds for a long time and the reason I keep going back apart from the great prices is because you only find out how good a company is when something goes wrong with a product. I’ve never had a problem with Richer Sounds Sheffield sorting things out as they provide a great service and another great reason to keep going back.

21 May 2026
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Reply from Richer Sounds

Thank you for your 5 star review!

Rated 5 out of 5 stars

Problem with a CD player

Problem with a CD player. Fixed (by the manufacturer) under Richer Sounds' extended warranty.

No fuss, no problems. Staff at Richer sounds (Croydon) were very helpful.

First rate service.

21 May 2026
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Reply from Richer Sounds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Excellent service once again at Richer…

Excellent service once again at Richer Sounds Chester.
Friendly, informative service from Sales Advisor, Joe.
Would highly recommend.

29 May 2026
Unprompted review
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Reply from Richer Sounds

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Equipment delivered on time

Equipment delivered on time. Gareth and Travis helpful and polite and kept me up to date re delivery timings

29 May 2026
Unprompted review
Richer Sounds logo

Reply from Richer Sounds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Excellent service from knowledge, friendly staff

There's a reason Richersounds are still selling HiFi and AV equipment where others have disappeared. They have knowledgeable, friendly staff who aren't pushy. The staff are passionate about giving the customer what they want and give genuine advice. There is a good selection of products, prices are competitive and many include a 6 year warranty

22 May 2026
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Reply from Richer Sounds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

A brilliant experience and I have…

A brilliant experience and I have already recommended you to friends. From ordering at a great price, to informed updates when I was to expect the TV, the delivery was when you said it was, when I found a price match, there was no hesitation. The smoothest order to delivery process, very happy!

21 May 2026
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Reply from Richer Sounds

Thank you for your 5 star review!

Rated 5 out of 5 stars

Phoned up about a new Sonos speaker and…

Phoned up about a new Sonos speaker and record player and John the manager sorted me out right there and then. Picked it up a few hours later. Great service.
Thanks Bazz

22 May 2026
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Reply from Richer Sounds

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

They are always very helpful and…

They are always very helpful and knowledgeable. They have good quality equipment and everything available, inlcuding cables.

2 April 2026
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Reply from Richer Sounds

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Knowledge

Knowledge, treated well by a person that made me feel as if i mattered, free parking at the Exeter branch Wow, and a quick free delivery

22 May 2026
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Reply from Richer Sounds

Thank you for your wonderful feedback

Rated 5 out of 5 stars

This is my third large purchase from…

This is my third large purchase from Richer sounds in Bromley
The staff are very knowledgeable and will not sell you a product if they don’t believe it would fulfill your criteria, for instance, I was looking at a set of speakers , KEF q7 metas, an noticed a set of speakers that were nearly £200 dearer , the salesman told me that the speakers I had in mind more than fulfilled the criteria I had laid out and in comparison he believed the KEF to be superior , I admire and respect this kind of honesty and integrity in a salesperson, it shows that it’s not just a fast buck and that they do indeed want you to have the best experience possible, I have received all of my system in good time and couldn’t be more pleased with the results! It sounds awesome , so to Tommy and Jerome I thank you both for
And will definitely purchase my hifi and TVs from Richer sounds in the Future
Regards
Keiran Pearce
Equipment purchased
KEF Q7 meta speakers
Roksan artissa integrated amp
Roxan artissa cd transport
Sony Bravia tv and soundbar

15 May 2026
Unprompted review
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Reply from Richer Sounds

Thank you for your 5 star review!

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