Vodafone UK Reviews 

138,655
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 42,863 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and knowledgeable staff members for providing great support during phone upgrades, contract renewals, and device setups. Reviewers note that store advisors consistently take their time to carefully explain available options and efficiently resolve technical problems with a very friendly attitude. However, some people mentioned frustrations when trying to reach human support through automated phone systems and online chat services. Many consumers also reported occasional challenges regarding unexpected billing notices, contract adjustments, and local network reliability issues that negatively affected their daily connectivity.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their professionalism, knowledge, and willingness... See more

Service

People report positive experiences with service, often highlighting helpful staff and great deals in store.... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that representatives were incredibly... See more

User experience

Customers consistently note positive experiences with user experience, highlighting helpful, knowledgeable,... See more

Product

Consumers find product to be positive, regularly securing great deals on new devices and upgrading their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My current Vodafone contract (unlimited calls/texts + mobile Wi-Fi) expired and I needed a new (cheaper) one. I got one thanks to Shane who did a fantastic job at locating & finding one for me, witho... See more

Company replied

Rated 5 out of 5 stars

Sabrina is absolutely amazing!!! Her service is unmatched after numerous calls to Vodafone I decided to try my luck and pop into store…. She managed to sort my problem and made it look so easy. I will... See more

Company replied

Rated 5 out of 5 stars

Thalia and Viv , were exceptional issue’with overseas phone resolved immediately to save my data charges a d the new Vodafone sim , got me back on board in UK Strongly recommend, good staff are t... See more

Company replied

Rated 5 out of 5 stars

I went to Vodafone on the weekend in Wembley and was served by a lovely gentleman Reeyan, who was smiley and happy to help. I had a few pricing queries on a phone contract and he helped me out and exp... See more

Company replied


Company details

  1. Mobile network operator
  2. Mobile Phone Shop
  3. Internet provider
  4. Phone and internet services
  5. Telecommunications service provider

About Vodafone UK

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

139k reviews

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Asks customers to review

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4.7

All reviews

(138,655)

40,969 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Joao was really helpful today.Great…

Joao was really helpful today.Great experience in-store today.My phone was stolen and joao helped me with a sim replacement which was a really stressful situation. He explored options with good sim deals and phone plans but was no pushy to sell anything additional. He should be commended for this service.

11 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Jenai,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic experience with Caleb

Fantastic experience with Caleb. Friendly, helpful and knowledgeable in all aspects of his work.

11 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Anne,

Thanks for the lovely review and fantastic support for Caleb.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

great service savers sorted my sim…

great service savers sorted my sim thanks

11 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Abin was very helpful kind and polite I…

Abin was very helpful kind and polite I was panicking! About paying an other bill I already paid from an old phone.

It come up on my Mobile banking about paying a bill off Abin reassured me that my mobile banking was wrong.

He sorted everything out for me what bill is coming up and my anxiety went down. He even got me a good deal on the next bill that is a good price.

I'm very impressed with Abin. He's a fantastic sales assistant.

11 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Kerri,

Thanks for the lovely review and fantastic support for Abin.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone



Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Indie was very helpful for getting me a…

Indie was very helpful for getting me a sim card. Thank you

11 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Asif,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Indie.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The service was fantastic

The service was fantastic
Waheed gave us an amazing deal
Very helpful

11 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Macey,

Thanks for the lovely review and fantastic support for Waheed.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Perfect example of a first class…

Perfect example of a first class service. Thank you for everything Tom. Reducing my home broadband plan was so very helpful

11 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Miss Spence,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful, Polite and Respectful

Helpful, polite and informative. I felt completely at ease and respected throughout my visit

11 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Terri,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Leanne a lovely young lady really…

Leanne a lovely young lady really knowledgable, quick and polite she is a star, second time I’ve been in and would go to Leanne going forward.

8 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Hel,

Thanks for the lovely review and fantastic support for Leanne.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone



Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience with storm

Great experience with storm

11 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey David,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Dylan

11 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Shane,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Dylan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Cristina Dinca

11 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Zana,
Thanks for the lovely review and fantastic support for Cristina.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from staff member Mark…

Great service from staff member Mark really pleased

11 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Rrbecca,

Thanks for the lovely review and the fantastic support you’ve shown for Mark.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I came into the Chichester branch today…

I came into the Chichester branch today in a state of panic and Brad was so calm and so helpful as soon as I explained my dilemma ...He also managed to get my costs down and I will come back asap to purchase a new phone ...Thank you Brad ..You have made my day 😊

11 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Carol,

Thanks for the lovely review and fantastic support for Brad.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Exceptional

After calling at various mobile phpne outlets, we called at vodaphone in meadowhall sheffield where we met the sales representative Dom. This was refreshing as through all our experience that day he was the only one able to give us clear and a real understanding of our needs. This for me wss refreshing, as most of the time I seem to know more than they do but on this occasion, I met my match. I would just recommend asking for Dom as from my experience this was unmatched by other companies. Pleasure to meet him and will definitely ask for Dom in future.

11 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you for your help Sailen

11 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Daryoush was very quick and helpful…

Daryoush was very quick and helpful setting up my phone line!

11 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Renee,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Received good service.

11 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey Linda,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jamie is very helpful

Jamie was super helpful and friendly and answered all my questions. Also got me into a reduced rate.

11 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

"Hey Tim,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Kye the fantastic

I was served by the fantastic Kye, got my issue sorted in no time. 10/10 customer service and went above & beyond to make life easier for me as I am a disabled individual. He deserve atleast a 0.5x increase in his wage. Wonderful work 👏🏾👏🏾

11 August 2026
Unprompted review
Vodafone UK logo

Reply from Vodafone UK

Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team

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