Just joined PureGym Clacton-on-sea. Very good range of exercise equipment and everything is brand new so very nice. Negative points: Changing rooms are small, some of the classes are too loud, disturb... See more
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Review summary
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What people talk about most
Reviews shaping this summary
It’s one of the best gyms you can go for in that price range. Easy access, even in busy hours you may find the gym and equipments available. Also offer wide range of fitness options and classes.
Company replied
I love this gym. They have added new equipment which is great but I wish they hadn't got rid of the extra lat pulldown, cable row and cable pushdown in the downstairs gym. I wanted to use the lat pull... See more
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I’ve been a regular at this gym for a while now and overall, I genuinely enjoy it. The space, the atmosphere, and a number of the staff are great, and the cycle/ride classes have been a big pa... See more
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Company details
- #14 of 16 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
United Kingdom
- www.puregym.com
3.9
Great
67K reviews
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was really quick and we both arrived…
The customer service is really quick and we both arrived at a mutually beneficial solution.
7 May 2026
Unprompted review
Reply from PureGym UK
Hi Warren. Thank you for taking the time to leave this review, we are really pleased to see it is 5 stars. Our Member Services team are always on hand to assist with any of your membership queries and we are glad to hear that your experience of this has been positive! Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Friendly staff
Friendly staff, lots of help and assistance. Good equipment...
13 February 2026
Unprompted review
Reply from PureGym UK
Hi Dave- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym
I've been a member now since January…
I've been a member now since January 2026, I love how spacious the gym is, your never waiting for equipment and staff are very friendly. I've also got a PT martin timmins at Pontefract branch who is really knowledgeable on nutrition, training, physio, and is really good in helping me achieve my end goal, I love that it is open 24 hours so you can get there at any time🙂
6 May 2026
Unprompted review
Reply from PureGym UK
Hi Louise- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere!
It’s great to hear such positive feedback regarding one of our PT's and how they have made a positive impact on your fitness journey so far. We'll make sure this feedback will not go unnoticed by the Gym Manager, and we hope you continue to enjoy using the gym overall! Thanks, PureGym
A really great value gym
14 October 2025
Reply from PureGym UK
Hi - Thanks for taking the time to leave this review, we're delighted to see this is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We are really happy to hear you enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym
Love the classes
Love the classes
Helps both physically & mentally
Instructors are all so friendly and push you to perform at your best but don’t go too far that stops the enjoyment!
Clean and welcoming environment
5 May 2026
Unprompted review
Reply from PureGym UK
Hi Karen. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts. Our app also has lots of features so that members can get the most out of their membership! It’s great to hear such positive feedback and that you have been loving your recent classes. We hope you continue to enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym
Puregym Teesside Park
Puregym Teesside Park - Easy to get to, free parking, lots of equipment, big space so not working out on top of each other. Clean and tidy, fee is very reasonable, not intimidating going alone, would highly recommend.
5 May 2026
Unprompted review
Reply from PureGym UK
Hi Vicky- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout, and we're glad to hear your experience of this has been positive! We are really happy to hear you enjoy using the gym overall and that you would recommend us to others! Looking forward to seeing you back soon. Thanks, PureGym
Couldn't access the gym tonight
Couldn't access the gym tonight, all fuelled up with nowhere to go. My app failed to load up,
I never received an email back regarding my pin. I work shifts, this isn't suitable for me and my lifestyle. Need 24 support.
5 May 2026
Bathrooms are out of order multiple…
Bathrooms are out of order multiple times a month - no working showers or toilets, signs on toilet doors say to go to macdonalds instead
5 May 2026
Unprompted review
THIS GYM DID NOT FEEL COZY
THIS GYM DID NOT FEEL COZY, FELT LIKE I WAS IN A HOSPITAL WAS TOO BRIGHT, ONLY WENT ONCE AS FELT SO UNCOMFORTABLE
1 July 2025
Reply from PureGym UK
Hi Sarah- Thanks for taking the time to leave this review. We are always keen to receive feedback so we can improve our services! We'd love to talk to you in more detail, so if you have any further feedback the best way to pass it on for practical action is always to get in touch with the Gym Manager directly. You can approach them in the gym or email them using the contact information on the gyms homepage on our website. Please be assured all feedback will be taken into consideration for updates and improvements so we can continue to meet our members needs. Thanks, PureGym
Poor cancellation process, incorrect direct debit charge, and no refund despite clear evidence
I am writing this review to share my experience with PureGym’s cancellation process, direct debit handling, and refusal to refund a payment that I consider to have been taken incorrectly.
I contacted PureGym by email five days before my direct debit was due, making clear that I wanted to cancel my membership. Despite this, the direct debit was not cancelled, and I was still charged. I was later told that I would not be refunded, even though I had contacted PureGym before the payment was taken and had made my cancellation request in advance.
This has been particularly frustrating because my account had also been frozen. Instead of the cancellation being processed, I was charged the full monthly membership fee, plus the freezing fee on top. The total amount taken was £39.99, despite the fact that I had asked to cancel altogether five days before the direct debit was due.
In my view, this meant I was charged for a service I had not intended to continue using and had already taken steps to cancel. The issue was not simply that a payment was taken; it was that I had already notified PureGym in advance, the direct debit was not cancelled, and I was then told I would not receive a refund.
As PureGym did not resolve the matter, I had to raise a dispute with Barclays. I provided screenshots and evidence showing that I had contacted PureGym before the payment was due. Barclays reviewed the evidence and closed the claim in my favour.
This experience has left me with no confidence in PureGym’s cancellation process. In my case, the process was not straightforward, the direct debit was not stopped after I requested cancellation, and I had to involve my bank to recover money that should not have been taken in the first place.
I consider this unacceptable customer service. Customers should not have to dispute direct debits with their bank after providing notice of cancellation. A cancellation process should be clear, reliable, and fair, particularly where direct debit payments are involved.
Based on this experience, I will not use PureGym again. I would also advise others to be very cautious when cancelling, to keep screenshots of all communication, and to monitor their bank account carefully. In my case, the cancellation request was made in advance, yet I was still charged £39.99 and refused a refund until Barclays resolved the dispute in my favour.
4 May 2026
Unprompted review
PureGym Elgin Excellent Staff and…
PureGym Elgin Excellent Staff and members
Gym is clean (the lass works hard), well equipped and folk are friendly and helpful when you need help reaching stuff. Nothing is too much bother for staff or general members of PG
5 May 2026
Unprompted review
Reply from PureGym UK
Hi Paula- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym
Puregym is what it says it is
Puregym is what it says it is. A gym, no hustle, no nothing.
8 August 2025
Reply from PureGym UK
Hi Mark. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall and we look forward to seeing you back soon! Thanks, PureGym
This is a Great Gym
This is a Great Gym. No frills but great value for money for the price. I would highly recommend to anyone who maybe looking for a gym that costs about half the price of some of the other providers.
5 May 2026
Unprompted review
Reply from PureGym UK
Hi Gary- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We are really happy to hear you enjoy using the gym overall and that you would recommend us to others! Thanks, PureGym
Shawlands is great gym full of great…
Shawlands is great gym full of great equipment and staff are always really helpful, classes are informative and staff are very professional in demonstrations, warmups and cooldown. The cleanliness of the gym is really good. The memberships for puregym are affordable.
5 May 2026
Unprompted review
Reply from PureGym UK
Hi Michael- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We also always aim to wide range of equipment so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym overall and we hope to see you back in class soon! Thanks, PureGym
Susie is a great manger here and always…
Susie is a great manger here and always tidying up and offering great classes and running charity Events and offering a nice positive community and support to make everyone welcome! I recommend her Zumba class! I think the company itself need to invest in some better machines for this location to be in line with the other commercial gyms! Such as one of the lying leg curl machines and some callisthenics bars
5 May 2026
Unprompted review
Reply from PureGym UK
Hi Meg. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts. Our app also has lots of features so that members can get the most out of their membership!
We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio. If you have any other/specific suggestions for equipment in your gym, please approach the Gym Manager and they'll be happy to discuss this further! It’s great to hear you have been loving your recent classes and we hope you continue to enjoy using the gym overall! Thanks, PureGym
Cumbernauld PureGym
I use the new Cumbernauld PureGym and really enjoy the classes and atmosphere. The instructors are all fantastic. I did a strength class with Zander on Sunday and he had obviously put a lot of thought into the layout of the circuit to make it feel smooth moving from one exercise to another. It was hard but really enjoyable.
3 May 2026
Unprompted review
Reply from PureGym UK
Hi Michelle. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear such positive feedback regarding one of our PT's and that you enjoyed your recent class! We hope you continue to enjoy using the gym overall and see you back in the class soon! Thanks, PureGym
Dealt with Emma in customer support who…
Dealt with Emma in customer support who was extremely helpful and efficient
4 May 2026
Unprompted review
Reply from PureGym UK
Hi Peter- Thank you for taking the time to leave this review, we are really pleased to see it is 5 stars. Our Member Services team are on hand to assist with any of your membership queries and we are glad to hear that your experience of this has been positive! Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Reply from PureGym UK
Hi Sebastian. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you continue to enjoy using the gym overall and we're thrilled to have you as a long-standing member! We value your continued support and we look forward to seeing you back in the gym soon! Thanks, PureGym
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