Airport Parking Luton  Reviews 3,354

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and reliability, highlighting the convenient location and the prompt, frequent shuttle buses to and from the airport. Many people also commend the friendly and helpful staff, as well as the excellent value for money. The overall user experience is described as smooth, stress-free, and well-organized. However, some customers encountered issues with signage, making it difficult to locate the car park or their vehicle upon return. A few reviewers also mentioned extended waiting times for shuttle buses, or that the bus provided was too small. Additionally, some people reported unexpected additional fees for larger vehicles and found the staff unhelpful in resolving these issues.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many praising the quick and efficient shuttle bus... See more

Location

Customers had positive experiences with location. Many reviewers found the car park easy to locate,... See more

Staff

Consumers generally express satisfaction with the staff. Many reviewers highlight the staff as friendly,... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the process... See more

Price

People report positive experiences with price, often finding it very competitive and a cheaper alternative to... See more

Based on these reviews

Rated 5 out of 5 stars

Booking was easy and when we arrived they was expecting us and even held the transfer coach up for a minute or two for us. Coming back nice and easy to find and dropped us off near our car. One constr... See more

Rated 5 out of 5 stars

Easy to find using postcode into satnav. Greeted on arrival by friendly staff who showed me which bay to park in. Waited just a few minutes for bus & once left car park just few minutes to terminal.... See more

Rated 5 out of 5 stars

Really easy to locate and within minutes of the airport. Instructions on return were clear and when calling the number provided, my call was picked up in seconds. Would definitely book parking here ag... See more

Rated 5 out of 5 stars

Excellent experience all round! Super close to the airport, greeted on arrival to the carpark with clear instructions and bus service within 5 minutes of parking up. The minibus was also waiting at th... See more

Rated 5 out of 5 stars

There was good communication and when they realised the bus that was sent was too small for everyone they immediately requested a larger bus to be sent . Could be improved with some better lightin... See more

Rated 5 out of 5 stars

I parked here when I went on my recent holiday. For some reason the drivers window hadn't closed properly - which I hadn't spotted! Luckily when the team were doing the rounds they spotted it and cove... See more

Rated 5 out of 5 stars

Very efficient and we always use them when flying from Luton. Close proximity to the airport with frequent buses to transfer you. The only thing is sometimes as an OAP, help to put our suitcases in an... See more

Rated 5 out of 5 stars

Friendly staff greet you and direct you to your parking area. Shuttlebus was ready and waiting and only a 2 minute drive to airport. Easy collection upon return from directly outside airport and shutt... See more

Rated 5 out of 5 stars

This was my first time using this service, so I have to admit I was a bit nervous. However, everything went smoothly. From the drop-off, where I was clearly told where to park and had my questions... See more

Rated 5 out of 5 stars

I used Premium Parking Luton for the first time and had a great experience. Great price. It’s very close to the airport, with only a 5-minute transfer. On the way to the airport, one bus had just... See more

Rated 5 out of 5 stars

I left my car with Airport Parking Luton Eaton Green for a week using their Park & Ride service, and the whole experience was smooth from start to finish. Booking was easy and everything was c... See more

Rated 5 out of 5 stars

Apart from the vague instruction which caused us entered the wrong car park, everything else went smoothly. The misunderstanding was quickly resolved with clear instructions on exiting the car park wi... See more

Rated 5 out of 5 stars

Great parking experience. Easy to book. You can park and keep your car keys. Fast transport to front of the terminal and same pick up place. No waiting and short transfer ( under 5 minutes).

Rated 5 out of 5 stars

We had a fantastic experience with our car parking, and we would use this service again. There was a very small price difference between parking our car ourselves and the meet & greet service. I... See more

Rated 5 out of 5 stars

I did have some issues when I changed my booking online which resulted in not being expected on arrival although I had the paperwork to prove the change. Fortunately, this was very quickly sorted b... See more

Rated 5 out of 5 stars

Really helpful when sat nav directions were slightly out. Very helpful on arrival and quick to reply to call made once cleared customs. Would definitely use again.

Rated 3 out of 5 stars

Overall the parking experience was satisfactory until our return. Unfortunately, I had accidentally entered the incorrect inbound time as 11:30 instead of 23:30. As a result, I was required to pay... See more

Rated 1 out of 5 stars

Although we've had no issue during the parking period, the issue came upon arrival: we had a 3 hour flight delay&contacted them to inform&ask if we'd need an extension. WE WERE TOLD TO PAY 30£ EXTRA F... See more

Rated 5 out of 5 stars

Very convenient and fast shuttles to and from airport. There's nothing better than parking your car to the airport while on holiday

Rated 2 out of 5 stars

As convenient as it was to park and ride, with polite staff members, I did come back to a car with the rear bumper's right-hand panel hanging out on Monday, February 9th. Luckily, the clips weren't br... See more

Rated 5 out of 5 stars

Excellent service waited no time at all for the courtesy bus allocated parking on arrival friendly guys in cabin while we sheltered from the rain

Rated 5 out of 5 stars

This service is brilliant. Easy to book. Just drive in and your guided to parking space. Then hop in the small transport bus and your at the airport in approx 5 mins. Your given a phone number to c... See more

Rated 5 out of 5 stars

Very easy. Your directed straight to a parking area. Buses are very prompt and take you straight to departures. On arrival you show your card and the bus takes you back to the car park. Bus journey is... See more

Rated 1 out of 5 stars

I have booked parking for a week via a compare site with this company and paid around £100 , however when i have returned i needed a receipt in order to put that on company expenses, really rude guy w... See more

Rated 5 out of 5 stars

Absolutely very trustable. Stress free , and staff very helpful absolutely recommend . Pick and drop off very smooth 2 mints drive from the airport .

Rated 5 out of 5 stars

Easy to find location. On arrival I was told which bay to park in. A mini bus arrived promptly which took me outside departure/arrivals within 5 minutes. Went to same drop off area on the way back a... See more

Rated 5 out of 5 stars

Second time I have used this car park and in both occasions the staff have been very nice. The staff direct you to a parking area. The shuttle buses are clean and regular. I have no complaints about a... See more

Rated 5 out of 5 stars

The whole process from booking, to drop off, and collection the car was great. Staff were friendly and helpful, making the start and the end of the holiday stress free. Highly recommend this service a... See more

Rated 5 out of 5 stars

We found this service super reliable and easy. On arrival we were directed to the bay where we should park, then we got straight on to the bus for a 4 minute drive to the airport. When we returned the... See more

Rated 1 out of 5 stars

Don't expect help if there's a problem. UPDATE Have been offered a discount on next booking but no response to asking how to claim it! I have previously used APL and had no issues at all. Ho... See more

Rated 5 out of 5 stars

Easy to book, easy to park. Called the number given when we had collected our baggage and waited for about ten minutes. Would definitely use again.

Rated 5 out of 5 stars

Seamless well organised parking. Good customer experience being greeted by a human being on arrival, directed where to park, when then bus is due to transfer to airport. Pick up directly outside the t... See more

Rated 5 out of 5 stars

Easy to find parking very close to Luton Airport. A minibus runs you to the airport which is a few minutes away and picks up as well. Great experience parking with this company.

Rated 5 out of 5 stars

Hi recently parked my car here for a few days away with France so much cheaper than parking at the airport car park. AirPort shuttle bus was promt and on time and go us to the airport within 5 mins on... See more

Rated 5 out of 5 stars

very good service before you call they are already there waiting for you to take you to the car. I really recommend them Excellent service!

Rated 2 out of 5 stars

On arrival back to Luton, we rang the number to let them know we was ready. We was told a bus would be sent in 2 minutes. 40 minutes later and a lot of fed up people a small bus arrives, no where nea... See more

Rated 5 out of 5 stars

Booking was easy and transport to and from the parking location to the departure area was quick. The cost was also very competitive

Rated 5 out of 5 stars

It was very easy to find, pleased with the experience, quick transfer to and from the airport , no extra fees . Recommended

Rated 5 out of 5 stars

Easy to book. Easy to find. Really helpful people taking the car and then again, very helpful on return. I had texted them before we flew back as flight was delayed and they were very communicativ... See more

Rated 5 out of 5 stars

Quick efficient service.They returned my car within 20 minutes when I called to say my flight was cancelled.

Rated 1 out of 5 stars

I waited for the bus for 20 minutes when it came I waited another 20 minutes parked in the airport. When I got to the parking lot I asked some questions there, an Indian, number on the car I told him,... See more

Rated 5 out of 5 stars

So easy to find .. friendly staff ready to accept my car. Close to the terminal. I paid for the car to be washed and it was excellent and reasonable price. Will use again

Rated 5 out of 5 stars

Very happy with the parking, bus was ready to take us to the airport & collect, very friendly & polite staff.

Rated 1 out of 5 stars

Awful reception unclear where to park. Car damaged on return and company unwilling to engage or take responsibility.

Rated 5 out of 5 stars

Excellent service very polite and welcoming on arrival. Less than a 2 minute drive to the front entrance of the airport

Rated 4 out of 5 stars

The park and ride service was firstly amazing value for money, better than any other airport parking in the area. The car park was easy to find and so simple. The bus service to the airport was quick... See more

Rated 5 out of 5 stars

We have used this parking space a couple of times and would highly recommend. Close to airport and transfers all the time

Rated 5 out of 5 stars

Great company , very helpful and polite staff . Bus there promptly to go to the airport . Busy on return , but although first bus was full , another arrived soon afterwards . Top marks !

Rated 1 out of 5 stars

There was no automatic system to recognize what vehicle I would be arriving with. When I arrived, I was asked to pay an additional fee because my vehicle was apparently classified as a large vehicle.... See more

Rated 1 out of 5 stars

I found the staff at desk rude and unhelpful and just wanted more money due to a delay despite having insurance against this. No need for the rudeness and excessive charge. 10 days parki bff was che... See more

Rated 2 out of 5 stars

Although a cheap option for parking at Luton air port, unfortunately the experience didn't meet basic requirements. I used the facility for a snowboarding trip at the end of February, the bus provide... See more

Rated 5 out of 5 stars

Once we found it, great car park close to the airport. Everything was very smooth and shuttle ran immediately.


Company details

  1. Valet parking service

Written by the company

Airport Parking


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Exceptionaly good

Great place to park, stones throw from airport quick and easy parking ,2min shuttle drops you right at terminal doors
Same on return will defo use again give this place 5 stars

3 March 2026
Unprompted review
Rated 1 out of 5 stars

My car has been used while I was away

My car has been used while I was away
Inside there was an empty thermal mug and a car charger
The radio station had been changed and there was a quarter of a tank of fuel missing
I asked for a refund but no one has got back to me

11 March 2026
Unprompted review
Rated 4 out of 5 stars

Im a disabled person

Im a disabled person , asked the guy if I can park in disabled bay which is wider etc, he refused straight away and told me to go on top of the parking and park in very tight space .

8 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience all round

Really easy to locate and within minutes of the airport. Instructions on return were clear and when calling the number provided, my call was picked up in seconds. Would definitely book parking here again and would recommend to anyone flying out of Luton for affordable and convenient parking.

6 March 2026
Unprompted review
Rated 2 out of 5 stars

Drop is fine

Drop is fine, however when you arrive back and have to wait over 30 minutes for the transport back to the car park, after being told twice, it’s on its way and it will be a few minutes. Then when it arrives you end up sitting on it going nowhere for over 10 minutes so far! Not good enough get more minibuses guys!

18 March 2026
Unprompted review
Rated 1 out of 5 stars

I waited for the bus for 20 minutes…

I waited for the bus for 20 minutes when it came I waited another 20 minutes parked in the airport. When I got to the parking lot I asked some questions there, an Indian, number on the car I told him, I'm not on that list, well in 2026 you walk around with the papers, a tablet put reg no and you found out everything. After I got angry I went to the car when I go out to the gate aaa yes I found it, and parked at PREMIER or whatever the hell it's called at the more expensive one

10 March 2026
Unprompted review
Rated 5 out of 5 stars

All good

All good, easy to book, easy to find, easy to pick up easy price to pay too with my blue light discount. Thank you

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Really smooth visit

Really smooth visit. Straight into a space and immediately onto the bus.
When I got back the bus was waiting. Straight on and back to my car in minutes.
Will definitely use again

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Very easy

Very easy. Your directed straight to a parking area. Buses are very prompt and take you straight to departures. On arrival you show your card and the bus takes you back to the car park. Bus journey is only 2-5 minutes. Very good experience.

4 March 2026
Unprompted review
Rated 2 out of 5 stars

Shuttle Bus Luggage Capacity

Although a cheap option for parking at Luton air port, unfortunately the experience didn't meet basic requirements. I used the facility for a snowboarding trip at the end of February, the bus provided simply wasn't up to the job of moving people and luggage (Snowboard bag) from car park to terminal, the transfer wasn't busy by any means. I was verbally informed that moving large sports equipment wasn't in their remit and on the return journey I would have to leave the snow boards at the dropoff/pickup area and collect at a cost to me.
For me this is a standard requirement for any winter holiday service provider, the ability to move luggage from car park to terminal. I've double checked the guidance and advice received via email and on the website, I can't see anywhere this is stated.

28 February 2026
Unprompted review

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