We visited the Blackburn stores for a pair of walking shoes for my wife. She had a pair in mind, which she tried but a lively gentleman, Norman came up with other options. He was very knowledgeable &... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
VERY WELL PRESENTED STORE. A MEMBER OF THE STORE TEAM (LEWIS) WAS VERY HELPFUL WHEN WE PAID FOR OUR ITEMS. SORTED US WITH A NEW MEMBERSHIP CARD (AS WE HAD LOST OURS) AND ALSO UPDATED MY EMAIL ADDRESS... See more
Company replied
Ordering items online from Go Outdoors is just what I would expect it to be - straight forward and easy with the order being delivered to my nearest store (Grimsby) in reasonable time. However, I can... See more
Company replied
My son wanted to go to Go Outdoors to get a new coat for starting college. I on the other hand thought it was a bad idea and had very low expectations. My son was right and I was wrong! The staff were... See more
Company replied
Company details
- #61 of 80 best companies in Camping Shop
- #60 of 119 best companies in Activewear shop
- #69 of 92 best companies in Bicycle Shop
- #4 of 5 best companies in Climbing club
- #7 of 7 best companies in Horse-Riding Service
- #22 of 37 best companies in Running Shop
About GO Outdoors
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Written by the company
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Contact info
United Kingdom
- 0330 008 1555
- www.gooutdoors.co.uk
4.5
Excellent
271k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great service
24 August 2026
Reply from GO Outdoors
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Always great products and pricing.
29 August 2026
Reply from GO Outdoors
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Great Experience.
Looking for advise on a new pair of boots, went to Go Outdoors. Jonathan couldn’t have been more helpful, advising not only on the likely problems of my old boots but options for new boots across the price range. This was the second time Jonathan has helped with a purchase in the last six months. No pressure just a genuine wish to help. Thank you.
7 September 2026
Unprompted review
Reply from GO Outdoors
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Thank you James E. Great customer service!!
I visited MK store a couple of weeks ago as I needed a part for my airtent pump. I was helped by James E who spent time with me going through all the attachments and sizes. He very kindly gave me a replacement from the store cupboard. I didn’t expect that and really appreciated it as I didn’t need to buy the whole thing. Thank you James :)
19 August 2026
Unprompted review
Reply from GO Outdoors
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Beyond useless
Bought membership - couldn't use membership on website - emailed customer services - didn't respond - had to take an hour long diversion on my journey to get what I wanted. Incredibly poor.
21 August 2026
Karen from the shoe department is…
Karen from the shoe department is extremely helpful and knowledgeable.
5 September 2026
Unprompted review
Reply from GO Outdoors
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Items arrived promptly
Items arrived promptly. Surprisingly really good service at Go Outdoors when I went to collect.
29 August 2026
Reply from GO Outdoors
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Reply from GO Outdoors
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Lovely staff
Lovely staff , effective time when ordering and collecting from store , store nice and clean and laid out so can find what you need earlier .
28 August 2026
Reply from GO Outdoors
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
The item arrived on the date given and…
The item arrived on the date given and was good quality.
21 August 2026
Reply from GO Outdoors
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Ryan was very helpful when I couldn't…
Ryan was very helpful when I couldn't find the item I was looking for.
7 September 2026
Unprompted review
Reply from GO Outdoors
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Brilliant service from Anthony on the…
Brilliant service from Anthony on the fishing department very knowledgeable and friendly.He helped me find a top solution for bait and fishing equipment to get me going again. Top guy. Will definitely be coming back for more fishing equipment.
7 September 2026
Unprompted review
Reply from GO Outdoors
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Really well stocked shop
Really well stocked shop.
Great service. Was looked after very well great advice to get exactly what I needed.
Staff are extremely helpful and friendly.
Emma & lauren.
Thankyou.
5 September 2026
Unprompted review
Reply from GO Outdoors
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Fast delivery and great quality…
Fast delivery and great quality products it’s a shame you use evri
28 August 2026
Reply from GO Outdoors
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Friendly, helpful and knowledgeable members of staff.
I visited the store looking to be kitted out for an upcoming trip up Snowdon. There were staff about - smiling and approachable and ready to help - when you wanted it. Two young girls gave me good advice on what items of clothing I needed. I got to the till to be served by another friendly member of staff - Jan. Nothing too much trouble - didn't rush me. Renewed my membership for me. The experience was so good that I returned 2 days later to buy further purchases and was served by Jan again :-)
5 September 2026
Unprompted review
Reply from GO Outdoors
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Reply from GO Outdoors
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Good customer service
21 August 2026
Reply from GO Outdoors
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Reply from GO Outdoors
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Very easy to order
Very easy to order. Nice product. Used click and collect which was real simple. Said you needed ID which I didn't need so don't know why it states that you need to take this with you.
21 August 2026
Reply from GO Outdoors
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
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