PureGym UK - Aberdeen Shiprow Reviews 102

TrustScore 3.5 out of 5

3.5

Shiprow, AB11 5BW Aberdeen, GB


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Rated 1 out of 5 stars

The gym has just been refurbished, they reduced the locker space in the mens change room, this resulted in a shortage of lockers between 3pm and 6pm. they have been on a membership drive and the resul... See more

Rated 5 out of 5 stars

My experiences in PureGym are made great by the fact that I feel welcomed into classes, as well as having built somewhat of a rapport with one of the fitness team whom I'd like to specifically commend... See more

Company replied

Rated 5 out of 5 stars

I was offered a 3 day free membership through email when I just happened to be staying in Aberdeen for the weekend. I took the offer and joined and within 10 minutes was at the gym letting myself in.... See more

Company replied

Rated 5 out of 5 stars

I purchased a day pass for the gym and, having never attended a PureGym, I didn't know what to expect. I have an expensive membership at what is meant to be a higher end gym, however, in my opinion, P... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Aberdeen Shiprow

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Shiprow, AB11 5BW, Aberdeen, United Kingdom

3.5

Average

TrustScore 3.5 out of 5

102 reviews

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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

The gym has just been refurbished

The gym has just been refurbished, they reduced the locker space in the mens change room, this resulted in a shortage of lockers between 3pm and 6pm. they have been on a membership drive and the result is that the facilities are now under equipped.

10 March 2026
Unprompted review
Rated 4 out of 5 stars

Great Gym

Great Gym, only thing that lets it down is there is no cleaning stations to wipe down equipment after use.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Went along as a guest with a friend

Went along as a guest with a friend, it was well equipped and nice layout, plenty of room to work on free weights.

24 December 2025
PureGym UK - Aberdeen Shiprow logo

Reply from PureGym UK - Aberdeen Shiprow

Hi Tara, thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of kit so that members have a variety of ways to workout. We are really happy to hear you enjoyed your visit to the gym overall! Thanks, PureGym

Rated 1 out of 5 stars

Rubbish

Half of the gym is closed for weeks now. Just close it do quick refurb and reopen again 😡

29 December 2024
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Reply from PureGym UK - Aberdeen Shiprow

Hi Kasia - Thank you for taking the time to leave a rating, but I'm sorry to see it's 1 star. We would like to apologise for any inconvenience caused whilst this refurbishment work takes place. We do try and keep disruption to a minimal, whilst these works are ongoing, access has been opened up to other Pureym locations. If you need any support with your membership, we would ask that you please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym

Rated 2 out of 5 stars

Could not download the app

Could not download the app. Kept getting the message it is not available in your location. I am in the gym and still get that message.

26 October 2025
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Reply from PureGym UK - Aberdeen Shiprow

Hi there - Thank you for taking the time to leave this review, we are sorry to hear of this issue. This could be due to a system setting on the device. If you do still need support with this, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym

Rated 1 out of 5 stars

Keeps telling me to contact member…

Keeps telling me to contact member services on a Sunday

26 October 2025
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Reply from PureGym UK - Aberdeen Shiprow

Hi Scott - Thanks for taking the time to leave this review, we are sorry to see this is 1 star. Our Member Services team work 7 days a week, and are working hard to reply to all enquiries as soon as possible. If you do need any support, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym

Rated 5 out of 5 stars

I am foot ball player i am intersted …

I am foot ball player i am intersted in gym i hope pure gmy will my interest

10 July 2025
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Reply from PureGym UK - Aberdeen Shiprow

Hi Sainer. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Michael moir just opened a gym membership…

I've just opened a gym membership online and it was easy and helpful and the app is the best fitness app I've came across I will be going to pure gym on shiprow tomorrow morning for the first time hopefully it's as good as the app

2 May 2025
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Reply from PureGym UK - Aberdeen Shiprow

Hi Michael. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 4 out of 5 stars

Good one day experience

Range of kit good, enough of each too. Ladies' toilets not great, one blocked, one no paper, showers unclean. Tricky locker

20 April 2025
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Reply from PureGym UK - Aberdeen Shiprow

Hi Shirley - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We fully understand the importance of cleanliness and your comments on the toilets will be dealt with. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 4 out of 5 stars

Good kit and space

A lot of equipment and in good space, not cramped. Could do with some better treadmills, and some assault/air bikes.
No toilets downstairs only upstairs.

17 April 2025
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Reply from PureGym UK - Aberdeen Shiprow

Hi there - Thank you so much for taking the time to leave a review. We always value feedback from our members and are glad to hear you're happy with the space available in the gym.

We strive to create an environment where everyone can comfortably work out without feeling crowded, so it’s great to know that’s been your experience. We're thrilled that you enjoy using the gym, and we’ll continue working to provide a spacious and welcoming atmosphere. Thanks again, PureGym.

Rated 5 out of 5 stars

A great first-time experience!

I purchased a day pass for the gym and, having never attended a PureGym, I didn't know what to expect. I have an expensive membership at what is meant to be a higher end gym, however, in my opinion, PureGym knocked it out of the park. The equipment was modern and extremely clean. Despite me being there at a busy time (from 4.30pm), machines were accessible and it was great to see so many squat racks, doubles of some of the most popular pieces of kit, etc. My usual gym doesn't have the likes of a push/pull sled, for example. A great experience all round. I'd move to PureGym in a shot if there was one convenient to me at home (Monifieth, just outside Dundee!).

2 March 2025
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Reply from PureGym UK - Aberdeen Shiprow

Hi Lisa! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We are always looking to add new gyms! Please keep an eye out via www.puregym.com/gyms/ for any updates! Thanks, PureGym

Rated 5 out of 5 stars

Well equipped

Well equipped, clean gym. Friendly helpful staff.

22 January 2025
Unprompted review
PureGym UK - Aberdeen Shiprow logo

Reply from PureGym UK - Aberdeen Shiprow

Hi Paul - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and range of equipment. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.

Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.

Rated 4 out of 5 stars

People on Gym floor

I wish there were people on floor to help out a bit with the machines

25 January 2025
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Reply from PureGym UK - Aberdeen Shiprow

Hi there – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so feel free to come over and have a chat with us! We can happily help with any questions you might have. Thanks again, PureGym.

Rated 5 out of 5 stars

I had already been a member but…

I had already been a member but cancelled my membership due to medical reasons and injury. I rejoined and found this process straightforward and easy to follow.
I love the gym because it is spacious and there are a variety of machines. I also love the 24hour access

13 January 2025
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Reply from PureGym UK - Aberdeen Shiprow

Hi Jacqueline - We appreciate you leaving this review, and your feedback means a lot to us. It's great to have you back on board and coming back stronger than ever!

We're all about making the beginning of your fitness journey hassle-free, so it's wonderful to hear you found the process of joining simple. Wishing you the best with your workouts! Thanks, PureGym.

Rated 5 out of 5 stars

Joining Pure gym

Joining was straight forward. The fees, the services provided and the options available. Induction was professional. I have never had an injury in pure gym.

I can’t remember when it opened in Aberdeen, 2005? I have been an occasional user since then.

29 December 2024
PureGym UK - Aberdeen Shiprow logo

Reply from PureGym UK - Aberdeen Shiprow

Hi Ian! Thank you for taking the time to leave this 5 star review. It is great to hear the re-joining process was straightforward and you enjoyed the induction with our staff on site.

Hope you continue to enjoy your time with us! Thanks, PureGym

Rated 5 out of 5 stars

Great helpful staff.

12 January 2025
PureGym UK - Aberdeen Shiprow logo

Reply from PureGym UK - Aberdeen Shiprow

Hi Arleen - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.

It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.

Rated 5 out of 5 stars

I was offered a 3 day free membership…

I was offered a 3 day free membership through email when I just happened to be staying in Aberdeen for the weekend. I took the offer and joined and within 10 minutes was at the gym letting myself in. I hadn't been to a big public gym like that before and explained the lovely girl working, who showed me where everything was and then let me get on with my workout, mentioning to ask if I needed any help at all. I had no issues getting onto any machines, benches or getting dumbells or a barbell, it wasn't overcrowded either, I had a fab time ☺️

23 December 2024
PureGym UK - Aberdeen Shiprow logo

Reply from PureGym UK - Aberdeen Shiprow

Hi Shelley - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.

It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.

Rated 5 out of 5 stars

Helpful for a beginner

As a beginner, I found the app and the induction very helpful. The staff are friendly, informative and non judgmental. A clean, comfortable mix of areas with quiet spots too for individual warm ups etc.

28 October 2024
Unprompted review
PureGym UK - Aberdeen Shiprow logo

Reply from PureGym UK - Aberdeen Shiprow

Hi there - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback.

Fantastic news to hear that you’re happy with our app and gym inductions. We’ve provided lots of features so that members can get the most out of their membership, including classes and easy gym access. Have a brilliant fitness journey! Thanks, PureGym.

Rated 4 out of 5 stars

New member

Online everything is very straightforward and the joining process was great.i have dowoaded the app and I'm booked into my first class. However I tried on several occasion to have a look around but nobody was available

13 October 2024
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Reply from PureGym UK - Aberdeen Shiprow

Hi Emma - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.

We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward.

Regarding finding someone to show you around, you can book an induction class or you can just pop down between 9am and 5pm Monday to Friday and press the assistance button in the foyer of the gym. A member of staff should greet you and you can ask them for a tour of the gym.

Enjoy your workout sessions! Thanks, PureGym

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