They knew I wanted they were very helpful not pushy like some salespeople can’t wait for my sofa and chair to be delivered

Helpful non pushy staff when reviewing and looking to purchase. Delivery was issue free and lovely team that completed that did this. Delivery team said suite was a beautiful colour, perhaps say this on every delivery 😁 but still reassuring to hear on such a big cost item.

From minute we stepped into store staff were very friendly and helpful

Very knowledgeable and helpful staff no issues all very good .

Was perfectly fine going to the store in Middlesbrough but I asked the store person if there was any sales coming up and she said the price is going up, she gave me £100 off the delivery but two days later I was checking the website and if I’d bought it through the website I could have gotten free delivery so always check the website before purchase

Quality sofas, excellent service from staff in store.
Brilliant communication throughout the delivery process and extremely pleasant delivery men

Bought a corner sofa from this company 2 months ago and the leather is sagging already sent picture to company to be told the warranty does not cover what is wrong with sofa its to do with the after care. Is this company actually serious??? The sofa hasn’t lasted 2 months

The instore staff were amazing. The sofa is wonderful but the installing crew was not very professional.

The sofa is a bit tilted and there were scratches on some places. They came in with their shoes on while my husband was in our living room barefooted. For a product this price, I expect better services in all aspects.

Poltronesofa at ScS
Nice new company name selling well designed suites with lovely Italian fabric unfortunately marred by the cheap Chinese construction – that’s why it takes so long to deliver I guess. Mine eventually came with a sharp wood splinter poking from the fabric of the seat. This was satisfactorily fixed by their support company (Emmiera Group Service – used to be Homeserve) but, disappointingly, it took three weeks before I was able to get an appointment.
Underneath the new name is the same old ScS ethics of high pressure sales techniques selling you additional items such as over-priced “Glides” that you don’t need and in my case could not be used. Thank you, Amazon for providing the correct fittings for the suit to protect my hardwood floor from damage at 25% of the cost of their items. Just try getting a refund for Poltronesofa and you’ll be told that it has to be done through head-office and will take a long time – forever in reality.
Also they insist you need an expensive “Elite” care kit, Health Visit and Warranty that provide a cheap cleaning product, a future visit to ensure the suite is in good condition and a limited-life damage insurance with so many exemptions that it’s almost impossible to make any claim and also requires a £30 “arrangement fee that isn’t mentioned just added to the cost (all-in-all, over £300 of useless extras). Buy the furniture if you like it but my counsel would be to say an emphatic “No” to these extras and closely check the order details before signing.

Excellent service from start to delivery. The customer assistant was lovely I think her name was Julie very friendly and helpful and the delivery guys were great too very highly recommended 5*

The delivery was on time and the delivery guys were very good.

Great staff at the shop. Delivery drivers were prompt and professional. In home demonstration and all packaging taken away. Excellent service all round.

I am extremely disappointed with my experience with ScS. When I initially purchased my sofa, the staff were friendly, helpful, and couldn’t have done more to assist me. However, once payment was made and problems began to arise, the level of support and communication changed significantly.

Only half of my sofa was delivered, and since then I have had to repeatedly explain the same issues every time I contact ScS, as notes do not appear to be being added to my account. Being asked over and over again which parts are missing has been incredibly frustrating and has taken up a considerable amount of my time.

I have contacted the store on several occasions but have seen little to no progress. I also spoke with a member of staff who was unhelpful, and I was simply passed between the store and customer services without any real assistance, explanation, or apology.

I would like to acknowledge that the delivery driver and the gentleman assisting him were excellent on the day of delivery. They were polite, efficient, and carried out their work properly.

However, the communication, customer service, and aftercare I have received from ScS have been extremely disappointing, particularly given that this was a significant purchase. I expected a much higher standard of service and a much quicker resolution to the issues I have experienced.

I received my sofas yesterday, only to find they are the wrong colour. I ordered grey sofas, but the ones delivered are dark brown.

When I placed my order in store, I was shown the sofa along with two grey swatches and chose the grey colour I preferred. However, my invoice only shows colour-coded numbers rather than an actual colour description. I am not an employee of Poltronesofà, so I had no way of knowing what those codes represented.

I believe this is a case of misrepresentation and a breach of contract, and I am now requesting a full refund. After reading the many negative reviews, I am concerned that resolving this may turn into a difficult process.

If you have placed an order, make sure you check the colour code carefully and don’t assume it matches the colour you selected in store.

Based on my experience, I would not recommend Poltronesofà to anyone.

Staff were very helpful. Delivery was when on time.

Quality sofa I like all but communication not good after ordering sofa try to cancel one of single unit went to shop in tollgate Menager wast there they took not about it Menager spouse to call me back let me know if I could cancel or not didn’t get contact didn’t like the service u should chose professional people they not welcoming as well only Zelda was very good with customer service unfortunately she was on holiday when I order sofa

Good communication with time slot. Arrived on time and delivered and assembled the settees.
Polite and friendly.

Both guys delivered and built it in a professional manner
No issues, good service

Excellent service

Back in January 2026 we ordered a Corner Unit Sofa and Swivel chair from SCS Middlebrook Bolton.
We actually sat on the actual Corner Unit and Swivel Chair we liked both in style and colour with beige trims.
We trusted the SCS Salesman as to what was ordered that we could have.
We paid a 30% deposit of approx £1400.00
The salesman never went through the order nor the terms and conditions and we only received a copy of a quotation and NEVER received a copy of our order and terms and conditions of sales.
We revisited the said store some weeks later to check on the situation only to be told that our order was being done in Bottle Green without beige trims, something we did not order.
We then eventually had to cancel our order and being told we would lose our deposit of £1400.00 as it was our fault.
After revisiting the said store a few times to see the manager we were told that we would not get our deposit back nor have it transferred to a re-order and we were told that we would have to pay another deposit.
Our order was cancelled by the said store.
We have also read that some SCS customers got there deposit returned.
We then contacted the Furniture Ombudsman and gave them all the information and details we had at the time.
After a few weeks with emails between all parties we were informed by the Furniture Ombudsman that they are not pursuing our complaint against SCS Middlebrook Bolton.

We strongly recommend that people go through every detail before they leave SCS store or shop elsewhere and get a better deal and service.
We actually went to Oak Furnitureland and ordered a Settee and two chairs without any problems whatsoever.