Richer Sounds Reviews 134,452

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 24,799 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, extensive knowledge, and non-pushy approach, ensuring a pleasant and informative shopping experience. Many highlight the exceptional service, noting the efficiency, accuracy, and speed from order to delivery. The product selection is well-regarded, with competitive prices often including extended warranties, making purchases feel like a great value. Reviewers frequently mention the fast dispatch and excellent communication regarding delivery, with many appreciating the prompt and courteous delivery teams. However, some customers experienced issues with delivery companies, citing delays or missed delivery times despite paying for expedited service. A few other people also felt that setting up products, particularly for older generations, could be challenging without additional in-person assistance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness, helpfulness,... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with their purchases,... See more

Service

People report positive experiences with service, often describing it as super, excellent, and first-rate.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speed and efficiency of... See more

Price

Customers had positive experiences with price, often finding competitive rates and good value, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

No messing around here. Ordered at an excellent price, kept notified. Delivery was arranged quickly. Day before the delivery was due, I was text a time window which was followed up by a call on the de... See more

Company replied

Rated 5 out of 5 stars

There's a reason Richersounds are still selling HiFi and AV equipment where others have disappeared. They have knowledgeable, friendly staff who aren't pushy. The staff are passionate about giving t... See more

Company replied

Rated 5 out of 5 stars

Item I wanted was in stock. Very fast despatch and good info from delivery company. As someone who does not understand, hates and fears modern technology, absence of instructions or user manual was... See more

Company replied

Rated 5 out of 5 stars

Efficient,accurate, speedy service. Good website. As an older person who recently bought a small smart TV struggled (but eventually succeeded) to set it up with all the QR & verification codes . Set... See more

Company replied


Company details

  1. #7 of 39 best companies in Hi-fi shop
  2. #12 of 193 best companies in Electronics store
  3. #5 of 48 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info


4.9

Excellent

TrustScore 5 out of 5

134k reviews

5-star
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Rated 5 out of 5 stars

Bought TCL 55 inch TV

Bought TCL 55 inch TV. Price was as good as any other I could find for this model and with 6 years warranty ( better than John Lewis at 5!). Having bought often from Richer Sounds over many years I know from experience that this guarantee is good in the event of an issue.

Delivery was excellent, and customer service great. I needed to change the delivery day and I was ungraded tp nect day delivery at no extra cost.

Couldnt really ask for more!

22 May 2026
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Reply from Richer Sounds

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Excellent service always

Excellent service always, that’s what makes me a repeat customer. My first purchase was from the London Bridge store all the west back in ‘83, years later they are my go to for to and hi-fi kit.

13 May 2026
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Reply from Richer Sounds

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Marantz CD60

My click and collect order was available at the branch in less than 24 hours. Staff were friendly and helpful. The product was exactly as advertised.

22 May 2026
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Reply from Richer Sounds

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great service and advice

Visited to return a turntable we ordered online, which was not what we wanted (our error). Easy return process, and helpful colleague helped us identify a more suitable product. Swap out was easy. We love the new product.

15 May 2026
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Reply from Richer Sounds

Thanks for your kind review, we look forward to your next visit.

Rated 4 out of 5 stars

Super service from richer sounds

Super service from richer sounds , just a pity the delivery company doesn't not adhere to the same quality service. When you pay for next day delivery you expect it to be so and not some last minute excuse to say it will be delayed and will be with you the day after it should have been delivered. Very poor. So as for the delivery company -1 star.

22 May 2026
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Reply from Richer Sounds

Thank you for taking the time to leave us a review, although I'm really sorry that the courier didn't do as promised here. I will of course investigate with them, and will arrange a refund of the premium delivery charge you paid. Of course if you do need any further help, or would like to discuss the issue please feel free to get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Excellent experience with Mark and…

Excellent experience with Mark and Trav. Called ahead, very courteous delivery and had an informative chat with me about the new TV.
Very positive all round

28 May 2026
Unprompted review
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Reply from Richer Sounds

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, friendly informative
Felt I could trust them
Good price
Would recommend.

22 May 2026
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Reply from Richer Sounds

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Manhattan T4R 2TB Recorder.

I ordered my item over the phone with a friendly man called chappie I think his name was.he put it aside until I went into town to pick it up. A lovely man called joey showed me how to connect my Manhattan T4R 2TB to the back of my TV. It only took 10 minutes to get it up and running. Would recommend Richer Sounds.Really helpful and knowledgeable people who work here.

22 May 2026
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Reply from Richer Sounds

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Lovely :)

Staff were lovely and extremely knowledgeable! They were great with recommendations and helping out with any questions I had.

18 August 2025
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Reply from Richer Sounds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

30year with Richer, still the best for tv and hifi

Everything was very smooth and assistance to get the tv to the car, plus a phone call the next day to check if all was well, was very welcome.
Richer sounds are the best

22 May 2026
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Reply from Richer Sounds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Bought a wiim mini

Bought a wiim mini, reserved over the phone as couldnt get into store until the next day, only 1 left in stock and to my surprise it was reserved for me to collect

22 May 2026
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Reply from Richer Sounds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Great service as always

Great service as always, friendly and helpful staff

19 December 2025
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Reply from Richer Sounds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

I can't speak highly enough of Richer…

I can't speak highly enough of Richer Sounds.
I had a limited budget when bying my cd player. Not for one moment did I feel pressurised to spend above my budget. Indeed every effort was made to find me the best player to meet my needs. Thank-you Levi.

As the situation developed I had to return to the shop and it became apparent I needed new speakers.
Again I was given 5 star treatment to ensure I had wonderful sound without breaking the bank. This time it was Richard who gave me so much expert guidance.

He also arranged for Mark to come to my home to install the speakers. I was in the shop on the Monday, by Wednesday my system was up and running and totally wonderful.

I will never forget the kindness of Levi, Richard and Mark. So uplifting and life affirming during our present troubled times.
Thank you

19 May 2026
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Reply from Richer Sounds

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

5 stars for Richer Sounds

5 stars for Richer Sounds. I found the product I was looking for quickly and at a reasonable proce. The item arrived well packed and on time. A very efficient service - thank you

21 May 2026
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Reply from Richer Sounds

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Mission 778CDT.

Mission 778CDT.
Easy to order.
Price compatible with other sites.
Very speedy order packing and delivery.
The CD transport is better than expected. The CD detail extracted is wonderful, of course having a very decent DAC, amp and speakers helps.
Very happy customer.

22 May 2026
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Reply from Richer Sounds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 4 out of 5 stars

I have used R/S for many years

I have used R/S for many years, sothat means you are good trustworthy people who know about their products.

My new CD player sounds great, it is playing through a Cambridge amp and Celestion ditton speakers.

Why 4 not 5 stars? The remote seems not to work properly, it will not eject the played disc. No biggy….i press the stop button on the player itself.

22 May 2026
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Reply from Richer Sounds

Thank you for taking the time to leave us a review, and for your custom over the years of course. It's good to hear the new CD player is sounding good but I'm sorry there is a problem with the remote, which I appreciate is frustrating.

I will arrange for the store team to get in touch and help resolve that aspect, and if you need any further help in the meantime do let me know..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

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