Garden Trends Reviews 9,326

The seat cover arrived but I didn’t receive an email from Evri advising date and an estimated time of arrival. I ordered a lawnmower part from a supplier on the same day which was delivered by Royal M... See more

Just received our new furniture, very well packed and looks to be a very high quality set. No issues with fixings and only ordered on Monday! Amazingly quick when our other options from elsewhere wer... See more

Absolutely fantastic service and quality! We were nervous to spend so much money on rattan garden furniture but we did our research and this company kept coming up with so many GENUINE positive custom... See more

I had a problem with 7ft fibre optic colour changing tree arriving in a damaged box and as the pole was damaged too, I couldn't fit 2 parts together. I got an email arranging collection of the faul... See more

I recently purchased a fiber optic Christmas tree and couldn’t be happier with both the product and the outstanding customer service. Although there was an issue with the initial delivery, it was re... See more

I purchased an outdoor kitchen at the end of last summer but have only just got to install in a new pergola recently . I ordered Black Stainless Steel Draco 6 Burner , side burner , a double fridge ,... See more

Online website easy to use. Bought aluminium Pergola. Customer service is outstanding kept me informed via email and phone calls. There was a bit of delay in receiving my Pergola but no big deal, the... See more

Bought a cushion storage box which went together well. But disappointed that the self adhesive velcro strip around the top, which holds the liner in place, fell off within 2 weeks. I have wrtitten to... See more

We visited the Moss End branch and spoke with Laura she was very helpful and guided us through the choices we decided to purchase our patio furniture. The delivery very quick within days and the guys... See more

Hi ordered the luna pergola despite it being a late delivery. Both Garden trends and simplee delivered went above and beyond to get everything all sorted. I was really pleased with the installation an... See more

Garden trends excellent service and very helpful and they post your goods out on time too Customer service is excellent willing to go that extra mile to help. The delivery company Evri not good a... See more

Ordering garden furniture was easy. I emailed Garden Trends twice (before and after delivery) and each time my concerns were answered promptly, setting my mind at ease. Delivery went without any p... See more

This company has excellent customer service and I would highly recommend. We purchased 2 x 5’ Nutcrackers, we are absolutely delighted with them. We did have a damage issue due to rough handling by co... See more

Firstly… be very aware of this company. Read all reviews. I did but thought they couldn’t be that bad… I was wrong! Awful experience. Bracken Colorado dining set almost seems like seconds. Scratches o... See more

Paid £1350 for a garden set 16th July - item was listed as IN STOCK and available for MID JULY delivery. Then told it was delayed until w/c 4th August after I had paid. Then told it was actually onl... See more

I’ve never experienced such incompetent service from any retailer. I ordered Christmas lights on 26 November with a 3-5 day delivery estimate. After more than 10 days I made an enquiry via the faceles... See more

Purchased a fibre optic tree, this is the second year of using it and the fibre part has failed, the other lights work, when emailed customer service was told nothing could be done, effectively the tr... See more

Over the moon with our purchase. We love our garden set. Very good quality, easy to put up and looks fantastic. Really appreciate the delivery team as well. Rang me every time to arrange delivery.... See more

Ordered an item that was in stock 5-8 days delivery after a week i hadn't had a confirmation so i called up to find out what was going on was told it was 7-10 days delivery not as advertised and that... See more

From start to finish the purchase was so easy. Website easy to navigate found exactly what I wanted really quickly. Loads of info that helped me to make the right choice. Exceptional value for mone... See more

Excellent service from Garden Trends. Customer service was responsive and very helpful. Breath of fresh air to deal with a company like this nowadays. As you can tell with my username, I usually only... See more

ordered 5 lots of xmas lights , all arrived when stated (although evri delivered to the wrong address!!!) just what i wanted , great quality and the lowest price i could find, put them up around the h... See more

I originally ordered some garden furniture which unfortunately went out of stock, but Tom in customer service was absolutely amazing in helping me choose a replacement. He was friendly, patient, and m... See more

I ordered two storage boxes, and was told one was out of stock until mid May. I got confirmation very quickly that the one box was out for delivery, the delivery came within a couple of days, very spe... See more

I’ve had two separate problems with the Christmas tree I ordered from Garden Trends. The first one arrived in a very battered box and when I opened it the remote was missing and a piece of the gre... See more

Excellent customer service around a return issue (DHL issue) aswell as a great quality and well priced garden patio set. Would highly recommend and use again in future

Garden Trends went out of their way to get our order compiled from their various locations. Very helpful and efficient customer service team. Also delivery with Pallet Force scheduled for a convenient... See more

Helpful staff very friendly. Order was delivered extremely quickly with out any fuss. We purchased a display furniture set at a very reasonable price that we are over the moon with. Fantastic service... See more

The Christmas tree is just what I wanted. It was easy to assemble and the colours are lovely. The delivery was terrible Evri driver had thrown it over my gate onto my drive and if I hadn't been going... See more

I’d been looking for a pergola for ages and found just what we wanted from Garden Trends. The staff were absolutely brilliant, from helping us choose the right one to getting it delivered. They were s... See more

We visited the showroom at The Moss End Village. A wide selection of products and very well informed staff. When we received our product there were a couple of minor issues, a small chip to the... See more

The worst company I have dealt with, missing items from delivery, to be told they will send items out same day I phoned and I will receive them by Friday, Friday comes no delivery, phoned them and th... See more

Could put something like…… Great service in the showroom . The staff were friendly, knowledgeable, and patient. I tried lots of different seating and asked lots of questions- they knew their produ... See more

Found a 7ft pre-lit Christmas tree for a really good price compared to other Christmas-related websites. Was skeptical but I needn’t be. Tree was sent out and delivered quickly. The tree itself is gre... See more

Quality product, extremely well packaged and protected. This is the third garden set we have purchased from Garden Trends and we have been pleased with each one of them. Would recommend for both quali... See more

Cannot rate Garden Trends highly enough, top customer service, and they absolutely GO THE EXTRA MILE! We purchased an outdoor setting with an expected arrivel date in August, but the shippi... See more

What fabulous quality furniture. Our garden furniture arrived safely and on time. The delivery driver was so polite, he was a great ambassador for Garden Trends. We are thrilled with our purcha... See more

Excellent customer service, I had to return an item, they arranged for paid collection and a replacement item straight away. You can’t ask for more than that, very pleased!

Not put it together yet - but so far it looks great - cushions are firm which is a start... So looking forward to putting it together..

Thrilled with our new pergola and delighted with customer helplines. Swift and accurate replies to our queries. Highly recommend Garden Trends.

High quality product, delivery was on time, kept informed all the way. Would definately recommend, great customer service too

I purchased the Maldives Garden Set after renovating our garden and wanted all the Maldives range to match. It’s been over three weeks since placing my order — no emails, no updates, and no sign... See more

Bought a garden set from them recently. Very easy assembly. Got to us with some scratches, though. I wrote to them requesting a better discount. They obliged with a very prompt reply! Much appreciat... See more

I love this fibre optic tree. It arrived intact and didn't take long for delivery. I would recommend you.

Very helpful regarding arranging a quick delivery, truly outstanding service and a really great sofa corner chair set which we are very pleased with

Ty haven't open it yet but fast delivery Update i open it and every thing works and looks great put back in the box until Christmas lol big ty 😊

I bought a small tree in 2023 and I got it down from the loft this year and I broke one of the legs. I was so upset because I loved the tree, I contacted Garden Trends and did not expect a reply but... See more

Fast response to my order. Fast delivery time. Packaged well. Great item for a third of the price of others advertised.

Wouldn't even give them 1 star but I couldn't write a review without doing that. Would not touch them with a barge pole, spent thousands of pounds on an outdoor kitchen and they mucked us around with... See more

Really pleased with the Portofino table and chairs, delivery was a little longer than the 7 to 10 days but was told May and June were their busiest time.